Customer Support Skills

Get trained in the basic skills required to be successful in customer support
Free tutorial
Rating: 4.6 out of 5 (2,997 ratings)
22,299 students
39min of on-demand video

Customer service skills
Writing emails
Having difficult conversations


  • None


In this course, you will learn how to deliver excellent customer support for your customers. This course is split into different modules that cater to different aspects of customer support like writing emails, having difficult conversations, developing empathy and more. You will also get access to email templates that will make your job easier.

Who this course is for:

  • Customer support reps
  • Service workers


Learning community
Freshworks Academy
  • 4.6 Instructor Rating
  • 3,738 Reviews
  • 30,234 Students
  • 3 Courses

Freshworks Academy is a learning community for customer experience enthusiasts. We have customer support reps, sales reps, marketers, etc from all over the world as a part of the community taking courses. In addition to skill-based courses, we also have product training courses where you can get trained on all Freshworks products.

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