Customer Success Manager: Fundamentals to your CSM career
What you'll learn
- Have a better understanding of what your job as Customer Success Manager will be like
- Understand the fundamental principles of Customer Success. Which will be the foundation for your career as a CSM
- Be more prepared for a Customer Success Manager job interview (we will not cover interview skills, but you will know more about customer success)
- Show your interviewers that you are more knowledgeable about Customer Success than most of the people
- Get ready to start your new job with as a Customer Success Manager
Requirements
- There are no requirements for this course. All I ask is that you come with an open mind and willing to learn
Description
Uzo Akotaobi, Director, Human Resources at Comcast, said:
"I took Gustavo's course about Customer Success and found it to be the single most valuable resource I tapped into when pursuing a career in this space. The reason for that is because Gustavo was able to explain the science of customer success in such a way to where you could look at your own experience whether it was in Customer Success or not and find ways to translate it to a resume. This helped me tailor my resume to Customer Success jobs in ways I didn't think to do otherwise. I can attest to the fact that after I took the course on Customer Success and revised my resume, recruiters responded more frequently. No joke! 3 different companies contacted me over the course of 3 weeks vs. NONE before. My background is in HR so I was looking at Customer Success roles in the HR technology space. Gustavo was easy to understand and the content was insightful. There is no silver bullet but if you take his course and really try to understand how your experience translates to Customer Success, there is no way you won't benefit from this course. I know I did and I got the interviews and job OFFER to prove it! "
What is a Customer Success Manager?
In the digital age, tons of new jobs have sprung up. Most people think of computer programming, website design or software integration, but what about the human side? The Customer Success Manager is one such job.
To sum it up in one sentence: This job is simply helping customers accomplish their goals with the software or service they purchased.
For any business, client retention is huge. It costs a company way less to keep a customer than to acquire a new one, and even more costly is to try and win that customer back. That's where this job comes in. If they have a complaint, you take care of it. If they succeed, you celebrate with them. You get to build long-term relationships with the clients, and as the client's needs adapt and change, you get to assist them in that process.
Benefits of working as a Customer Success Manager
Let's start with Salary. According to Payscale the average salary for an Entry-Level Customer Success Manager is $59,619 per year and $69,210 when you are past Entry-level and can reach into the 6 figure range for those who excel at this position.
More and more companies are seeing the incredible opportunities this type of job can provide. Startups and tech companies are leading the way, both big and small, and this field of work is only growing bigger.
And let's not forget perks. Because a lot of these jobs are at tech and startup companies, often they have great employee benefits such as:
Great health care coverage, and even gym memberships.
Amazing offices, with plenty of recreational activities around.
Often they will match your 401(K).
Free snacks, free catered lunches every day… some even free beer.
Happy hours or cocktail afternoons.
Company trips, dinners, events.
Flexible hours and unlimited vacations.
Remote work.
And of course: equity.
If you consider all of the benefits, the salary, and how dynamic this position is, it definitely makes sense to invest a few dollars in a course that will help you learn about and prepare for this growing job opportunity.
Enroll now, and I'll see you on the inside.
Who this course is for:
- People looking for a new career in tech or software based companies
- Sales people or business professionals looking to switch industries or careers
- Professionals with basic knowledge of Customer Success
- Customer Success Managers that just got started in the career
- This course is NOT for experienced CSM, even though it is always good to review the fundamentals every now and then.
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MORE THAN 100,000 PROFESSIONALS ENROLLED IN MY COURSES... THAT'S ONLY POSSIBLE WITH QUALITY COURSES!
In 2008 I started in the professional training industry and since then I have worked with and trained professionals from companies such as Sony, Yahoo, Mitsubishi, Avon, Intel, Amazon, BMW, Uber, Luxury Collection Hotels, and thousands of other companies.
As an online instructor, more than 75,000 professionals from almost 150 countries have enrolled in my courses.
Now, my main goal is to be happy and help other people to be happy as well. I know that might sound very “cliché” or even “cult-like", but it is true that I am obsessed with learning how to live and be better and happier, sharing what I learn with more people, and helping others.
Now, above all, I am a family man, happily married, and father of two cuties who will possibly be the next step in the evolution of humanity. I am a good friend (one of those that you can really count on wherever you need anything) and I like to make new friends. I had no other choice because until I was 18 years old I studied in 9 schools, in 6 different cities and I attended my university in another city.
In fact, if you are one of my best students, I bet we might become friends. That's what usually happens.
Besides being an extremely happy person, I'm a serial entrepreneur and a self-made salesperson. I love lead gen and sales and learning, reading, and watching everything I can about personal development and business.
I am also a lawyer, with a Master's Degree in Financial and Stock Markets.
I started my first business at 21 years old, and since then I have built a strong background in lead generation, sales, and management, where I focused most of my time. Having sold different products/services all over the world, including EMEA, LATAM, North America, Asia, Australia…
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MÁS DE 100.000 PROFESIONALES INSCRITOS EN MIS CURSOS... ¡ESO SOLO ES POSIBLE CON CURSOS DE CALIDAD!
En 2008 empecé a dedicarme a la formación de profesionales y desde entonces he trabajado y formado a profesionales de empresas como Sony, Yahoo, Mitsubishi, Avon, Intel, Amazon, BMW, Uber, Luxury Collection Hotels y miles de empresas más.
Como instructor online, más de 75.000 profesionales de casi 150 países se han inscrito en mis cursos.
Ahora bien, mi objetivo principal es ser feliz y ayudar a otra gente a ser feliz. Sé que quizás esto suena a “frase sacada de una secta”, pero es cierto que estoy obsesionado con aprender a ser y vivir mejor y más feliz, y compartir lo que aprendo con más gente, y ayudar a otras personas.
Soy un hombre enamorado de la vida y de mi familia, felizmente casado, padre de dos preciosidades que posiblemente sean el próximo paso en la evolución de la humanidad. Soy un buen amigo y me gusta hacer nuevos amigos. no me queda otra opción, ya que hasta los 18 años estudié en 9 colegios, en 6 ciudades diferentes y la universidad la hice en otra ciudad.
De hecho si eres de mis mejores estudiantes, seguro que nos haremos amigos. Es lo que suele ocurrir.
Además de ser una persona extremadamente feliz, soy emprendedor en serie y vendedor/comercial de nacimiento.
También soy abogado, graduado en Derecho en Madrid, y con un Máster en Mercados Financieros y Bolsa.
Amante de la venta y la actividad comercial, de aprender, leer, ver todo lo que pueda sobre desarrollo personal y negocios.
Soy un soñador, un inconformista y siempre con ganas de aprender más y mejorar mis habilidades y conocimientos.
He vivido o pasado largas temporadas en Guayaquil y Quito (Ecuador), Madrid y Valencia (España), California, Nueva York, Florida (EEUU) y Hertfordshire (Inglaterra), Bruselas (Bélgica). Y actualmente vivo en Sacramento, California.
He creado varias empresas; he intentado alcanzar el éxito profesional con varios negocios y fallado en varios de ellos y aprendido de esos fallos. Conozco lo que es haber quebrado y no saber cómo pagar los sueldos de mis trabajadores el próximo mes, o incluso el alquiler de mi casa y devanarme los sesos hasta encontrar una solución. También conozco el lado opuesto y no hace falta que te diga que ES MUCHO MEJOR.
Ahora hago lo que me apasiona: ayudar a empresas y personas a conseguir sus metas y objetivos.
Mis especialidades en el área de formación son Ventas, Marca Personal y LinkedIn Marketing, LinkedIn para empresas, Customer Success, Atención al cliente, Ingresos Pasivos e Ingresos Online.
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