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Customer Service Fundamentals.
Rating: 4.4 out of 5(154 ratings)
8,011 students

Customer Service Fundamentals.

Learn the Fundamentals of Excellent Customer Service and Long Term Customers.
Created byeGukulhub Learning
Last updated 4/2022
English
English [Auto],

What you'll learn

  • Strategies That will Ensure High Quality Customer Service.
  • Understanding the Customer Mindset to Understand Customer Needs.
  • Essential Skills Needed for World Class Customer Service.
  • Strategies to Handle Different Customer Interactions to WOW Your Customers.

Explore related topics

Course content

1 section • 8 lectures • 37m total length

  • Introduction2:04

    Develop essential customer service skills to engage customers, resolve issues, and deliver a value experience. Implement policies and steps for empathetic, solution-focused interactions that boost satisfaction, retention, and profitability.

  • What is Customer Service?3:32

    Define customer service as the ability to consistently exceed customer wants, needs, and expectations. Foster loyalty, higher spend, repeat business, and positive word of mouth that boost profitability.

  • Types of Customers3:01

    Differentiate internal and external customers to align service goals, empower staff, and boost morale by treating employees as internal customers and protecting the value delivered to external buyers.

  • The Customer Mindset7:17

    Understand the customer mindset to deliver personalized, memorable service that resolves on first contact, demonstrates value and a compelling value proposition, builds trust, and drives loyalty through consistent, timely support.

  • Essential Customer Service Skills - Part 16:34

    Transform mediocre service into great experiences by developing essential customer service skills. Cultivate calm under pressure, active listening, a positive attitude, and solution-focused communication to wow customers.

  • Essential Customer Service Skills - Part 24:01

    Develop empathy to improve customer experience and resolve complaints through a collaborative, customer-focused approach. Strengthen product knowledge and time management to provide accurate answers, prioritize requests, and ensure timely follow-ups.

  • Essential Customer Service Skills - Part 34:42

    Develop problem solving skills by understanding the customer issue, identifying the problem, generating and selecting solutions, and implementing them while keeping the customer informed and satisfied.

  • Customer Handling6:48

    Learn to handle customers through active listening, empathy, and clear problem-solving steps; practice apologizing, offering solutions, and follow-up to reinforce customer service as the backbone of your business.

Requirements

  • An Open Mind.
  • Lot of Enthusiasm to Learn.

Description

For every business organization, the goods and services provided are meant for a target audience; they are referred to as the customers. Advertising, marketing, and pitching, among others, would bring you customers and create awareness for your brand but what would keep these patrons is the customer service.

Customer service consists of those policies, plans, and activities that govern how your organization interacts with your customers. Customer service is how your company interacts with its customers, both in daily transactions and also as a problem-solving solution when issues arise. It has a direct and meaningful impact on your company’s profitability as your customer service team serves as the front-line response to your customer’s needs and is crucial for long-term customer retention.

In this fast-paced course, You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service.

We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist by Understanding the Importance of

  • Customer Mindset and Buying Cycle.   

  • Appropriate empathetic behavior such as curiosity, Patience, Time Management, and Willingness to help.   

  • Problem-solving to research an issue and help determine an appropriate resolution. 

  • Being able to end the conversation with confirmed satisfaction

  • Understand the Steps in Handling a Typical Customer Interaction Scenario to leave your customer with a WOW Experience.


So What Are You Waiting for?


Invest in your future. Enroll today, improve your customer service, and see your business grow.

Who this course is for:

  • Everyone in the Customer Service Industry who want to Impart World Class Customer Service.
  • Students who are beginning their customer service journey and want to learn foundational best practices.

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