
Explore the Outlook 2010 interface, navigate the ribbon, and master email, calendar, tasks, contacts, and notes workflows, including sending messages, scheduling meetings, and coordinating with others.
Learn the core components of Outlook—email, calendar, contacts, tasks, notes, and journal—and how to navigate with the navigation pane, reading pane, and Outlook Today.
Learn how to launch Outlook from the taskbar or Start menu, select your profile to access your mailbox, and use a Windows 7 trick to pin Outlook for quick access.
Navigate the Outlook interface by mastering the context-sensitive ribbon, customize the Quick Access Toolbar, and use the title bar and help while keeping tabs accessible when the ribbon is hidden.
Learn to use the navigation pane to switch between inbox, calendar, contacts, and tasks; organize with favorites, drafts and outbox, and manage exchange server.
Explore the to do bar on the right, featuring the date navigator and today's red square date highlight. Manage tasks, expand or collapse panels, and navigate dates to stay organized.
Learn to create and send emails in Outlook, manage address books, format messages, use spell check, handle attachments, and read, reply, forward, recall, save, or print messages.
Format and send messages in Outlook using the Word editor, applying bold, font changes, colors, highlights, alignment, indenting, bullets, and inserts, then send and view notifications.
Outlook automatically corrects misspellings as you type using spell check and word-like dictionaries across Office. Use right-click or the review tab to review, ignore, or add terms to the dictionary.
Master how to manage Outlook 2010 message notifications by closing the notification and deleting messages directly from the pop-up, including handling spam efficiently.
Enable always check spelling before sending in Outlook 2010 under file options, email, so the spell checker runs automatically when you hit send to catch errors.
Learn to read messages in Outlook 2010 by opening items from the inbox or reading pane, cycling through messages with previous and next, and marking messages as unread or read.
Learn how to reply and forward emails in Outlook 2010, including using reply, reply to all, forwarding, subject updates, sending with control enter, and managing spell checker prompts.
Discover how to recall a sent message in Outlook 2010 by opening the message, selecting recall this message, and deleting unread copies or replacing it.
Compose a new email, add attachments by clicking attach files, browse for files, insert multiple attachments, address recipients, using to and cc, and send the message.
Outlook 2010 shows attachments with a paper clip, lets you preview them in the message, and offers a context-sensitive tab to open, rotate, or print using quick print.
Save attachments in Outlook 2010 with save as to rename one file, or save all to store multiple items in a folder. Remove attachments to shrink mailbox size.
Preview Excel spreadsheets in the Outlook window, then open the attachment in Excel via the attachments tab or by double-clicking. Save directly to the Files folder.
Attach items to an email in Outlook 2010, including mail messages, business cards, calendars, and other items, using the attach item feature.
Save an Outlook message as a text file or other formats and print it using the print dialog, with print options, attachments, and header and footer settings.
Learn to flag messages in outlook 2010, set follow-up reminders, and use importance indicators to manage sent and received mail. Create signatures and autotext blocks for faster messaging.
Learn how to use delivery and read receipts in Outlook 2010, compare delivery versus read confirmations, and explore voting button options to gather responses.
Learn to use voting buttons and read receipts in Outlook 2010, including creating custom vote options, tracking responses, and managing sent items and folders.
Learn to use delayed delivery in Outlook 2010 to compose now and do not deliver before a chosen future date/time, with outbox control and optional reply routing.
Learn how to use Outlook 2010 to compose messages, save drafts, and manage the drafts folder so you can finish the budget draft and send it when ready.
Learn to create and insert autotext entries in Outlook 2010, save selections to the autotext gallery, name and categorize them, and insert quickly via quick parts.
Create and rename folders to organize messages and move emails into folders. Delete and recover items, manage conversations, and set the out of office assistant.
Select messages by clicking, use control to pick multiple items and shift for a range, then drag to move into the budget folder or unread folders, or copy with control.
Master deleting emails and folders in Outlook 2010 by selecting items with shift or control, deleting to the Deleted Items folder, restoring or permanently removing items, and emptying folders.
Turn on conversations in Outlook 2010 to group messages by subject across folders, view related messages with an arrow, and manage conversations from the inbox, sent items, and deleted items.
Learn how to configure Outlook 2010's out of office assistant with automatic replies, set active time ranges, tailor inside and outside organization messages, and reuse saved templates for vacation coverage.
Master viewing and navigating the calendar in Outlook by switching between day, work week, and month views using the date navigator and navigation pane. Create and edit appointments and events, drag details from e-mail into the calendar, set recurring meetings, invite attendees, check free and busy times, respond to requests, and print the calendar.
Learn to create calendar appointments in Outlook 2010 by switching views, entering subject and location, setting start times and reminders, and choosing busy, free, tentative, or out of office status.
Explore how to create events in Outlook 2010, including all-day events, reminders, and free busy indicators; learn editing, dragging, dropping, and converting emails into calendar items.
Learn to create a recurring calendar item in Outlook using the recurrence option to schedule every Monday 2:00 pm, a half-hour budget meeting in the office, with end options.
Delete a single occurrence or entire series in Outlook 2010, keeping deleted items in the deleted items folder.
Learn how to plan a meeting in Outlook 2010 by inviting attendees, checking room availability, and using the scheduling assistant to find a time that works for everyone.
Respond to meeting requests in Outlook 2010 by accepting, tentatively accepting, declining, or proposing new times, and manage attendee responses, invitations, and calendar updates with scheduling assistant.
Customize Outlook calendar defaults by opening File options, selecting calendar, adjusting workweek days, first day of the week, work hours, and default reminders; enable a second time zone.
Open the print options to select calendar views—daily, weekly, monthly, or calendar details—and set the start and end time, then preview and print.
Learn how to create and manage tasks in Outlook 2010, including creating recurring tasks, converting tasks to appointments, assigning tasks, setting due dates, priorities, reminders, and views.
Learn to create a recurring task in Outlook 2010 by setting a monthly pattern, such as the second Monday of every month, and auto-generating the next task after completion.
Skip a recurrence in Outlook by choosing skip occurrence to move a monthly webinar to the next month, reducing current-month tasks and keeping your schedule organized.
Edit a task in Outlook 2010 by double-clicking, set status to in progress and 30 percent complete, then use details to log hours, company, mileage, and billing before saving.
Learn to mark tasks as complete in Outlook 2010 using the flag; for recurring tasks, the next occurrence moves to later, and you can complete from inbox or calendar view.
Learn to delete tasks in Outlook 2010, remove items from the task list, understand when deletion affects linked emails, and recover or restore deleted tasks from the deleted items folder.
Create and assign task requests in Outlook 2010, keep a copy on your task list, and track progress with status reports and updates.
Explore Outlook 2010 view options from the View tab, grouping by importance and sorting by type, start date, or due, then drag tasks to the calendar to create appointments.
Learn how to print tasks in Outlook 2010 using table style, choose print options, and print only selected rows by using shift and Ctrl selections, with memo style.
Create and manage Outlook 2010 contacts, including adding from emails, editing details, and personalizing with photos. Organize with contact groups, track activity, and forward or print contacts.
Learn to add a new contact from an email in Outlook 2010 by right-clicking the address, creating a contact card, and updating existing cards with new information.
Navigate contact cards using the vertical scroll bar, double-click a card to edit, and save changes to refile under last name, first name in Outlook 2010.
Create a group contact in Outlook 2010 by naming the group and adding members from Outlook contacts, the Global Address List, or an address book, then save for group emailing.
Compose an email to a contact group in outlook 2010 by typing the group name, resolving it, and expanding to view its members before sending.
Learn to personalize contact cards in Outlook 2010 by adding, swapping, or removing pictures with the picture button, and consider mailbox storage when using photos.
Open a contact's card in the Outlook 2010 People Pane to review your email exchanges, attachments, and meetings, all in one place for quick reference before a call.
Discover how to use the contact card's map feature in Outlook 2010 to view addresses with Bing Maps and generate directions from your current location.
Forward a contact in Outlook 2010 by selecting the card and choosing forward contact, with options to send as a business card or as an Outlook contact.
Switch between contact views in Outlook 2010 to quickly access phone numbers, emails, and job details, from the business card view to card, phone, and list views.
Use the find a contact feature in Outlook 2010 to search by any part of a name or company, and open the contact card from any view.
Print your contact list by choosing file, print, and selecting a style. Card, small booklet, medium booklet, memo, and phone directory printouts let you tailor layout and content, including notes.
Forward notes in Outlook 2010 by selecting a note, typing the recipient’s name, and sending; Cindy receives a copy that saves to her notes folder.
Delete a note by selecting it and clicking the delete icon, then restore it from the Deleted Items folder by opening it and dragging it back to the notes view.
Select a single note or multiple notes using the control key, open the file print memo style to view contents, adjust print options, and print easily.
Drag a note out of Outlook to place it on your desktop. Create a separate desktop copy that stays independent from Outlook items.
Navigate Outlook 2010 mail and calendar with ease. Manage messages, tasks, contacts, and notes, including meeting invites and distribution lists.
This course covers the basic functions and features of Outlook 2010. Students will learn how to read, create, send, and forward e-mail messages. Students will then learn how to manage messages and attachments, configure message options, and use search folders. Students will also learn how to manage contacts, use the People Pane, work with tasks, create appointments, and schedule meetings.
This course aligns with the CAP Body of Knowledge and should be approved for 5 recertification points under the Technology and Information Distribution content area. Email info@intellezy.com with proof of completion of the course to obtain your certificate.
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