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30-Day Money-Back Guarantee
Business Management Conflict Management

Conflict Management at Work: Real World Strategies & Tools

A Practical Introduction to Workplace Conflict Management for Managers and Supervisors
Rating: 4.3 out of 54.3 (1,303 ratings)
5,112 students
Created by Mike Clayton
Last updated 5/2018
English
English [Auto], French [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • Recognize the signs of conflict early, so you have a chance to stop it
  • Reduce the incidence of conflict, by listening well
  • Understand how conflict escalates, so you can stay calm and stop the escalation
  • De-escalate conflict, so you bring your relationship back to normal
  • Resolve conflict, using a variety of strategies and tactics
  • Develop your resistance to being drawn into conflict
Curated for the Udemy for Business collection

Requirements

  • No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course.

Description

Conflict is an inevitable part of working life. And it's not always bad.

But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.

And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.

As a manager or a leader, conflict management is a part of your job!

So you need the tools to deal with conflict at work.
And this course will give you them.

More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold.

Here are the main conflict management topics you'll cover:

  • The sources of conflict

  • How to listen

  • The effect of personalities on conflict

  • The ways people resist imposed ideas

  • The signs and stages of conflict escalation

  • The steps for de-escalating conflict

  • Strategies for resolving conflict

  • Five ways to handle conflict 

  • How to recover a broken (workplace) relationship

Ongoing Project: Your Conflict Log
During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions.  

Prior Experience
The only prior experience you need is daily life. If you’ve been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won’t need this course.

  However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. 

Your Tutor
Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.

Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.

We have you covered
However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success.

So, you see, we have you covered. This course will give you the tools to:

  • Prevent conflict

  • Reduce and reverse its escalation

  • Handle full blown conflict

  • and... recover from the effects of a conflict-induced relationship breakdown.

Your Unconditional, No-questions, 30-Day Guarantee
The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you the tools to do more with your time, then just ask for your money back.

And What if you have questions?
I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me from Udemy. 

Enroll Now
Enroll for this course now, so you can start to regain control of your life straight away.

Who this course is for:

  • Managers and supervisors at all levels

Course content

7 sections • 35 lectures • 1h 28m total length

  • Preview02:55
  • Your Workbook for the Course
    00:11
  • What are Conflict and Conflict Management?
    Preview03:08
  • Your Conflict Log
    00:14
  • Exercise 1: Conflict Behaviors: Self-Assessment
    00:07
  • Exercise 2: What Behaviors Trigger Conflict?
    00:09

  • Preview03:13
  • Exercise 3: Notice the Sources of Conflict in Yourself and the People around You
    00:06
  • Preview03:56
  • Exercise 4: Recognizing Assertive, Passive, and Aggressive Behaviors
    00:12
  • How to Use Respect to Help Resolve Conflict
    04:50

  • How Communication Works
    05:17
  • How we Listen: The Four Listening Levels
    04:47
  • How to Listen Well
    04:25
  • Exercise 5: Practice your Listening
    00:05

  • How Personality Types Conflict
    02:11
  • How Specific Personalities Clash at Work
    04:25
  • How to Avoid Personality Clash
    02:01

  • Resistance: It's Not Conflict... yet.
    01:41
  • The Onion Model of Resistance
    06:45
  • The Signs of Conflict Escalation
    02:44
  • Exercise 6: Notice the Signs and Stages of Conflict Escalation
    00:06

  • The Strategies for Handling Conflict
    05:42
  • Conflict De-escalation Process
    03:06
  • Exercise 7: Practice De-escalating Conflict
    00:05
  • Conflict Handling Modes - The Thomas-Kilmann Model
    01:58
  • The Five Thomas-Kilmann Modes
    06:13
  • Exercise 8: Applying Conscious Choices to How You Respond to Conflict
    00:05
  • Getting Help from a Third Party
    05:08
  • How to Recover from a Broken (Professional) Relationship
    05:26

  • Good Conflict and Bad Conflict
    03:36
  • The Secret to Avoiding Conflict
    03:12
  • Exercise 9: End of Program Reflection
    00:08
  • Exercise 10: Course Follow-up
    00:05
  • Bonus Lecture: Did you enjoy this course?
    00:13

Instructor

Mike Clayton
Udemy & Real World Trainer in Personal Effectiveness
Mike Clayton
  • 4.3 Instructor Rating
  • 6,984 Reviews
  • 32,242 Students
  • 14 Courses

        Dr Mike Clayton is a business trainer, author and speaker. Since 2002, he has been helping professionals, managers and leaders to excel in their roles with management, leadership, and personal effectiveness training. 

        Mike has written over a dozen books for major publishers like Wiley, Macmillan and Pearson, including: Powerhouse, How to Manage a Great Project, How to Speak so People Listen, Brilliant Time Management, and The Influence Agenda. 

        Mike's professional background is 12 years as a project management professional with the London office of international management consultancy Deloitte. Prior to that, Mike had an academic career in Physics, working at the world renowned Schuster Laboratory of The University of Manchester.

Mike currently has 14 courses on Udemy, with a long list of successful seminars and training courses to convert into video format.

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