Customer Service Training
What you'll learn
- Who are Customers
- Develop a Customer Friendly Approach
- What Customer Service Means
- Professional Qualities in Customer Service
- How Good Information is Often Good Service
- Conversations Over the Telephone
- Telephone Etiquette
- Respond to business email quickly!
- Making a Good First Impression
- How to avoid customer service irritants
- Ask the right questions
- Learn personality types
- Cope with extreme scenarios
- Fix problems fast
- Handle difficult co-workers
- Improve customer service
- Improve processes
Requirements
- No prior knowledge is required to take this course
Description
The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else.
Literally everything we do, every concept perceived, every technology developed and associate employed, is directed with this one objective clearly in mind – pleasing the customer.” Sam M. Walton, CEO Wal-Mart
Ask any CEO of a company, president of a bank, manager of an office, minister or staff person and they will tell you HOW IMPORTANT the customer is to their operations and success.
How you define service shapes every interaction you have with your customers. Limited definitions of service based on an exchange of monies for goods or service misses the overall point of customer service. “Service” should provide the customer with more than a product or action taken on his/her behalf. It should provide satisfaction. In essence, the customer should walk away pleased at the result of the transaction – not just content but actually happy. A happy customer will continue to be a buying customer and a returning customer.
In the 50 Keys to Exceptional Customer Service you will learn the best practices that top organizations we look up to implement and adopt in . systematic and consist way to achieve real success and dwarf their competitors.Who this course is for:
- This course is suitable for customer service professionals and customer support team managers
Course content
- Preview02:02
- 04:18Key Definitions
- 00:00Good vs Excellent Customer Service
- 01:51Stages of the Customer Life Cycle
Instructor
![AJK Consulting](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.1 Instructor Rating
- 544 Reviews
- 5,203 Students
- 12 Courses
AK Consulting provides online training & development programs in the areas of personal & professional development and soft skills.
All courses are created with the help of subject matter experts, and sometimes we work with consulting firms specialized in the subject.
As with all Udemy courses, our training programs are self paced and can be accessed on all devices from anywhere.
If you have questions or need additional resources on a specific topic, please feel free to drop us a message and we will do our best to help you out.