A Southern California native, Jenny obtained her BA in English from San Diego State University. Jenny began her call center customer service journey on the front lines in 2005. In 2012, she co-founded the service focused blog, Customer Service Life. Currently, she brings smiles and tasty exotic fruit to customers while fighting food waste over at FruitStand and Apeel. She is known for her thought leadership, speaking about customer service, customer experience and self-care for contact center agents. She was the 2019/2020 recipient of the CloudCherry CX Influencer Award and is an ICMI Top 25 Thought Leader. Outside of work, Jenny loves to hang out with her toothless rescue cats, relax at the beach, binge watch International House Hunters, drink wine with friends, cook plant-based food, sing and play guitar and hop on a plane to travel somewhere new.