Customer Success: How to Reduce Churn and Increase Retention
What you'll learn
- You will be able to increase your retention rate
- You will reduce your churn rate
- Increase your annual recurrent revenue
- Keep customers happy and loyal to your company
Requirements
- Understand and explain how to reduce churn in your company and prevent the lost of hundreds of thousands of dollars/
- Be able to increase the retention of your customers, and the annual recurrent revenue significantly by implementing this techniques
Description
MORE THAN 60,000 PEOPLE ENROLLED IN MY COURSES AND OVER 18,000 PROFESSIONALS TRAINED TO BECOME CUSTOMER SUCCESS MANAGERS... THERE MUST BE A REASON FOR THAT!
Would you like to learn the most effective ways to reduce the churn in your company?, Are you planning on becoming a Customer Success Manager? If so, this is the course for you.
Here I will walk you through step by step the best possible techniques to reduce the churn rate of your company in just a few months.
Looking for a $70,000 job? Want to become a Customer Success Manager?
Did you know that according to Payscale the average salary for a Customer Success Manager is around $70,000 a year? What is most interesting, is that this is a new industry, and there is no college education or official certificate that you can get. So as long as you have the right knowledge, skills and attitude you can become a customer success manager.
In this course on how to reduce churn and increase retention, you will discover the techniques that will allow you to do an extraordinary job as a customer success manager, and you will be ready to talk about these strategies when you get asked in a job interview “how would you reduce the churn in our company?”
Already an experienced Customer Success Manager?
If you are already working as a customer success manager, and you are searching for new ways to tackle your churn problem. Then, even though this course might be too basic for you, ask yourself, if thanks to the information here, you get just one single idea, that allows you to retain one extra customer a year, would that be worth more than the investment of this online course on how to reduce churn?
Chances are that the answer is, YES IT IS WORTH IT! Unless your customers pay $10 a year, in which case, saving one customer won’t do much.
Now, the reality is that to reduce churn, you need to be always searching for new ways to increase your retention rate, and improve your customer success manager skills.
The investment in this course
Either if you are trying to become a customer success manager, you just started as one, or you are an experienced CSM, the ideas that you can take from this course are just too valuable, they are worth much more than the few dollars of investment to enroll in this course.
For the price of less than having lunch for two in a cheap fast food restaurant, you can get new ideas and skills that can have a great impact on you landing one of the best-paid jobs in the tech industry, or that can boost your career as a customer success manager and help you improve your actual churn rate and retention rate.
Welcome to the online course Customer Success: How To Reduce Your Churn Rate And Increase Your Retention Rate.
I will see you inside!
Who this course is for:
- This is a begginer - intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the "Customer Success Manager 101: Foundations to your CSM career" course, or to already have a basic knowledge about Customer Success Management
- Anyone who is looking for new ways to reduce churn in ther company and increase retention
- Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company
- Professionals trying to retain their customers for longer periods of time and reduce their loss of clients
Instructors
- 4.6 Instructor Rating
- 31,357 Reviews
- 117,305 Students
- 31 Courses
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MORE THAN 100,000 PROFESSIONALS ENROLLED IN MY COURSES... THAT'S ONLY POSSIBLE WITH QUALITY COURSES!
In 2008 I started in the professional training industry and since then I have worked with and trained professionals from companies such as Sony, Yahoo, Mitsubishi, Avon, Intel, Amazon, BMW, Uber, Luxury Collection Hotels, and thousands of other companies.
As an online instructor, more than 75,000 professionals from almost 150 countries have enrolled in my courses.
Now, my main goal is to be happy and help other people to be happy as well. I know that might sound very “cliché” or even “cult-like", but it is true that I am obsessed with learning how to live and be better and happier, sharing what I learn with more people, and helping others.
Now, above all, I am a family man, happily married, and father of two cuties who will possibly be the next step in the evolution of humanity. I am a good friend (one of those that you can really count on wherever you need anything) and I like to make new friends. I had no other choice because until I was 18 years old I studied in 9 schools, in 6 different cities and I attended my university in another city.
In fact, if you are one of my best students, I bet we might become friends. That's what usually happens.
Besides being an extremely happy person, I'm a serial entrepreneur and a self-made salesperson. I love lead gen and sales and learning, reading, and watching everything I can about personal development and business.
I am also a lawyer, with a Master's Degree in Financial and Stock Markets.
I started my first business at 21 years old, and since then I have built a strong background in lead generation, sales, and management, where I focused most of my time. Having sold different products/services all over the world, including EMEA, LATAM, North America, Asia, Australia…
Enroll in any of my courses and let me help you develop your skills.
I am looking forward to getting to know you.
JOIN OUR AWESOME COMMUNITY NOW
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MÁS DE 100.000 PROFESIONALES INSCRITOS EN MIS CURSOS... ¡ESO SOLO ES POSIBLE CON CURSOS DE CALIDAD!
En 2008 empecé a dedicarme a la formación de profesionales y desde entonces he trabajado y formado a profesionales de empresas como Sony, Yahoo, Mitsubishi, Avon, Intel, Amazon, BMW, Uber, Luxury Collection Hotels y miles de empresas más.
Como instructor online, más de 75.000 profesionales de casi 150 países se han inscrito en mis cursos.
Ahora bien, mi objetivo principal es ser feliz y ayudar a otra gente a ser feliz. Sé que quizás esto suena a “frase sacada de una secta”, pero es cierto que estoy obsesionado con aprender a ser y vivir mejor y más feliz, y compartir lo que aprendo con más gente, y ayudar a otras personas.
Soy un hombre enamorado de la vida y de mi familia, felizmente casado, padre de dos preciosidades que posiblemente sean el próximo paso en la evolución de la humanidad. Soy un buen amigo y me gusta hacer nuevos amigos. no me queda otra opción, ya que hasta los 18 años estudié en 9 colegios, en 6 ciudades diferentes y la universidad la hice en otra ciudad.
De hecho si eres de mis mejores estudiantes, seguro que nos haremos amigos. Es lo que suele ocurrir.
Además de ser una persona extremadamente feliz, soy emprendedor en serie y vendedor/comercial de nacimiento.
También soy abogado, graduado en Derecho en Madrid, y con un Máster en Mercados Financieros y Bolsa.
Amante de la venta y la actividad comercial, de aprender, leer, ver todo lo que pueda sobre desarrollo personal y negocios.
Soy un soñador, un inconformista y siempre con ganas de aprender más y mejorar mis habilidades y conocimientos.
He vivido o pasado largas temporadas en Guayaquil y Quito (Ecuador), Madrid y Valencia (España), California, Nueva York, Florida (EEUU) y Hertfordshire (Inglaterra), Bruselas (Bélgica). Y actualmente vivo en Sacramento, California.
He creado varias empresas; he intentado alcanzar el éxito profesional con varios negocios y fallado en varios de ellos y aprendido de esos fallos. Conozco lo que es haber quebrado y no saber cómo pagar los sueldos de mis trabajadores el próximo mes, o incluso el alquiler de mi casa y devanarme los sesos hasta encontrar una solución. También conozco el lado opuesto y no hace falta que te diga que ES MUCHO MEJOR.
Ahora hago lo que me apasiona: ayudar a empresas y personas a conseguir sus metas y objetivos.
Mis especialidades en el área de formación son Ventas, Marca Personal y LinkedIn Marketing, LinkedIn para empresas, Customer Success, Atención al cliente, Ingresos Pasivos e Ingresos Online.
Inscríbete en uno (o varios) de mis cursos ahora y permíteme ayudarte a desarrollar tus habilidades.
Estoy deseando conocerte.
ÚNETE A NUESTRA INCREÍBLE COMUNIDAD AHORA
- 4.5 Instructor Rating
- 19,578 Reviews
- 94,951 Students
- 28 Courses
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