Business Communication Skills: Handling Clients & Customers
What you'll learn
- Provide excellent customer service to ensure customer satisfaction, loyalty, and repeat business.
- Exceed customer expectations by creating memorable customer service experiences.
- Build rapport with customers to create a relationship of trust.
- Manage challenging customers through difficult situations.
- Use active listening techniques to understand customer needs.
- Manage customer expectations by setting realistic expectations.
- Improve your soft skills and advance your career .
- And more!
Requirements
- No prior experience required. You just need to be motivated to learn and grow!
Description
Whether you are looking to transition to a new career, refresh your skills, or advance in your current role, this comprehensive business communication course can help you improve your soft skills and reach your professional goals!
In this training, you'll learn how to communicate with your clients and customers to ensure they're getting the best possible experience!
Learn New Soft Skills to Grow Your Career
Communication with customers and clients is a critical skill in any industry, and those who master it can open doors to new opportunities. Professionals who are customer-focused and able to provide excellent service are in high demand and often rewarded with better job prospects, higher pay, and increased responsibility.
Invest in Your Personal Development
In addition to being important for career growth, in-demand business communication skills are great for personal development. Learning how to manage customer interactions effectively can help you build confidence, improve your communication skills, and boost self-esteem.
Whether you want to take your career to the next level or simply want to learn new skills, our course is a great place to start!
Looking for team training?
This course can save you time and money on team training and onboarding. Get your whole team up to speed quickly and efficiently with this comprehensive training to ensure your business delivers top-notch customer service!
In This Course, You’ll Learn How To:
Provide excellent customer service to ensure customer satisfaction, loyalty, and repeat business.
Exceed customer expectations by creating a memorable customer service experience.
Build rapport with customers to create a relationship of trust.
Manage challenging customers through difficult situations.
Use active listening techniques to understand customer needs.
Manage customer expectations by setting realistic expectations.
And more!
When you sign up, you'll get instant access to:
Engaging video lectures
Downloadable guides, scripts & templates
Downloadable course notes you can use to review the course material
Quizzes to check your understanding
Udemy's Certificate of Achievement to boost your credentials
Get Instant Access to Start Learning
As soon as you enroll in the course you’ll have instant access to your lectures, course notes, downloadable templates, and supplementary readings.
Plus, you can take the quizzes and track your progress to ensure that you’re on the right track. And when you’re done, you’ll earn a certificate of completion from Udemy to celebrate your achievements.
Enroll now and let's get started!
Who this course is for:
- Customer-facing professionals and teams
- Call center agents
- Retail employees
- IT and Help desk staff
- Freelancers and business owners who interact with customers
- And anyone who wants to improve their communication skills!
Instructor
- 4.5 Instructor Rating
- 17,253 Reviews
- 74,252 Students
- 11 Courses
Welcome to Viktoriya's Courses on Udemy!
I'm Viktoriya Kurganska, an online instructor, lifelong learner, and advocate for personal and professional growth.
I believe that learning is a journey that requires us to step outside our comfort zones, embrace new perspectives, and learn from each other's experiences.
About Me:
Top-rated Instructor: I'm honored to be one of Udemy's top-rated instructors for professional development and highly sought-after customer service training courses.
Global Community: Join a diverse community of over 65,000 students from 194 countries who, like you, are committed to expanding their horizons and achieving their goals.
Real Results: Immerse yourself in courses designed to not only boost your confidence and sharpen your communication skills but also to open doors to exciting new opportunities in your career and personal life.
Practical Learning: My courses are rooted in practical learning and actionable insights, ensuring that you can apply what you learn immediately in your day-to-day interactions and challenges.
Why You Should Take My Courses:
Competitive Edge: In the professional realm, growth is synonymous with staying competitive. Whether in entrepreneurship, corporate environments, or freelancing, continuous learning and skill development are crucial for staying ahead.
Career Advancement: Growth opens doors to new opportunities and career advancements. It enhances your expertise, credibility, and confidence, positioning you as a valuable asset in any industry or role.
Innovation and Creativity: Professionals who prioritize growth are often catalysts for innovation. They bring fresh perspectives, creative solutions, and an entrepreneurial spirit to their work, driving organizational success.
Ready to get started? I invite you to explore my courses and start learning today!