Customer Service Excellence
What you'll learn
- The fundamentals to customer success
- How to build strong, long-lasting customer relationships
- Excellent communication skills
- How to manage customer conflict
- Building a better rapport with customers
- Serving customers using social media platforms
- There are no pre-requisites to this course
Do you have what it takes to deliver excellent customer service?
Working in a customer-facing environment can be a challenge without the right skills. This course is aimed at anyone working in a customer facing-role who is committed to delivering an excellent service, building long-lasting relationships and ultimately offering an outstanding experience to their customers.
Customer expectations have evolved massively in the last decade; demands for quicker response times, enhanced customer support and increased channels of communication can cause frustrations on both sides of the fence if you’re not prepared. That said, the fundamentals of good customer service never change - be convenient, competent and consistent. This course will cover the skills and qualities needed to meet each of the core fundamentals, leaving you with the ability to exceed customer expectations every time. In the digital age, competitors are becoming more futile whatever the industry; so it’s important your customer service skills stand out from the rest.
Together, we’ll be:
Exploring the various industry roles which contribute to customer success
Uncovering the perfect skills required for providing excellent customer service
Creating step-by-step plans in how to problem-solve
Building vocabulary to continuously deliver a positive experience
Discovering how to deal with challenging behaviour
Evaluating customer feedback
Unearthing the key to serving customers through social media
Understanding methods to create long-lasting customer relationships
Advocating for ethical customer service
What’s in it for you?
Personal career growth
Guaranteed customer loyalty
Better business relationships
By the end of this course, you’ll be confident in becoming customer-focussed, and keen to succeed in building customer loyalty. Join me, and let’s discover the secrets to delivering excellence in customer service together.
Who this course is for:
- Anyone working in a customer-facing environment
- Established customer service managers and team leaders
- Entrepreneurs looking for ways to improve business start-ups
- Those wanting to progress into the world of customer service
- Business owners looking for content to motivate in the workplace
- Those working in a commercial support role
- Sales advisors
- Product managers
- Marketing managers
- Account managers
- Customer support agents
Hello, I'm Jade and I create online courses to help you build confidence in business and improve your English language.
I am a native English and have spent 10 years working with various non-native speakers, so I know the pitfalls in pronunciation! My experience has helped me to develop a series of courses full of hints and tips to help making learning English a fun and productive process.
I have also spent the last decade building my own business, and now offer my own independent business coaching for all levels. The courses I have developed focus on the key skills needed in business, whatever your position, in order to be successful. Each course is curated using my own experience and are easily digestible by focusing on the fundamentals.