Customer Service Mastery: Delight Every Customer
4.5 (4,757 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
10,533 students enrolled

Customer Service Mastery: Delight Every Customer

Master Customer Service using this practical customer care course
Bestseller
4.5 (4,757 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
10,533 students enrolled
Created by Chris Croft
Last updated 3/2020
English
English [Auto], French [Auto], 5 more
  • German [Auto]
  • Indonesian [Auto]
  • Italian [Auto]
  • Portuguese [Auto]
  • Spanish [Auto]
Current price: $65.99 Original price: $109.99 Discount: 40% off
7 minutes left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2.5 hours on-demand video
  • 4 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Be flooded with ideas on how to delight customers
  • Stand out from competitors with unique customer experiences
  • Create customers who are loyal for life and sing your praises to friends and family
  • Help your team or employees give great service and be creative with new ideas
Requirements
  • Nothing - just a willingness to learn!
  • Having a business in mind to improve would be helpful
  • No prior knowledge of the subject is required
  • Some of the materials you may wish to print
Description

Customer Service: Delight Your Customers with Customer Care

Master Customer Service - delight your customers using great customer care and benefit from lifelong loyalty and referrals


Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours….But guess what - it’s not! Customer Service can make all of those goals come true, and doesn’t need to cost you anything except creativity and passion. 


Amazingly there are almost no official theories, tools or frameworks out there talking about Customer Care. For me it’s one of the most powerful and underestimated marketing, sales and leadership areas. So, I have created a step by step course you can use to come up with original, cost effective and unique ways to delight every customer and have them coming back to you time after time. Imagine if all your customers became repeat clients, and referred you to others many times over? You could fire your whole sales and marketing team! In my experience, most employees genuinely want to do a good job and make customers happy, but often don’t have the tools or empowerment to make it a reality. This course fixes that with simple, tried and tested ideas that have been working for decades. 


Over my 20 year management coaching career I've seen thousands of businesses... and I've pinpointed all the ways they could improve their customer service! The challenge with Customer Service is you need to be constantly ahead of your competitors and offering something unique and special to delight the customer. If you don't already have fresh Customer Service ideas popping up on a daily basis I’d highly recommend taking this course. It will allow you to build a loyal fanbase of customers who would never dream of spending their money elsewhere... and that could multiply your revenues many times over!


Chris Croft is an international speaker, and widely published author, who's been teaching Customer Service to companies for over 20 years. He's taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life-changing skills for home and work.


The course overview includes:

  • Thirty unique ways to create Customer Care delights

  • Provide incredible service even with zero industry experience

  • Motivate your employees to go over and above

  • Highlight missed opportunities to delight customers

  • Turn every customer into a lifelong fan

  • Benefit from repeat sales, upselling and referrals

  • And as always it's 100% practical, and with no technical jargon. 

  • And lots lots more!

By becoming great at Customer Service, not only will you benefit from customers never switching to a competitor, but you'll also have made your company thousands in referral and repeat sales!


This course comes with a 30 day money back guarantee

Who this course is for:
  • Anyone managing a company or team (now or soon) - whether big or small
  • Someone who wants to do Customer Care or management in their future career
  • People looking to grow their sales through customer referrals and repeat business
  • Businesses looking for inspiration on how to delight their customers and stand out from competitors
  • Suitable for product or service related businesses
Course content
Expand all 39 lectures 02:14:41
+ Ways to Generate Ideas
32 lectures 01:48:30
Idea 1 - It's Easy to Give
04:25
Idea 2 - Unrequested Perks
03:34
Idea 3 - Creative Swiping
04:07
Idea 4 - The Worst Company Ever
02:57
Idea 5 - Watch and Learn
04:39
Idea 7 - Life In Their Shoes
05:33
Idea 8 - Be A Rule Breaker
04:10
Idea 9 - Staying Alert for Opportunities
02:48
Idea 10 - It's a Personal Relationship
03:37
Idea 11 - Why to Welcome Returns/Refunds
02:45
Idea 12 - Ask Others
03:22
Idea 13 - Getting Tech Savvy
05:10
Idea 14 - Above Expectations
04:40
Idea 15 - Just Doing the Basics
02:56
Idea 16 - MMFI
02:53
Idea 17 - Every Contact Point
01:09
Idea 18 - Which Communication Method
02:28
Idea 19 - Be Better than Competitors
03:49
Idea 20 - Is Marketing Customer Care?
05:30
Idea 21 - Avoid Perceived Indifference
04:03
Idea 22 - Be Flexible
04:01
Idea 23 - Life Should be Fun!
03:39
Idea 24 - Fast or Slow?
04:37
Idea 25 - Personalisation
02:39
Idea 26 - How Good is Your Memory?
02:26
Idea 27 - I Promise
02:02
Idea 28 - Keep in Touch
02:05
Idea 29 - Which Personality Type?
02:47
Idea 30 - Where to Invest
04:16
+ Wrap Up
2 lectures 04:00
Congratulations
02:22
How To Get Your Certificate
01:38