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Keep shoppingCustomer Service Master Class
88 students
Customer Service Master Class
Build a community of raving fans.
Created byThe Main Street Entrepreneur
Last updated 4/2019
English
What you'll learn
- The four levels of customer service.
- How to manage and exceed customer expectation.
- How to provide value to your customers.
- The importance of listening.
- The concept of customers as friends.
- How to continue to give great service in larger companies.
Explore related topics
Course content
6 sections • 11 lectures • 43m total length
Requirements
- A willingness to impress your customers!
Description
Customer service is the new battle ground for business. Customers can go almost anywhere for a product or service these days but when they receive service beyond their furthest expectations they rave about it, tell all their friends, come back again and again. In this course we teach you how to do just that with examples and advice from real-world entrepreneurs and business builders from all over America.
Who this course is for:
- Anyone involved with the interaction of customers.
- Employees, Managers, Executives and entrepreneurs of all kinds.