Customer Service - Retail
What you'll learn
- Understand what retail is all about
- Learn the developments and trends in retailing
- Know the importance of retailing
- Learn the career progression in the retailing industry
Requirements
- Basic understanding of the business industry
- Knowledge of the English language
- Completed the Custer Service Foundation course
Description
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.
There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.
The Customer Certification Pathway has three main parts: The Customer Service Foundation Program, Customer Service Intermediate Program, and the Customer Service Expert Program.
First part is the The Customer Service Foundation Program which focuses on the fundamentals, general knowledge, terminology and basic concepts used in Customer Service. You must complete this level as a pre-requisite for sitting the Customer Service Intermediate Exam.
Next on the Certification Pathway is the Customer Service Intermediate Program which is made up of 8 courses. All Intermediate topics include (in no particular order):
·Communication Strategies
·Contact Centers
·Making Decision and Assertiveness
·Delivering presentations and Public Speaking
·Conflict Resolution
·Customer Relationship Management
·Sales
·Retail
From the eight Customer service Intermediate programs that are available, you will select a minimum of five programs in order to be eligible to sit the Intermediate Exam and progress to the Expert program, each Intermediate program will earn you 3 points toward your Customer Service Expert Certificate (minimum 17 points entry requirement). There is an examined component at this level. The exam consists of 50 multiple choice questions, related to the subjects you have chosen.
The next and final level is Customer Service Expert program. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills.
Please note: No individual exam is available for this course. The Intermediate exam is available which covers this topic however we recommend completing courses from the above list to better prepare for the exam.
Who this course is for:
- Anyone looking to gain an understanding of Retail for Customer Service and its practical application in the business environment.
Course content
- Preview01:53
Instructor
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- 57 Courses
What drives us?
In one word? YOU
You are front, center and behind every decision we make in our business.
- You are starting out in the IT industry
- You are serious about your career
- You need certifications on your resume to get that first interview
For you we created the Foundation level courses as well as the Core Series for IT
- You are an IT Professional with a proven career
- You need to stay in touch with changes in the industry
- You need to continue to show your value to the business to ensure your job is secure
- You want to find out what else would make your IT career more solid
For you we created the Specialist and Intermediate level courses as well as the Core Series for IT
- You are implementing Processes and methodologies in your company
- You are managing a team of people and need to look good
- You started your own business and are looking for template documents to ‘hit the ground running’
- You need to present on a subject at the next team meeting and are not quite sure where to start
For you we created the Toolkits as well as the Core Series for IT
Our motto:
Every Career driven IT Professional needs to be able to afford quality IT educational materials to stay relevant in their job, irrespective of current position, budget or geographical location.
We do most of the work behind the scenes so that you can focus on your professional education and your career within the IT industry.
We see it as our job to ensure we give you the most up to date information you need to succeed in achieving that goal at a price-point that is makes it accessible to most professionals.