Customer Support Skills
Get trained in the basic skills required to be successful in customer support
Created by Freshworks Academy
Customer service skills
Writing emails
Having difficult conversations
Requirements
- None
Description
In this course, you will learn how to deliver excellent customer support for your customers. This course is split into different modules that cater to different aspects of customer support like writing emails, having difficult conversations, developing empathy and more. You will also get access to email templates that will make your job easier.
Who this course is for:
- Customer support reps
- Service workers
Instructor
Learning community
- 4.4 Instructor Rating
- 3,510 Reviews
- 27,519 Students
- 3 Courses
Freshworks Academy is a learning community for customer experience enthusiasts. We have customer support reps, sales reps, marketers, etc from all over the world as a part of the community taking courses. In addition to skill-based courses, we also have product training courses where you can get trained on all Freshworks products.