Customer Service & Team Building Training Course
What you'll learn
- Significant knowledge and understanding of team building and custumer success through excellent customer service
- -Fulfilling personal and organisational needs, - the importance of how you do things, - customers buy experience, -How to get repeat business, - identifying and dealing the silent complainer, -How to become the company ambassador The will know - What’s different about good service? - How to put customers first, - what you need, quality, attention to detail, delivering great service, taking responsibility, - remembering good and bad service - Effective customer communications
Requirements
- None. The course is aimed at people with no knowledge of team building, very little or significant knowledge of Customer Service
Description
Customer Service Excellence : Team Building Ideas : Customer Service Training For Excellence
Everybody in every organisation:
•Helps customers directly or
•Helps colleagues who serve the paying customer
Your personal benefits of delivering good customer service: This course is put together with the hope that the following are achieved:
•You’ll get more satisfaction at work
•
•Others will be friendly towards you
•
•You’ll have less re-work if you get it right first time
•
•You’ll waste less time fire-fighting problems
•
•You’ll have more control of your time and workload
#customerservice #teambuilding #training #customerservicecourse
Who this course is for:
- All employees involved in custome service in the corporate, retail, private, and public sector as well as those in search of work.
Instructor
Obeng De Lawrence is a Medical Scientist, Lecturer by profession, and Educationalist in the UK.
He started International Teachers College [ITC] –London - and has published books including Gold Minds, and How to become an International Teacher- In Demand
PERSONAL PROFILE
Ø Cambridge University Academic - An innovative Teacher/Lecturer in Mathematics and the Medical Sciences. A self-motivate, conscientious individual who shows commitment and determination in whatever I do.
Ø Just delivered 100 percent A* -B 13+ success as Maths Leader/Teacher at my Prep school in London including 4 scholarships to Westminster Boys…
Ø I have extensive experience of Teaching/Tutoring in Mathematics and the Sciences from KS1-KS5 including 7+, 11+, 13+, Scholarship Exams, GCSE and A-Levels
Ø I have an excellent track record for maintaining a high standard of management portfolios as consultant educationists, through cautious approach to due diligence and rigorous application of knowledge, technical and fundamental analysis.
Ø I am a good communicator with high level of IT skills both practical and theoretical knowledge and would like to bring these performance enhancement skills into this field of work.
EDUCATIONAL QUALIFICATIONS
2007-2010 Institute of Learning -CPD
[MIfL] – 21936087 SQA – INTERNAL VERIFIER [IV]
Assessor –A1, OCR
2004-2005 University of Cambridge Certificate of Enquiry in (Special & Inclusive Education)
1994-1996 Kings College, University of London
MSc Biomedical Research (Physiology, Biology, Statistics, Pharmacology).
1993-1994 United Medical & Dental Schools, Kings College (U of L)
BSc (Hons) Medical Physiology. (Physiology, Biology, Statistics).
1986-1989 *University of East London (Concurrent with Cert Ed at U of G)
BSc (Hons) (Physics, Mathematics, Electronic Engineering)
1986-1988 **University Of Greenwich – Cert Ed (Concurrent with Bachelors Programme UEL) Certificate of Education (Adult and Further Education)
OTHERS /…..
05 – 2003 Florida Teacher Certification – Mathematics Teaching
1999-2000 Connectivity/Scheidegger Training
Association of Computer Professionals (ACP) – Initial Award
Microsoft Certified Professional-MCP
Web Page Design – Dreamweaver (Intermediate level)
EMPLOYMENT HISTORY – AND PROFESSIONAL MEMBERSHIPS
08/2018 ITutors – English Teaching Consultant
09/2017 – Woodside High School - London
Date Teacher of Mathematics Also Part Time Teacher of
ISEB Maths, English, and Non-Verbal Reasoning
04/17- 08/17 North Bridge House Prep School – Camden Town – London
Teacher of Mathematics with the responsibility of preparing pupils for their ISEB 11+, 13+. And Scholarship Examinations
01/17/-03/17 Ormiston Rivers Academy {Essex] as Teacher of Mathematics and Science
09/16 -12/16 Bromley College as Lecturer of mathematics and Functional Skills
September Marathon Science School of Excellence – London
2013-Aug ‘16 Teacher of GCSE Mathematics and Science up to GCSE [AQA –Science]
September ‘15 Fleet Tutors KS3/KS4 Tutoring and Intervention – Mathematics
To Date: Assisting learners to make accelerated progress in their learning and towards examinations
March 2013 King John’s School – Bentfleet Essex,
To July 2013 Teacher of GCSE Mathematics and Humanities
Sept 2011 Cumberland School. London
To Aug 2012 Teacher of Mathematics and Statistics [the current curriculum includes
Embedded Functional Skills [E3-L2 for Key Staged 3 and 4]
June 2011 Cecil Jones College – Southend-On-Sea: Teacher of Mathematics
March 2011 Examiner – Functional Skills [Maths],
City and Guilds Examination Board
2003- Sept 09
& 2010 International Teachers College [ITC] -London and London Training College – Waterloo. Lecturer, Internal Verifier – PTLLS, CTLLS, DTLLS, BASIC SKILLS, Health and Social Care. This is an on-going task as I represent these centers as Assessor, Internal Verifier and Curriculum Manager.
Position Director/Senior Consultant and Training Manager – Train to Gain
Lecturer and Course Director – Mathematics, Functional Skills Numeracy, Literacy, ICT and Lifelong Learning
Duties Teaching, Internal Processes and Quality Assurance, Partnership Manager
Sept 2009 Teacher and Curriculum Manager in Mathematics – Oasis Academy
- December 2009 One term contract helping out with curriculum development
1999-2003 Rokeby School London E15 (age range 11-16)
Position 4 Act. Deputy Head of Mathematics (2001-2002)
Duties Curriculum subject leader and teacher of Mathematics with responsibility of mentoring newly qualified teachers.
Delivery of curriculum subject - lesson planning, teaching, assessments, grading of students work, reports on student progress.
*Formerly called Polytechnic of East London
**Formerly called Thames Polytechnic
Position 3 Coordinator of Numeracy (2000-2001) Rokeby School
Duties Curriculum subject leader and teacher of Mathematics with responsibility of coordinating Numeracy and ICT.
Delivery of curriculum subject, running catch-up programs and after-school club.
Position 2 Teacher of Mathematics (1999-2003) Rokeby School
Duties Delivery of curriculum subject
Lesson planning, teaching, assessments, grading of students work, reports on student progress.
Position 1 Teacher of Science (1998-1999) Rokeby School
Duties Delivery of curriculum subject with attendant responsibilities the same as above plus an additional responsibility of setting up and supervising laboratory work.
1997-1998 St Aloysius College, London N6 (Age range 11-18)
Position Teacher of Science
Duties Delivery of curriculum subject, with attendant responsibilities the same as above.
1990-1994 Langdon Park School, London E14 (Age range 11-16)
Position Teacher of Science
Duties Delivery of curriculum subject with attendant responsibilities the same as above
1989-1990 Newham College of Further Education, London E6 (Age range 16+)
Position Lecturer
Duties Lecturing in Science for Sixth Form and mature students with attendance responsibilities same as above, as well as assisting students to select work placements, preparing them for work and monitoring them while on placement.
EMPLOYMENT HISTORY – NON TEACHING
1984-1986 W Saunders LTD, London E10
Position Process Analyst
Duties This was an electroplating company where the duties were;
· Ensuring that the chemical composition of the plating components was within acceptable limits.
· Supervising six staff members within my department.
SPECIAL ACHIEVEMENTS
Ø Passed the NATIONAL THRESHOLD FOR EXCELLENCE (03 2001).
Ø Prestigious Thames Gateway International Business Award – 2007
Ø Matrix Award - 2007
Ø Educational Research and Publication – Gold Minds -2009
Ø Successfully coordinating ICT and G&T programmes within my department
Ø An international speaker, educationist and instructor with three publications to my credit.