Great Customer Service, Customer Experience Customer Support
What you'll learn
- Fast-track your confidence from Zero (being scared to interact with customers) to Service Hero (being confident to handle any situation)
- Learn our unique S E R V E© method - an expertly crafted approach with a proven service recipe and practical tools (5 easy steps) to engage with any customer
- Learn what makes service delivery unique. By making it a little more “tangible,” you can deliver consistent memorable moments.
- Know how to serve customers using the 5-step S E R V E© method – it will empower you with confidence for any interaction because you know WHAT to do (the step)
- Empowering you with practical tools, knowledge, and experience so that you can enjoy serving people, build your future career, and have fun while doing it.
Requirements
- Our practical S E R V E© method is suitable for all levels of experience, and it will even be helpful to new and experienced servers.
Description
If you can't be bothered with hours of theoretical customer service training but want to be confident engaging with any customer in a short time, excel in your service career, and enjoy serving others, then this course is for you.
Discover the powerful S E R V E(c) process, a proven approach equipped with practical tools for enhancing your service and everyday interactions.
Gain access to an array of ready-to-use learning materials, including engaging videos, informative handouts, and valuable tools.
Experience short, impactful lessons (just over 2 hours) designed for active learning, empowering you to excel confidently in your service role.
You can be confident knowing that this course was created by someone who knows exactly how scary and often intimidating facing a difficult customer conversation can be. I've spent +25 years serving customers and clients and was always searching for better ways to explain Customer Service because I found many courses to be 1) very theoretical, 2) only soft skills based, 3) created and presented by someone who has never faced an angry customer, or 4) simply too overwhelming with information that does not help in real life situations. I enjoyed crafting each session using experience, research, and passion; I hope you will find it helpful in your day-to-day interactions and that you enjoy the learning.
Investing in this course will empower you with the confidence to engage and serve anyone effectively. You will master the five straightforward steps of the S E R V E method, knowing exactly what actions to take in each step.
Who this course is for:
- Individuals who are responsible for engaging and serving customers i.e., customer-facing roles. From… front-line staff, waiters, bartenders, hairdressers, retail assistants, doctors, dentists, contact-center agents, etc. – anyone who seeks to enhance their service skills, build their confidence and career and improve customer satisfaction.
Instructor
- 4.9 Instructor Rating
- 112 Reviews
- 4,613 Students
- 1 Course
Hey! I am Ica – your CX Coach
My first introduction to service was in the early 2000s; I was always fascinated by “what makes customer service great,” and my career naturally steered from Marketing to Service to Customer Experience (CX). Since then, I have spent many years serving customers and clients in different roles. I was privileged to learn from many great institutions, teachers, mentors, and colleagues. However, I was (still am) overwhelmed by the amount of online information and frustrated by the lack of honest, practical information presented by people who have never faced an angry customer but purely packaged theory to train generic service concepts.
I wanted to help small businesses, start-ups, and people who do not have time to sift through content to find valuable customer experience material. I wanted to create high-impact and quality resources that would provide step-by-step practical ways to give even the least experienced server confidence in handling any customer interaction.
Why engage with me and my Delivering Memorable Moment course?
You can be confident knowing that this course was developed by someone who knows exactly how scary and often intimidating facing a difficult customer conversation can be.
I meticulously curated the lessons I've learned, lived, and researched to create “Delivering Memorable Moments” along with the S E R V E© step-by-step method. This approach will transform how you view service—from something that feels “intangible” and revolves around “soft skills” to a practical process that ensures you can deliver exceptional service. As a result, you’ll create happy and loyal customers every time because you’ll know exactly what to do and when to do it.
Moreover, the S E R V E© method has been tried, tested, and refined with over 21,000 customer-facing staff members at Sun International, whom we prepared for the 2010 FIFA World Cup in South Africa. It consistently built their confidence in record time by providing them with the knowledge they needed, access to their leaders and managers to clarify expectations, and opportunities to share experiences within the context of their work.
What’s in it for you when you sign up?
A different understanding of service & confidence to serve - My goal is to fast-track your confidence (knowledge and experience) from Zero to Service Hero so that you can engage with customers in any situation. Empowering you with a unique and practical method and tools so that you can enjoy serving people, build your future career, and have fun while doing it.