Customer Service Success: Take Your Skills to the Next Level
What you'll learn
- Build rapport with customers to improve their satisfaction and your job performance
- Acquire and implement strategies to exceed your customer’s expectations to stand out from competition
- Discover ways to increase your job satisfaction and career growth
- Learn about the value of customer service and what impact it has on your company and job satisfaction
- Explore which in-demand skills are most valued by employers
- Decrease problematic situations by avoiding common customer service failures
- Analyze customer feedback to help your team optimize your company’s products and services
- Practice purposeful smalltalk to connect with customers and resolve issues
- Improve your communication using the the power of your voice
- Make most from first impressions to create a sense of trust, knowledge and professionalism
- Demonstrate professionalism and build trust using eye contact and facial expressions
- Influence how customers feel about interacting with you using your posture and body language
- Learn how to set realistic expectations to prevent customer confusion and difficult situations
- Replace vague sentences with clear & efficient messaging to avoid and decrease misunderstandings
- Discover why customers miss important information and what you can do to prevent it
- Manage unreasonable expectations while keeping your customers happy
- Improve your verbal and written communication skills to boost your success at work
- Develop strong active listening skills to build relationships, solve problems, and get your ideas across
- Discover what barriers can come in the way of effective listening
- Implement effective listening strategies to make your customers feel heard and understood
- Explore effective methods to handle upset customers and turn negative situations into positive experiences
- Use empathy to create positive interactions and take ownership for your customers’ experience
- Discover what language triggers negative emotions and how you can replace it to create positive experiences
- Build resilience and learn ways to take care of yourself so you can easily manage stressful situations
- Effectively manage your customers’ comments on social media
- Learn effective ways to address positive and negative reviews online to boost your company’s reputation
- Explore ways big companies use to create memorable experiences for their customers
- Brainstorm innovative solutions to "wow" your customers by catering to their needs
- Review common problems and solutions in customer service
- Watch interviews to gain valuable insights about careers in customer service
Requirements
- Have access to a consistent internet connection
- No prior experience in customer service required
Description
***Join the over 13,100 students that have joined this course to expand their customer service skills***
** 3-for-1 Deal: This comprehensive customer service training includes Levels 1, 2, and 3 to help you advance your career**
With over 8.5 hours of video lectures and a library of valuable resources, scripts, and guides, you won’t find a more thorough and up-to-date course out there.
"What a fantastic course! I learned so much but most of all it really got my brain ticking and thinking about my own personal growth and ways to improve myself and give upmost customer care. Truly a helpful course for those starting out or wanting to take the next steps in their career." - Ryan M.
"It is a great course for anyone working in Customer Care services. All the explanations are based on scientific evidence and the trainer provides useful resources in almost every lesson. I would definitely recommend it!" - Marc D.
"My overall experience in Customer Service and Sales is 5+ years and I can honestly say that this course has some valuable insights for me. Thank you, Viktoriya." - Dmytro P.
------------
Great customer skills training is the key to success! With the right customer service skills, you have the power to create positive customer service experiences, build customer loyalty, boost your reputation, and advance your career. Do you want to learn how to provide exceptional customer service to impress your customers?
When you listen and understand your customers' needs and communicate effectively, you can make decisions that benefit your customers and improve your company’s performance.
That's why we created this customer service skills training for anyone who wants to learn how to provide world-class customer service skills! Whether you are a customer-facing professional, business owner, or team manager, this introductory customer service course will help you get started!
This customer service training is for you if you wish to:
Learn best customer service practices that are practical and easy to implement
Create memorable experiences for your customers
Improve your customer relationship management skills
Stand out from competitors by providing top-notch customer care
Learn in-demand customer service and soft skills that will last a lifetime
Exceeding your customers’ expectations can help deliver a long-term increase in revenue, customer satisfaction, and your career success.
-----------------------
How the Training Works
Whether you’re starting your search for a new job, changing careers, or wanting to grow in your current role, this training will give you the skills and confidence you need to succeed. By the end of the training, you’ll have a comprehensive understanding of what it takes to deliver outstanding customer service to wow your customers and your employer. The training is divided into 3 parts:
Level 1:
At the first level of our training program, we'll focus on building a strong foundation in customer service. You will learn about the importance of understanding your customer's needs and expectations, developing strong communication skills, and maintaining a positive attitude. We'll also cover strategies for providing prompt, effective service to ensure that your customers walk away happy.
Level 2:
Once you have covered the basics of customer service, we will move on to review and fine-tune your skills in this area. In this part of the training, we will focus on expanding your knowledge of best customer service practices, so you can provide 5-star customer service that reflects your company's values and meets your customer's needs.
Level 3:
The final level of our training program is focused on helping you navigate the sometimes challenging world of customer service. Whether you're dealing with an upset, rude, or difficult customer, we will teach I will provide you with the tools and strategies you need to handle these situations in an effective and professional manner.
-----------------------
Customer service training doesn't have to be boring! This customer service course includes video lectures, downloadable resources, real company examples, course notes, and interviews with industry professionals. All of these resources are designed to help you apply what you learn and succeed!
In this customer service skills training, you will cover:
Customer service fundamentals
Essential skills in customer service
Building rapport in customer service
Managing customer expectations
Effective listening skills
Dealing with upset customers
Self-care in customer service
Responding to positive and negative reviews on social media
Memorable ways to "wow" your customers
FAQs and advice
Interviews with industry professionals
And much, much more!
By the end of the course, you will:
Feel confident building rapport with customers
Use the power of words, first impressions, and body language to influence how they feel about interacting with you
Learn how to effectively listen to customer inquiries
Feel confident in communicating online, in person, and over the phone
Become more productive, focused, and resilient when dealing with upset customers
Turn negative situations into positive experiences
Gain practical skills to tackle challenging situations
Learn how you can improve your company’s reputation, and as a result, your customers’ experience
Wow your customers and impress your employers
If you are ready to upgrade your customer service skills, grow your career, and make a difference in people’s lives, enroll now to get started!
Who this course is for:
- Individuals working in customer-facing roles
- Freelancers and business owners who want to impress their customers and stand out from competitors
- Managers looking to provide training and improve the performance of their customer support team
- Organizations that want to raise the bar and take their customer support to its next level of excellence
Featured review
Instructor
- 4.6 Instructor Rating
- 25,352 Reviews
- 94,521 Students
- 12 Courses
Welcome to Viktoriya's Courses on Udemy!
I'm Viktoriya Kurganska, an online instructor, lifelong learner, and advocate for personal and professional growth.
I believe that learning is a journey that requires us to step outside our comfort zones, embrace new perspectives, and learn from each other's experiences.
About Me:
Top-rated Instructor: I'm honored to be one of Udemy's top-rated instructors for professional development and highly sought-after customer service training courses.
Global Community: Join a diverse community of over 65,000 students from 194 countries who, like you, are committed to expanding their horizons and achieving their goals.
Real Results: Immerse yourself in courses designed to not only boost your confidence and sharpen your communication skills but also to open doors to exciting new opportunities in your career and personal life.
Practical Learning: My courses are rooted in practical learning and actionable insights, ensuring that you can apply what you learn immediately in your day-to-day interactions and challenges.
Why You Should Take My Courses:
Competitive Edge: In the professional realm, growth is synonymous with staying competitive. Whether in entrepreneurship, corporate environments, or freelancing, continuous learning and skill development are crucial for staying ahead.
Career Advancement: Growth opens doors to new opportunities and career advancements. It enhances your expertise, credibility, and confidence, positioning you as a valuable asset in any industry or role.
Innovation and Creativity: Professionals who prioritize growth are often catalysts for innovation. They bring fresh perspectives, creative solutions, and an entrepreneurial spirit to their work, driving organizational success.
Ready to get started? I invite you to explore my courses and start learning today!