De-escalation: A Winning Approach

Name: De-escalation: A Winning Approach
Rating: 4.5 (147 reviews)

Personal Safety in the Community

Highest Rated

Last updated 1/2021

English

What you'll learn

9 sections • 40 lectures • 2h 19m total length

Introduction3:32
This lecture will introduce you to the course and it's components.
Triggers6:39
This lecture will review what might agitate a client and cause aggression.
Trauma Informed Care2:09
This lecture introduces Trauma Informed Care, which is critical to understanding a client's behavior.
All Behavior has Meaning5:31
This lecture reviews that all behavior has meaning, and that it's important to determine the need behind that meaning.
Behavior Spectrum2:46
This lecture introduces the Behavior Spectrum, or the four levels that agitation follows.
Suicidal Ideation5:11
This lecture teaches how to do a suicidal ideation assessment.
Pre-Assaultive Cues3:21
This lecture will describe the clues to look for in an agitated client that violence is impending.
Agitation Video4:50
This lecture shows a video on agitation.
Point of Care Risk Assessment8:47
This lecture teaches the point of care risk assessment, the assessment that you do prior to any task to ensure safety.
Section 1 Quiz: Assessing the Agitated Individual

Introduction to De-escalation theory4:01
This lecture introduces the main points of de-escalation.
DEFUSE to de-escalate2:16
This lecture teaches the DEFUSE technique to de-escalate an agitated client.
Body Language4:34
This lecture talks about how body language influences the success of de-escalation.
Verbal Communication3:50
This lecture discusses how verbal communication is important in de-escalation.
Section 2 quiz: De-escalation Theory

Ten Elements of De-escalation11:55
This lecture reviews the Ten Elements of De-escalation.
Validation and Empathy2:51
This lecture teaches validation and empathy.
Providing Options1:37
This lecture teaches Providing Options.
Paraphrasing1:36
This lecture teaches Paraphrasing.
Clarifying1:17
This lecture teaches Clarifying.
Re-direction1:26
This lecture teaches Re-direction.
Active Listening and Providing Time and Space2:10
This lecture teaches Active Listening and Providing Time and Space.
Verbal Intervention Video3:58
This lecture shows a video on verbal intervention.
Limit Setting3:58
This lecture teaches limit setting.
Conflict De-escalation Video5:57
This lecture shows a video on conflict de-escalation.
De-escalation Summary1:06
This lecture summarizes de-escalation.
Section 3 quiz: De-escalation Theory Part 2

Common Risks Faced when Working Alone4:11
This lecture reviews the risks faced by people who work alone or in client homes.
Tips to Stay Safe3:02
This lecture teaches tips to stay safe when working alone.
What to Do Until Help Arrives1:13
This lecture teaches you what to do until help arrives.
Reasonable Force1:45
This lecture teaches what reasonable force is and how it applies in the Criminal Code of Canada.
Weapons1:28
This lecture discusses what a weapon is and what to do with it if you encounter one.
Section 7 Quiz: Working Alone

In this course, you’ll receive a comprehensive review of de-escalation that will be supported by real, practical and relevant stories.

How to assess a situation for clues of danger
How to avoid violence in the first place by being proactive in your approach.
This includes avoiding triggers, scene and client assessment, and recognizing the clues of escalating behavior.
You will be given multiple examples of the techniques of de-escalation as well as tips on how to use each technique.
You’ll learn the DEFUSE technique to de-escalate a difficult situation.
You’ll go in depth with limit setting.
You’ll study body language and verbal communication.
You will learn how to de-escalate a person with dementia.
Causes for aggression will be discussed.
You’ll learn the difference between dementia, delirium and psychosis and how to assess someone’s perception.
I will give you clues to look for that someone is having a mental health crisis, and what to do if you recognize those signs.
You will learn how to keep yourself safe when working with other colleagues.
You’ll learn the difference between calling for your colleagues for help and calling for the police.
I’ll suggest what to do until help arrives.
I will guide you through keeping yourself safe when you’re working alone or if you’re in a rural setting.
We’ll talk about what reasonable force is and what authority you have to respond to an attack in Canada.
You’ll learn about weapons and what to do if your client has one.
And finally, I’ll discuss self defense techniques that you can use if you’re being attacked.

Anyone who faces agitation or aggression in the workplace or at a client's home
Customer service, Healthcare, By-law Enforcement, Security Guards, Park Rangers, Transit workers, Cab drivers, restaurant, coffee and bar staff