Customer Success: How to Reduce Churn and Increase Retention
What you'll learn
- You will be able to increase your retention rate
- You will reduce your churn rate
- Increase your annual recurrent revenue
- Keep customers happy and loyal to your company
Requirements
- Understand and explain how to reduce churn in your company and prevent the lost of hundreds of thousands of dollars/
- Be able to increase the retention of your customers, and the annual recurrent revenue significantly by implementing this techniques
Description
ALMOST 50,000 PEOPLE ENROLLED ON MY COURSES AND OVER 12,000 PROFESSIONALS TRAINED TO BECOME CUSTOMER SUCCESS MANAGERS... THERE MUST BE A REASON FOR THAT!
Would you like to learn the most effective ways to reduce the churn in your company?, Are you planning on becoming a Customer Success Manager? If so, this is the course for you.
Here I will walk you through step by step the best possible techniques to reduce the churn rate of your company in just a few months.
Looking for a $70,000 job? Want to become a Customer Success Manager?
Did you know that according to Payscale the average salary for a Customer Success Manager is around $70,000 a year? What is most interesting, is that this is a new industry, and there is no college education or official certificate that you can get. So as long as you have the right knowledge, skills and attitude you can become a customer success manager.
In this course on how to reduce churn and increase retention, you will discover the techniques that will allow you to do an extraordinary job as a customer success manager, and you will be ready to talk about these strategies when you get asked in a job interview “how would you reduce the churn in our company?”
Already an experienced Customer Success Manager?
If you are already working as a customer success manager, and you are searching for new ways to tackle your churn problem. Then, even though this course might be too basic for you, ask yourself, if thanks to the information here, you get just one single idea, that allows you to retain one extra customer a year, would that be worth more than the investment of this online course on how to reduce churn?
Chances are that the answer is, YES IT IS WORTH IT! Unless your customers pay $10 a year, in which case, saving one customer won’t do much.
Now, the reality is that to reduce churn, you need to be always searching for new ways to increase your retention rate, and improve your customer success manager skills.
The investment in this course
Either if you are trying to become a customer success manager, you just started as one, or you are an experienced CSM, the ideas that you can take from this course are just too valuable, they are worth much more than the few dollars of investment to enroll in this course.
For the price of less than having lunch for two in a cheap fast food restaurant, you can get new ideas and skills that can have a great impact on you landing one of the best-paid jobs in the tech industry, or that can boost your career as a customer success manager and help you improve your actual churn rate and retention rate.
Welcome to the online course Customer Success: How To Reduce Your Churn Rate And Increase Your Retention Rate.
I will see you inside!
Who this course is for:
- This is a begginer - intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the "Customer Success Manager 101: Foundations to your CSM career" course, or to already have a basic knowledge about Customer Success Management
- Anyone who is looking for new ways to reduce churn in ther company and increase retention
- Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company
- Professionals trying to retain their customers for longer periods of time and reduce their loss of clients
Instructors
![Gustavo Escobar Henríquez](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.5 Instructor Rating
- 9,537 Reviews
- 59,083 Students
- 25 Courses
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51,000+ PEOPLE ENROLLED IN MY COURSES... THERE MUST BE A REASON FOR THAT!
Since 2008 I have owned several professional training companies with clients like Yahoo, Sony, Mitsubishi, Avon, Luxury Collection Hotels, to mention a few of the 2,000 companies that we have worked with. As an online instructor, more than 46,000 professionals from all over the world have enrolled on my courses.
I am also a lawyer, with a Master's Degree in Financial and Stock Markets. I started my first business at 21 years old, and since then I have built a strong background in lead generation, sales and management, where I focused most of my time. Having sold different products/services all over the world, including EMEA, LATAM, North America, Asia, Australia...
Now, above all, I am a family man, father of two amazing kids and happily married. And I have lived in Spain, Ecuador, United Kingdom, United States, Belgium. Right now I live in Sacramento, California.
Enroll in any of my courses and you will find precisely what you can find in the description.
I am looking forward to knowing you.
JOIN OUR AWESOME COMMUNITY NOW
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51.000 PROFESIONALES INSCRITOS EN MIS CURSOS... ¡ESO SOLO ES POSIBLE CON CURSOS DE CALIDAD!
Desde el 2008 he tenido varias empresas de formación de profesionales con clientes como Sony, Yahoo, Mitsubishi, Avon, Luxury Collection Hotels y otras 2.000 empresas más.
Como instructor online, más de 46.000 profesionales de casi 150 países se han inscrito en mis cursos.
Además soy una persona extremadamente feliz. Emprendedor en serie y vendedor/comercial de nacimiento. Licenciado en Derecho y Máster en Mercados Financieros y Bolsa.
Soy un hombre enamorado de la vida y de mi familia, felizmente casado, padre de dos preciosidades que posiblemente sean el próximo paso en la evolución de la humanidad. Soy un buen amigo y me gusta hacer nuevos amigos. no me queda otra opción, ya que hasta los 18 años estudié en 9 colegios, en 6 ciudades diferentes y la universidad la hice en otra ciudad.
-Blogger
-Conferenciante / Speaker / Ponente en: Ventas - LinkedIn Lead Generation - Marca Personal
-Autor de Sales Master Checklist (SMC).
-Cofundador de Ruta 67 una plataforma online de aprendizaje de idiomas jugando.
Amante de la venta y la actividad comercial, de aprender, leer, ver todo lo que pueda sobre desarrollo personal y negocios.
Soy un soñador, un inconformista y una persona realmente feliz.
He vivido o pasado largas temporadas en Guayaquil y Quito (Ecuador), Madrid y Valencia (España), California, Nueva York, Florida (EEUU) y Hertfordshire (Inglaterra), Bruselas (Bélgica)
He creado varias empresas; he intentado alcanzar el éxito profesional con varios negocios y fallado en varios de ellos y aprendido de esos fallos. Conozco lo que es haber quebrado y no saber cómo pagar los sueldos de mis trabajadores el próximo mes, o incluso el alquiler de mi casa y devanarme los sesos hasta encontrar una solución. También conozco el lado opuesto y no hace falta que te diga que ES MUCHO MEJOR
Ahora hago lo que me apasiona: ayudar a empresas y personas a conseguir sus metas y objetivos.
Mis especialidades en el área de formación son Ventas, Marca Personal y LinkedIn Marketing, LinkedIn para empresas, LinkedIn para encontrar trabajo y muchas otras versiones de esta red.
- 4.5 Instructor Rating
- 8,844 Reviews
- 56,858 Students
- 22 Courses
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