Udemy
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
Development
Web Development Data Science Mobile Development Programming Languages Game Development Database Design & Development Software Testing Software Engineering Software Development Tools No-Code Development
Business
Entrepreneurship Communication Management Sales Business Strategy Operations Project Management Business Law Business Analytics & Intelligence Human Resources Industry E-Commerce Media Real Estate Other Business
Finance & Accounting
Accounting & Bookkeeping Compliance Cryptocurrency & Blockchain Economics Finance Finance Cert & Exam Prep Financial Modeling & Analysis Investing & Trading Money Management Tools Taxes Other Finance & Accounting
IT & Software
IT Certifications Network & Security Hardware Operating Systems & Servers Other IT & Software
Office Productivity
Microsoft Apple Google SAP Oracle Other Office Productivity
Personal Development
Personal Transformation Personal Productivity Leadership Career Development Parenting & Relationships Happiness Esoteric Practices Religion & Spirituality Personal Brand Building Creativity Influence Self Esteem & Confidence Stress Management Memory & Study Skills Motivation Other Personal Development
Design
Web Design Graphic Design & Illustration Design Tools User Experience Design Game Design 3D & Animation Fashion Design Architectural Design Interior Design Other Design
Marketing
Digital Marketing Search Engine Optimization Social Media Marketing Branding Marketing Fundamentals Marketing Analytics & Automation Public Relations Paid Advertising Video & Mobile Marketing Content Marketing Growth Hacking Affiliate Marketing Product Marketing Other Marketing
Lifestyle
Arts & Crafts Beauty & Makeup Esoteric Practices Food & Beverage Gaming Home Improvement & Gardening Pet Care & Training Travel Other Lifestyle
Photography & Video
Digital Photography Photography Portrait Photography Photography Tools Commercial Photography Video Design Other Photography & Video
Health & Fitness
Fitness General Health Sports Nutrition & Diet Yoga Mental Health Martial Arts & Self Defense Safety & First Aid Dance Meditation Other Health & Fitness
Music
Instruments Music Production Music Fundamentals Vocal Music Techniques Music Software Other Music
Teaching & Academics
Engineering Humanities Math Science Online Education Social Science Language Learning Teacher Training Test Prep Other Teaching & Academics
Web Development JavaScript React Angular CSS Node.Js Typescript HTML5 PHP
AWS Certification Microsoft Certification AWS Certified Solutions Architect - Associate AWS Certified Cloud Practitioner CompTIA A+ Amazon AWS Cisco CCNA Microsoft AZ-900 CompTIA Security+
Microsoft Power BI SQL Tableau Data Modeling Business Analysis Business Intelligence MySQL Data Analysis Data Warehouse
Unity Unreal Engine Game Development Fundamentals C# 3D Game Development C++ Unreal Engine Blueprints 2D Game Development Mobile Game Development
Google Flutter iOS Development Android Development Swift React Native Dart (programming language) Kotlin Mobile App Development SwiftUI
Graphic Design Photoshop Adobe Illustrator Drawing Canva Digital Painting InDesign Design Theory Procreate Digital Illustration App
Life Coach Training Neuro-Linguistic Programming Personal Development Personal Transformation Life Purpose Mindfulness Sound Therapy Emotional Intelligence Coaching
Business Fundamentals Entrepreneurship Fundamentals Freelancing Business Strategy Online Business Startup Business Plan Blogging Amazon Kindle Direct Publishing (KDP)
Digital Marketing Social Media Marketing Marketing Strategy Internet Marketing Copywriting Google Analytics Email Marketing Startup Advertising Strategy

BusinessOperationsCustomer Service

Customer Service Training

A Step by Step Guide For Customer Service Professionals and Managers
Rating: 3.9 out of 53.9 (116 ratings)
278 students
Created by AJK Consulting
Last updated 1/2022
English
English [Auto]

What you'll learn

  • Who are Customers
  • Develop a Customer Friendly Approach
  • What Customer Service Means
  • Professional Qualities in Customer Service
  • How Good Information is Often Good Service
  • Conversations Over the Telephone
  • Telephone Etiquette
  • Respond to business email quickly!
  • Making a Good First Impression
  • How to avoid customer service irritants
  • Ask the right questions
  • Learn personality types
  • Cope with extreme scenarios
  • Fix problems fast
  • Handle difficult co-workers
  • Improve customer service
  • Improve processes

Requirements

  • No prior knowledge is required to take this course

Description

The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else.
Literally everything we do, every concept perceived, every technology developed and associate employed, is directed with this one objective clearly in mind – pleasing the customer.” Sam M. Walton, CEO Wal-Mart 

Ask any CEO of a company, president of a bank, manager of an office, minister or staff person and they will tell you HOW IMPORTANT the customer is to their operations and success. 

How you define service shapes every interaction you have with your customers. Limited definitions of service based on an exchange of monies for goods or service misses the overall point of customer service. “Service” should provide the customer with more than a product or action taken on his/her behalf. It should provide satisfaction. In essence, the customer should walk away pleased at the result of the transaction – not just content but actually happy. A happy customer will continue to be a buying customer and a returning customer. 

In the 50 Keys to Exceptional Customer Service you will learn the best practices that top organizations we look up to implement and adopt in . systematic and consist way to achieve real success and dwarf their competitors.

Who this course is for:

  • This course is suitable for customer service professionals and customer support team managers

Instructor

AJK Consulting
Organizational Behavior & Work Psychology Experts
AJK Consulting
  • 4.1 Instructor Rating
  • 804 Reviews
  • 6,210 Students
  • 29 Courses

AJK Consulting provides online training & development programs in the areas of personal & professional development and soft skills.

All courses are created with the help of subject matter experts, and sometimes we work with consulting firms specialized in the subject.

As with all Udemy courses, our training programs are self paced and can be accessed on all devices from anywhere.

If you have questions or need additional resources on a specific topic, please feel free to drop us a message and we will do our best to help you out.

Top companies choose Udemy Business to build in-demand career skills.
NasdaqVolkswagenBoxNetAppEventbrite
  • Udemy Business
  • Teach on Udemy
  • Get the app
  • About us
  • Contact us
  • Careers
  • Blog
  • Help and Support
  • Affiliate
  • Investors
  • Terms
  • Privacy policy
  • Sitemap
  • Accessibility statement
Udemy
© 2022 Udemy, Inc.