Customer Service 101: All the basics you need to know
What you'll learn
- Understand the work environment when working in a customer service department
- Understand how call handling and problem solving work
- Understanding GDPR and how it’s enforced
- How to be a team player
Requirements
- There are no requirements, you can either lay back, relax, listen to the videos, take notes if you wish
- You don’t have to write down everything, you will be given the PDF of the course
- If you wish, you can debate with other students and ask questions, share your personal experiences, etc
Description
April 2024 update: This course comes with a certificate of completion that you can share on Linkedin or other social media platforms, and/or add to your resume/CV.
Are you considering a career in customer service or looking to enhance your existing customer service skills? Look no further! Welcome to "Customer Service 101: All the basics you need to know (2023)," the definitive course that equips you with all the foundational knowledge you need to excel in the dynamic field of customer service.
In today's competitive business landscape, exceptional customer service is a crucial differentiator. Whether you're just starting your journey as a customer service agent or seeking to refresh your skills, this course provides a comprehensive overview of the fundamentals that will set you on the path to success.
What You'll Learn:
- The Role of a Customer Service Agent: Gain insights into the pivotal role of a customer service agent, including their responsibilities, objectives, and impact on an organization's success.
- Effective Communication Skills: Discover the art of effective communication, including active listening, empathetic responses, and clear and concise language that ensures customer satisfaction.
- Problem-Solving Techniques: Develop the ability to identify and address customer issues swiftly and efficiently, turning challenges into opportunities for delighting customers.
- Handling Difficult Customers: Learn strategies for managing challenging customer interactions with professionalism and composure.
- Industry Best Practices: Stay up-to-date with the latest customer service trends and best practices, ensuring that you are always at the forefront of the field.
Who Should Enroll:
- Aspiring customer service professionals seeking to kickstart their career.
- Current customer service agents looking to enhance their knowledge and skills.
- Small business owners and entrepreneurs aiming to provide exceptional customer experiences.
- Anyone interested in understanding the fundamentals of customer service in today's business world.
Why Choose This Course:
- Expert Instruction: Learn from seasoned customer service professionals with years of industry experience.
- Practical Insights: Acquire practical skills and knowledge that you can apply immediately in your customer service role.
- Up-to-Date Content: Stay current with the latest trends and technologies in customer service.
- Certificate of Completion: Receive a certificate to showcase your expertise to potential employers or clients.
What are the requirements or prerequisites?
None!
You can either lay back, relax, listen to the videos, take notes if you wish.
You don’t have to write down everything, you will be given the PDF of the course.
If you wish, you can debate with other students and ask questions, share your personal experiences, etc.
Let's get ready to jump in and learn a lot of stuff!
Format of this course: Me in a little rectangle in the corner reading a full screen PDF that I wrote for the students.
Only the introduction video is animated.
Who this course is for:
- Young employees trying to change jobs
- Current customer service employees trying to get better at their job
- Students who want to see what a customer service job is about
Instructor
- 4.4 Instructor Rating
- 203 Reviews
- 11,865 Students
- 9 Courses
I'm Emilie, 29, from South Belgium.
My passion is learning and teaching others. I have the pleasure of teaching over 12.000 students across multiple platforms.
I have studied education and I am a government-certified entrepreneur since 2019.
I have been teaching online since 2017 and last year, I published two books and helped hundreds of people start their business, get unstuck, or simply help them make financial decisions.
After a dozen certificates in Artificial intelligence, LLM's and Data Science, I started teaching Prompt Engineering.
I wrote a book in 2022, and another one in 2023. I spend most of my time creating digital content for my website and playing video games.
I am currently writing my third book, "Blind Spots" with the help of ChatGPT, DALL-E and of course, professional human writers. On my free time, I try finishing my Bachelor in Writing for Video Games and I play video games.