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30-Day Money-Back Guarantee

This course includes:

  • 26 mins on-demand video
  • 4 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
Business Operations Customer Service

Customer Service - Retail

An introductory course about understanding retail in customer service and its the developments and trends.
Rating: 4.5 out of 54.5 (18 ratings)
70 students
Created by The Art Of Service
Last updated 4/2018
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • Understand what retail is all about
  • Learn the developments and trends in retailing
  • Know the importance of retailing
  • Learn the career progression in the retailing industry

Requirements

  • Basic understanding of the business industry
  • Knowledge of the English language
  • Completed the Custer Service Foundation course

Description

      Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. 

      There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services. 

      The Customer Certification Pathway has three main parts: The Customer Service Foundation Program, Customer Service Intermediate Program, and the Customer Service Expert Program. 

      First part is the The Customer Service Foundation Program which focuses on the fundamentals, general knowledge, terminology and basic concepts used in Customer Service. You must complete this level as a pre-requisite for sitting the Customer Service Intermediate Exam. 

      Next on the Certification Pathway is the Customer Service Intermediate Program which is made up of 8 courses. All Intermediate topics include (in no particular order): 

      ·Communication Strategies 

      ·Contact Centers 

      ·Making Decision and Assertiveness 

      ·Delivering presentations and Public Speaking 

      ·Conflict Resolution 

      ·Customer Relationship Management 

      ·Sales 

      ·Retail 

      From the eight Customer service Intermediate programs that are available, you will select a minimum of five programs in order to be eligible to sit the Intermediate Exam and progress to the Expert program, each Intermediate program will earn you 3 points toward your Customer Service Expert Certificate (minimum 17 points entry requirement). There is an examined component at this level. The exam consists of 50 multiple choice questions, related to the subjects you have chosen. 

      The next and final level is Customer Service Expert program. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills. 

  Please note: No individual exam is available for this course. The Intermediate exam is available which covers this topic however we recommend completing courses from the above list to better prepare for the exam.   

Who this course is for:

  • Anyone looking to gain an understanding of Retail for Customer Service and its practical application in the business environment.

Course content

8 sections • 17 lectures • 30m total length

  • Preview01:53

  • Preview03:08
  • Preview01:43
  • Quiz One
    2 questions

  • Preview01:42
  • Preview01:54
  • Importance of Competitor Knowledge, Good Communication and Staying Abreast
    01:34
  • Quiz Two
    2 questions

  • The Reach and Importance of Retailing & The Retail Industry and The Environment
    01:36
  • Retail & Protection of the Countryside, Retail & Health and Not Just Food
    01:49
  • Ethical Policies and Planning Restrictions, Government and Public Opinion
    02:09
  • Quiz Three
    2 questions

  • Typical Structure, Organization and Governance of a Retail Organization
    01:54
  • Managing, Finance, Retail Operations, Finance and Merchandising Director
    01:46
  • Marketing, Human Resources, Head Office, Warehousing, Distribution and Store
    02:17
  • Quiz Four
    2 questions

  • The Stepping Stones for Success & Support and Encouragement
    00:57
  • Don't be Deterred, Don't Rely on Others and Setting Goals
    01:19
  • Quiz Five
    2 questions

  • Quiz Answer Sheet
    3 pages

  • Final Exam
    1 page
  • Evaluation Form
    1 page

Instructor

The Art Of Service
Quality education for Career Driven IT Professionals
The Art Of Service
  • 3.6 Instructor Rating
  • 3,388 Reviews
  • 14,797 Students
  • 53 Courses

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