Udemy
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
Subscribe
Turn what you know into an opportunity and reach millions around the world.
Learn More
Your cart is empty.
Keep shopping
Introduction to a Career in Customer Success
Rating: 4.7 out of 5(169 ratings)
1,695 students

Introduction to a Career in Customer Success

Explore this popular career path in the tech industry
Created byCorey Kossack
Last updated 11/2022
English

What you'll learn

  • Job responsibilities of a Customer Success Manager (CSM)
  • Transferable skills and the characteristics of a good CSM
  • How Customer Success and Customer Service Are Different
  • Customer Success Acronyms and Terminology

Course content

4 sections • 4 lectures • 1h 27m total length

  • Meet Corey Kossack: Welcome Video1:06

Requirements

  • To learn how to become a customer success manager through this online course, no previous experience is required. This course is actually designed to help career changers especially learn more about Customer Success in SaaS and leveraging your transferable skills. You will walk away understanding what it takes to perform this role and if it's a good career path for you.

Description

Have you been hearing about Customer Success roles for the SaaS industry? CS, as it's alternatively called, continues to be a career option with ongoing hiring, remote work opportunities and a salary with bonus.

This course, brought to you by the founder of Aspireship, will help you learn more about becoming a Customer Success Manager in SaaS.

If you're currently evaluating whether to pursue SaaS sales, Customer Success or something else, you can use this to help you understand specifically if Customer Success is the right career for you and your unique skillset. Build the foundation to begin a transition by learning metrics and terminology, roles and career paths and much more.

In case you were wondering, "What's Aspireship?"

We're a career acceleration platform for the SaaS industry. We train you online for careers in the SaaS industry, then help you show off your skills to fast-growth tech companies.

Aspireship instructors and expert contributors are Founders, CEOs, VPs and Directors at fast-growth SaaS companies. We’ve built, scaled and trained B2B software companies of all sizes, collectively training hundreds of thousands of SaaS professionals worldwide.

So go ahead, dive right in and see what success ; ) awaits you on the other side.

Who this course is for:

  • Those looking into Customer Success as a career path, those currently in the SaaS space (perhaps marketing, or sales) researching Customer Success, those who are already working as CSM's but want to validate your knowledge and skills

Report abuse