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Dealing With Difficult People
Rating: 4.3 out of 5(140 ratings)
12,765 students

Dealing With Difficult People

You can't control other people, you can only control how you respond to them.
Created bySinan Cetiner
Last updated 3/2021
English
English [Auto],

What you'll learn

  • Prevent Problems & Change Yourself
  • How to Manage Anger
  • What Causes Difficult Behavior
  • Reciprocal Relationships

Course content

1 section • 9 lectures • 35m total length

  • Introduction to the Course1:14

    Learn to recognize how your attitudes affect others and apply effective techniques to deal with difficult people, develop coping strategies, and know when to walk away or manage anger.

  • Reciprocal Relationships3:08

    Explore reciprocal relationships and how manager and employee expectations fuel the power of self-fulfilling prophecies through behaviors that erode trust and disclosure.

  • The Agreement Frame2:34

    Learn how to use the agreement frame to express disagreement without compromising integrity, using phrases like I appreciate and I respect, I agree, and I respect your feelings.

  • The Ten Commandments5:06

    Discover ten commandments for guiding change and dealing with people: set clear expectations, listen before speaking, plan discussions, focus on behavior, model leadership, adapt to individuals, celebrate successes.

  • Preventing Problems & Changing Yourself5:25

    Prevent problems with difficult people by applying a five-step process, practicing empathy, rephrasing concerns, and checking back to ensure mutual understanding and a win-win outcome.

  • Causes of Difficult Behavior7:17

    Identify the four basic fears behind difficult behavior—fear of failure, humiliation, fear of losing power, and rejection—and use fear setting and an observer perspective to reduce discomfort and guide actions.

  • The Five-Step Process2:36

    Apply the five-step process to resolve conflicts with difficult people by assessing involvement, discovering facts with open questions, influencing attitude, agreeing on solutions, and recovering with clear next steps.

  • Managing Anger5:42

    Develop anger management skills to reduce workplace aggression by expressing feelings in the first person, practicing calm body language, listening, and using techniques like broken record, fogging, and negative assertion.

  • De-stress Options Helping You to Keep Calm2:07

    Learn distress options to stay calm through belly breathing, deep breaths, counting to ten, visualization, positive language, music, acupressure, massage, and laughter.

Requirements

  • Open Mindedness is Required
  • No Previous Experience Needed
  • Desire to Learn How to Communicate with Difficult People

Description

Dealing with Difficult People

Difficult people defy logic. Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, they create unnecessary complexity, strife and worst of all stress.

Studies have long shown that stress can have a lasting, negative impact on the brain. Exposure to even a few days of stress compromises the effectiveness of neurons in the hippocampus -- an important brain area responsible for reasoning and memory. Weeks of stress cause reversible damage to neuronal dendrites (the small “arms” that brain cells use to communicate with each other), and months of stress can permanently destroy neurons. Stress is a formidable threat to your success -- when stress gets out of control, your brain and your performance suffer.

Most sources of stress at work are easy to identify. Difficult people.

We’ve all been there. Be it work, school or business lunch, we’ve all found ourselves in situations where we have been forced to interact with difficult people.

When it comes to workplace they do exist at work and the better you become at dealing with them, the happier you’ll be at work.

Difficult people may find every opportunity to create problems or they may simply use passive resistance to waylay your best efforts to move your agenda forward.

However, while you cannot control others, you can control and improve yourself by:

Recognising your attitudes and actions Developing coping strategies Managing your anger

I wish you a happy learning and let’s get started!   

Who this course is for:

  • Anyone involved in communication at work
  • Executive Assistants or Sales Reps
  • Customer Support Agents

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