Improve Your Business English: English for Customer Service

Are you struggling to communicate effectively with customers in English?
Do you find it difficult to handle complaints, write professional emails, or build rapport with customers? In today’s competitive global marketplace, these skills are essential for delivering exceptional service and advancing your career.

This course is designed specifically for non-native English speakers who want to excel in customer-facing roles. With over 600 essential phrases, practical examples, and real-world scenarios, you’ll gain the confidence to handle any customer interaction—whether it’s over the phone, via email, or face-to-face.

What Makes This Course Unique?

• 55+ Engaging Video Lessons: Learn through dynamic, real-world content tailored for customer service professionals.

• Practical Activities: Reinforce your skills with interactive exercises, real-world dialogues, and quizzes.

• Comprehensive Coverage: Master every customer touchpoint, from phone calls to digital communication.

• Confidence in Challenging Situations: Learn how to handle complaints, inquiries, and difficult customers with ease.

Key Skills You’ll Master:

1. Telephone Communication:

   • Learn six essential tips for successful phone calls.

   • Handle technical issues, billing inquiries, and more with confidence.

2. Professional Email Writing:

   • Craft clear, concise, and empathetic emails.

   • Turn frustrated customers into loyal advocates with effective communication.

3. Complaint Resolution:

   • Discover nine strategies to turn complaints into opportunities.

   • Use scripts to defuse tension and resolve issues effectively.

4. Building Rapport:

   • Use small talk to establish trust and build relationships.

   • Excel in meetings, trade fairs, and face-to-face interactions.

5. Digital Communication:

   • Master 11 tips for flawless video conferences.

   • Connect with customers globally without leaving your desk.

Who Is This Course For?

This course is ideal for:

• Customer Service Representatives: Improve your communication and problem-solving skills.

• Call Centre Agents: Handle calls professionally and efficiently.

• Sales and Support Teams: Build stronger relationships with customers.

• Non-Native English Speakers: Overcome language barriers in customer-facing roles.

• Business English Students: Learn practical skills for real-world success.

What You’ll Gain:

• Fluency in Customer Service English: Learn over 600 essential phrases tailored for customer care.

• Confidence in Any Scenario: Handle complaints, inquiries, and challenging situations with ease.

• Professional Credentials: Earn a Certificate of Completion to showcase your skills.

• Career Growth: Stand out in customer service, sales, and support roles.

Your Success Story Starts Here:

Are you ready to stop struggling and start excelling in customer service?
Imagine impressing customers in every interaction, reducing call times, and boosting satisfaction scores. Picture yourself confidently handling complaints and turning them into glowing reviews.

This course will help you:

• Delight Customers: Go beyond expectations and create memorable experiences.

• Communicate Clearly: Avoid misunderstandings and build trust with every interaction.

• Advance Your Career: Gain the skills to stand out in a competitive global marketplace.

Why Choose This Course?

• Designed for Non-Native Speakers: Tailored specifically for learners who use English as a second language.

• Real-World Scenarios: Lessons focus on practical, everyday customer service situations.

• Interactive Learning: Fun activities and quizzes to reinforce your knowledge.

• Flexible and Self-Paced: Learn at your own pace with lifetime access to the course materials.