Customer Service & Team Building Training Course

Obeng De Lawrence [PHD] is a Medical Scientist, Lecturer by profession, and Educationalist in the UK.

He started International Teachers College [ITC] –London - and has published books including Gold Minds, and How to become an International Teacher- In Demand

PERSONAL PROFILE

Ø PHD with Distinction [SSBR]. Cambridge University Academic - An innovative Lecturer in Mathematics and the Medical Sciences. A self-motivate, conscientious individual who shows commitment and determination in whatever I do.

Ø I have an excellent track record for maintaining a high standard of management portfolios as consultant educationists, through cautious approach to due diligence and rigorous application of knowledge, technical and fundamental analysis.

Ø I am a good communicator with high level of IT skills both practical and theoretical knowledge and would like to bring these performance enhancement skills into this field of work.

EDUCATIONAL QUALIFICATIONS

2024-2025  SSBR - PHD with Distinction Education Management

2022-07 KYC and AML Compliance Certificate – Level 4

2019 Business Intelligent Analyst – Level 4

2007-2010 Institute of Learning -CPD[Mil] – 21936087 SQA – INTERNAL VERIFIER [IV] Assessor –A1, OCR

2004-2005 University of Cambridge Certificate of Enquiry in (Special & Inclusive Education)

1994-1996 Kings College, University of London

MSc Biomedical Research (Physiology, Biology, Statistics, Pharmacology).

1993-1994 United Medical & Dental Schools, Kings College (U of L)

BSc (Hons) Medical Physiology. (Physiology, Biology, Statistics).

1986-1989 *University of East London (Concurrent with Cert Ed/U of G)

BSc (Hons) (Physics, Mathematics, Electronic Engineering)

1986-1988 **University of Greenwich – Cert Ed (Concurrent with Bachelors Program UEL) Certificate of Education (Adult and Further Education)

05 – 2003 Florida Teacher Certification – Mathematics Teaching

1999-2000 Connectivity/Scheidegger Training

Association of Computer Professionals (ACP) – Initial Award

Microsoft Certified Professional-MCP

Web Page Design – Dreamweaver (Intermediate level)

EMPLOYMENT HISTORY – AND PROFESSIONAL MEMBERSHIPS

2005 Business Development Associate – Pipe Europe: Developing and managing Sales Pipeline, B2B and B2C collaboration and sales

2022 to Date Market Research Principal Interviewer – Ffind Europe: Conducting B2B and B2C Research and Surveys for the purpose on market research.

2003- Date [ITC] -London and London Training College – Waterloo. Lecturer, Internal Verifier – PTLLS, CTLLS, DTLLS, BASIC SKILLS, Health and Social Care. This is an on-going task as I represent these centers as Assessor, Internal Verifier and Director/Curriculum Manager.

Position Director/Senior Consultant and Training Manager – Train to Gain

Lecturer and Course Director – Mathematics, Functional Skills Numeracy, Literacy, ICT and Lifelong Learning

Duties Teaching, Internal Processes and Quality Assurance, Partnership Manager

Sept 2009 Teacher and Curriculum Manager in Mathematics – Oasis Academy

- December 2009 One term contract helping out with curriculum development

1999-2003 Rokeby School London E15 (age range 11-16)

Position 4 Act. Deputy Head of Mathematics (2001-2002)

Duties Curriculum subject leader and teacher of Mathematics with responsibility of mentoring newly qualified teachers.

Delivery of curriculum subject - lesson planning, teaching, assessments, grading of students work, reports on student progress.

*Formerly called Polytechnic of East London

**Formerly called Thames Polytechnic

Position 3 Coordinator of Numeracy (2000-2001) Rokeby School

Duties Curriculum subject leader and teacher of Mathematics with responsibility of coordinating Numeracy and ICT.

Delivery of curriculum subject, running catch-up programs and after-school club.

Position 2 Teacher of Mathematics (1999-2003) Rokeby School

Duties Delivery of curriculum subject

Lesson planning, teaching, assessments, grading of students work, reports on student progress.

EDUCATION/EMPLOYMENT HISTORY – NON -TEACHING

1984-1986 W Saunders LTD, London E10

Position Process Analyst

Duties This was an electroplating company where the duties were;

· Ensuring that the chemical composition of the plating components was within acceptable limits.

· Supervising six staff members within my department.

My Business Analyst Areas of Expertise include:

Data and Data Science Theory/Statistics and Excel/Database theory/SQL/Tableau/ SQL + Tableau

Here are some more details of what I have covered with The Business Intelligence Analyst Program

· Introduction to Data and Data Science – Make sense of terms like business intelligence, traditional and big data, traditional statistical methods, machine learning, predictive analytics, supervised learning, unsupervised learning, reinforcement learning, and many more;

· Statistics and Excel – Understand statistical testing and build a solid foundation. Modern software packages and programming languages are automating most of these activities, but this part of the course gives you something more valuable – critical thinking abilities;

· Database theory – The underlying database theory - why databases are created and how they can help us manage data

· SQL - Work with SQL- This allows the Business Analyst to be independent and dig deeper into the data to obtain the answers to questions that might improve the way your company does its business

· Tableau – one of the most powerful and intuitive data visualization tools available out there. Almost all large companies use such tools to enhance their BI capabilities. Tableau is the #1 best-in-class solution that helps you create powerful charts and dashboards

· Learning a programming language is meaningless without putting it to use. Integrating SQL and Tableau, and perform several real-life Business Intelligence tasks.

SPECIAL ACHIEVEMENTS

Ø Passed the NATIONAL THRESHOLD FOR EXCELLENCE (03 2001).

Ø Establishment of Adaptation Programs for International Teachers in the United Kingdom

Ø Prestigious Thames Gateway International Business Award – 2007

Ø Matrix Award - 2007

Ø Educational Research and Publication – Gold Minds -2009

Ø Successfully coordinating ICT and G&T programs within my department

Ø An international speaker, educationist and instructor with three publications to my credit.

Publications

Business and Educational Publications:

GOLD MINDS By Obeng De Lawrence

In this book I have made an attempt to uncover the secret behind Great Britain's ability to turn their land filled with coal to a land full of gold. Most of the discussion is centred on key factors and systems of education as well as the kind of people that might have contributed to this success, In doing so questions are asked as to why the success and wealth of Great Britain is not having the desired impact throughout the empire. For this reason I have tried to explore with the reader what can be done for the rest off the world to benefits from British or Western education.

Mastering AI-Powered Automation: Unlocking efficiency in your Business and Everyday life

This book is organized to provide a clear and logical development from knowledge of the fundamentals of artificial intelligence and automation to applying these principles in situations that occur in the real world. To provide a strong basis for readers who may be unfamiliar with these notions, we examine the most important technologies and the historical context in which they have existed. Following this, we will move on to the more practical aspects of implementation, providing insights into how artificial intelligence might improve the operations of businesses as well as personal efficiency. In addition, we look into the future and anticipate future trends, considering how new developments may influence the subsequent wave of AI-powered products.

ChatGPT for Newbies

ChatGPT for Newbies and Experts is your essential guide to mastering the powerful capabilities of ChatGPT. Whether you're a beginner looking to understand the basics or an expert seeking advanced techniques, this comprehensive book covers it all. Explore the fundamentals of AI and machine learning, discover practical applications, and learn how to integrate ChatGPT into various systems. Packed with tutorials, real-world examples, and best practices, this book will empower you to: Leverage ChatGPT for business. Enhance education with AI, Innovate in creative industries, Utilize ChatGPT for personal use, Unlock the full potential of ChatGPT and transform the way you interact with AI.

Becoming an International Teacher in Demand
How to Become an International Teacher - In Demand: [For teachers, aspiring-teachers and those seeking career change or progression]

Obeng De Lawrence (author)

Courses By Obeng De Lawrence

1. Python Programming for Beginners: our Step-by-Step Guide to Programming Success

2. Customer Service Training Course : Team Building Training: Customer Experience Management: Customer Relationship

3. Pathways towards national and international success in teaching as a career. This Course in intended to assist Teachers