Udemy
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
Development
Web Development Data Science Mobile Development Programming Languages Game Development Database Design & Development Software Testing Software Engineering Development Tools No-Code Development
Business
Entrepreneurship Communications Management Sales Business Strategy Operations Project Management Business Law Business Analytics & Intelligence Human Resources Industry E-Commerce Media Real Estate Other Business
Finance & Accounting
Accounting & Bookkeeping Compliance Cryptocurrency & Blockchain Economics Finance Finance Cert & Exam Prep Financial Modeling & Analysis Investing & Trading Money Management Tools Taxes Other Finance & Accounting
IT & Software
IT Certification Network & Security Hardware Operating Systems Other IT & Software
Office Productivity
Microsoft Apple Google SAP Oracle Other Office Productivity
Personal Development
Personal Transformation Personal Productivity Leadership Career Development Parenting & Relationships Happiness Esoteric Practices Religion & Spirituality Personal Brand Building Creativity Influence Self Esteem & Confidence Stress Management Memory & Study Skills Motivation Other Personal Development
Design
Web Design Graphic Design & Illustration Design Tools User Experience Design Game Design Design Thinking 3D & Animation Fashion Design Architectural Design Interior Design Other Design
Marketing
Digital Marketing Search Engine Optimization Social Media Marketing Branding Marketing Fundamentals Marketing Analytics & Automation Public Relations Advertising Video & Mobile Marketing Content Marketing Growth Hacking Affiliate Marketing Product Marketing Other Marketing
Lifestyle
Arts & Crafts Beauty & Makeup Esoteric Practices Food & Beverage Gaming Home Improvement Pet Care & Training Travel Other Lifestyle
Photography & Video
Digital Photography Photography Portrait Photography Photography Tools Commercial Photography Video Design Other Photography & Video
Health & Fitness
Fitness General Health Sports Nutrition Yoga Mental Health Dieting Self Defense Safety & First Aid Dance Meditation Other Health & Fitness
Music
Instruments Music Production Music Fundamentals Vocal Music Techniques Music Software Other Music
Teaching & Academics
Engineering Humanities Math Science Online Education Social Science Language Teacher Training Test Prep Other Teaching & Academics
AWS Certification Microsoft Certification AWS Certified Solutions Architect - Associate AWS Certified Cloud Practitioner CompTIA A+ Cisco CCNA Amazon AWS CompTIA Security+ Microsoft AZ-900
Graphic Design Photoshop Adobe Illustrator Drawing Digital Painting InDesign Character Design Canva Figure Drawing
Life Coach Training Neuro-Linguistic Programming Personal Development Mindfulness Personal Transformation Life Purpose Meditation CBT Emotional Intelligence
Web Development JavaScript React CSS Angular PHP Node.Js WordPress Vue JS
Google Flutter Android Development iOS Development React Native Swift Dart Programming Language Mobile Development Kotlin SwiftUI
Digital Marketing Google Ads (Adwords) Social Media Marketing Google Ads (AdWords) Certification Marketing Strategy Internet Marketing YouTube Marketing Email Marketing Retargeting
Microsoft Power BI SQL Tableau Business Analysis Data Modeling Business Intelligence MySQL Data Analysis Blockchain
Business Fundamentals Entrepreneurship Fundamentals Business Strategy Business Plan Startup Online Business Freelancing Blogging Home Business
Unity Game Development Fundamentals Unreal Engine C# 3D Game Development C++ 2D Game Development Unreal Engine Blueprints Blender
30-Day Money-Back Guarantee
Business Operations Customer Service

Customer Service Fundamentals

An introduction to customer service and its importance in any business.
Rating: 4.3 out of 54.3 (145 ratings)
9,621 students
Created by Starweaver Team, Paul Siegel
Last updated 3/2014
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • To appreciate the true value of positive customer service at every level of an industry
  • To understand the rules of great customer servicess
  • To deliver outstanding customer service
  • To manage and deal with both positive and negative feedback experiences
  • To evaluate yourself and your business to determine the key wins required to deliver the customer service possible

Requirements

  • Knowledge of the English language.

Description

There is no such thing as a job today that isn't service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business.

This course covers the following topics:

1. Customer Service Overview
2. What is Customer Service?
3. Why is it More Important Than Ever?
4. How it Applies to Every Business
5. Five Service Levels of Companies
6. Key Factors
7. Rules of Great Service
8. Getting to High Service Levels
9. Evaluate Yourself/Evaluate Your Company
10. Powering a Great Service Culture
11. Case Study: Starbucks
12. Personal Primers
13. Steps to Great Customer Service
14. A Deeper Look at Managing Negative Customer Service Engagements
15. The Review/Take-aways

Who this course is for:

  • All levels of participants are encouraged to take this course.

Course content

3 sections • 18 lectures • 2h 45m total length

  • Preview07:49
  • Relationship between Sales and Service
    08:41
  • Why Customer Service is so Important
    10:37
  • Five Levels of Business Customer Service Part 1
    09:37
  • Five Levels of Business Customer Service Part 2
    06:22
  • Five Levels of Business Customer Service Part 3
    10:31

  • Preview09:46
  • Customer Loyalty
    08:29
  • Rules to Great Service
    15:31
  • Key Characteristics of Delivery
    08:29
  • Evaluating Yourself and Your Company
    09:30
  • Evaluating Your Service Attitude
    10:04
  • Powering a Service Culture
    11:39
  • Personal Primers
    07:34
  • Steps to Great Customer Service
    06:42

  • Preview05:28
  • Principles for Managing Negative Relationships
    11:29
  • Steps to Resolving Negative Situations/Review
    07:06

Instructors

Starweaver Team
Learning | Doing | Connecting®
Starweaver Team
  • 4.4 Instructor Rating
  • 10,498 Reviews
  • 103,197 Students
  • 21 Courses

We are on a mission to transform technologists into world-class experts, and business people into tech-savvy leaders.

It's that simple!

We are a technology and media company that delivers a completely new, immersive, addictive and connected education experience online for technology and business pros.

We help you develop habits and skills that kick your talent into a star-level of performance!

We deliver superlative, hands-on and practical professional development and education focused on several key domains:

1. Data Science, including big data, machine learning, data visualization, data analytics...

2. Cloud Computing, including Amazon Web Services, Microsoft Azure, Google Cloud Platform / Firebase, IoT, Platform as a Service, Infrastructure as a Services, Software as a Service...

3. Full Stack, including from front end (customer or user-facing) to the back end (the "behind-the-scenes" technology such as databases and internal architecture) including http, CSS, JavaScript, MongoDB, NodeJS, Angular, React...

4. Agility & Stability, including a broad group of frameworks and techniques involving Agile, Scrum, Kanban, TOGAF, ITIL, cybersecurity...

5. Business domains, including a strong emphasis on banking, finance, securities, and insurance (e.g., derivatives, credit risk management, corporate finance, financial modelling...)...

Our business is designed to boost your knowledge and skills so that you can apply what you gain immediately in your job, or that next great job you are looking to start. We address, largely, more advanced, or complex subjects and convert those into rational, understandable, and usable information you can employ right away. If you want to take a great leap forward in your career, we are here to make that happen.

Our instructors are seasoned practitioners who have worked in the fields their cover and relate the subjects covered to real work situations you will encounter in your job. So, the concepts are real, the coverage is at the right level of depth, and the material is straightforward.

Who trusts us with their training requirements? The world's preeminent companies, organizations, and agencies. Specifically? Check out our website and you will see that these are the best of the best.

Paul Siegel
Passionate entrepreneur and educator
Paul Siegel
  • 4.4 Instructor Rating
  • 10,516 Reviews
  • 103,094 Students
  • 21 Courses

THE ENTREPRENEURIAL SPIRIT

Since I was 15 I have been involved in starting, building, expanding or growing entrepreneurial ventures. Some ventures began in my backyard; others in someone's basement or apartment; and still others within a huge national or global enterprise. In all cases, what has driven me is taking an idea (or problem) and helping spawn that into a reality. 

Whether the venture created is in business, science, the arts, education, or any other humane field of endeavor, invention and discovery drives me. I am also very committed to contribute to my family, friends, colleagues, community and world. 

I have been in so many different ventures in my life that my mother wondered out loud when I was 'going to get a job.' But my job has always been creating jobs. That is the work of an entrepreneur. In the early 1990s, I began my career in technology investment banking, advising software and hardware companies on business and financing strategies, and raising funds for those businesses. At that same time, I took a strong interest in publishing. As we all know, both information publishing companies and technology companies in the 1990s saw their World crash together head on.  Each learned they could not survive or thrive if they were not strong in their command of both technology and information.

Not every venture I have been involved in succeeded.  Anyone who tell you have have a perfect busienss track record is simply lying.  But the failures inform how you do the next one better ..., assuming you are willing to learn and grow by the mistakes you make.

~~~~~

ENTRY INTO THE BUSINESS OF EDUCATION

In 2002, I landed in the education arena when we rescued and then resuscitated a globally well-regarded live, in person training and publishing company that had jumped into e-learning in the late 1990s, way before anyone even knew how that might work online.  I ran that business for about 16 years and travelled the World to manage training initiatives for many of the largest global financial institutions, and many 100s of 1000s of individual students (over 10x the number of students I now have on Udemy).

~~~~~

THE BACKDROP | A PASSION FOR LEARNING | PERSISTENCE

As a child, I struggled to read and felt a great deal of embarrassment and frustration because of that. But, I refused to let that prevent me from learning.  I kept many hundreds of English language words with definitions and their usages on file cards, and daily reviewed and read their meanings and usage.  I felt embarrassed, humbled and (rather) angry that I had difficulty learning.  But, I PERSISTED AND WOULD NOT GIVE UP.

By high school was enrolled in many advanced placement classes, and then was fortunate to end up at an Ivy League school (the University of Pennsylvania) where I majored in Economics, and had dual minors in Mathematics and English.  I also participated in courses in the UPenn's venerated Benjamin Franklin Scholars program, which was intended to be limited to the most intellectually gifted kids at school (which I was certainly not). So, how did I get to take courses in this program? I demonstrated that I wanted to learn everything and would not compromise on the normal boundaries. I also showed up and would not take no for an answer.  I SIMPLY PERSISTED AND WOULD NOT GIVE UP.

~~~~~

MY TAKEAWAY AND ADVICE FOR YOU

If you want to build your dreams, you can but you must persist.  You must set your eye on an ambition and never give up. You must learn to pivot and change as circumstances change, of course, and you must always learn and learn to learn.

My mission is to help you learn and to help you achieve your dreams.  Feel free to reach out to me on LinkedIn if I can support your ambitions in any way.

Stay healthy. Stay happy. Keep growing. Always be learning.

~ Paul

  • Udemy for Business
  • Teach on Udemy
  • Get the app
  • About us
  • Contact us
  • Careers
  • Blog
  • Help and Support
  • Affiliate
  • Impressum Kontakt
  • Terms
  • Privacy policy
  • Cookie settings
  • Sitemap
  • Featured courses
Udemy
© 2021 Udemy, Inc.