Customer Service: Keep 'em coming back!
4.4 (1,173 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
3,673 students enrolled

Customer Service: Keep 'em coming back!

How to give the best customer service in your industry and keep those customers raving about your business.
4.4 (1,173 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
3,673 students enrolled
Last updated 7/2015
English
English [Auto]
Current price: $31.99 Original price: $49.99 Discount: 36% off
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This course includes
  • 34 mins on-demand video
  • 5 articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Make your customers happy!
  • Create customers who spread word about your business
  • Exceed customer expectations
Requirements
  • Open a new text document or grab a pen and paper and get ready to learn!
Description

Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically.

This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.

Who this course is for:
  • Anyone who has any interaction with customers in any business should take this course!
Course content
Expand all 12 lectures 39:39
+ Customer Service Systems
6 lectures 18:39
The Service is in the System
02:18
Customer Service Systems
09:31
Shasta Leatherworks - Prineville, Oregon
04:14
Mike Domeyer - Shasta Leatherwors Lifetime Guarantee.
01:28
Exercise 2
00:24
A Final Thought
00:43

If you can answer "true" to the following questions you have a grasp on what it means to give phenomenal service and keep your customers happy. If not, don't worry, you just have a little more work to do. Go back and review the materials again.

Customer Service Questions for Thought
11 questions