Customer Service Training
Learn the basics of customer service its practical application by taking this customer service course.
Created by Webucator Training
30-Day Money-Back Guarantee
Description
This Customer Service training course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.
Customer Service Training Course Goals
- Understand customer service.
- Identify internal and external customers.
- Learn how to interact positively with customers.
- Develop a positive attitude.
- Learn to communicate effectively.
- Learn to create and implement service standards.
- Learn to evaluate and monitor service standards.
- Learn to create memorable customer service.
Course content
5 sections • 66 lectures • 2h 51m total length
- Preview02:18
- Preview05:58
- Preview01:39
- 00:16Check for Understanding: Defining Customer Service (Solution)
- 03:49Internal and External Customers
- 05:38Internal and External Customer Service
- 02:57Check for Understanding: Internal and External Customers
- 01:12Check for Understanding: Internal and External Customers (Solution)
- 04:33Interacting with Customers
- 05:41Customer Characteristics
- 02:22Check for Understanding: Interacting with Customers
- 00:15Check for Understanding: Interacting with Customers (Solution)
- 01:22Check for Understanding: How Would You Handle It? - Exercise
- 00:18Check for Understanding: How Would You Handle It? (Solution)
- 01:39Understanding What the Customer Wants
- 05:23What Does the Customer Want?
- 01:19Check for Understanding: Understanding What the Customer Wants - Exercise
- 00:07Check for Understanding: Understanding What the Customer Wants (Solution)
Instructor
Global training company. Trained over 26,000 students. Thousands of student testimonials.
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- 82 Reviews
- 13,085 Students
- 7 Courses
- Founded in 2003.
- Webucator provides technical and business training.
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- Webucator is a Registered Education Provider (R.E.P.) approved by PMI to issue professional development units (PDUs) for its training courses.
- Webucator has a GSA Contract (GS-35F-0556S).
- We have provided training to over 70% of the Fortune 100 companies (See Partial Client List).
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