Customer Service-Customer Romance - know your customer (KYC)
3.9 (19 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
816 students enrolled

Customer Service-Customer Romance - know your customer (KYC)

Customer Service - Build a solid customer relationship and keep them hooked to your brand forever
3.9 (19 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
816 students enrolled
Last updated 8/2018
English
English [Auto]
Current price: $20.99 Original price: $29.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 38 mins on-demand video
  • 1 article
  • 6 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • You would be able to identify the different types of customers
  • You would be better equipped to deal with customers
  • You would know and understand exactly what your customers want
  • You would be equipped with the right tools to enhance your customer relationships
Requirements
  • There are absolutely no requirements apart from a good attitude and willingness to learn and make changes when necessary
Description

The customer is no more King but the Kingmaker, that’s how important customers are in ensuring excellent customer service and customer experience. Customer are the reasons why we’re in business and they are our No.1 bosses. This customer service course aims at teaching students the importance of knowing their customers, the benefits of knowing their customers, the different types of customers and how to nurture that all important customer relationship. The effect would be an enhanced customer relationship that would increase business revenue and drastically improve the students personal input in customer service management and to improve their professional customer service  relationships.

Who this course is for:
  • Anybody who comes in contact with customers
  • Young and budding entrepreneurs who want to improve their customer relationships
  • Anyone willing to know and understand their customers
  • Anyone who is interested in building and enhancing their relationships with their customers
  • Customer service managers
  • Anyone who want to improve their customer service through effective relationship management
Course content
Expand 12 lectures 38:00
+ Introduction
12 lectures 38:00
Importance of KYC
04:18
What customers want
07:35
Customer No.1
02:00
Customer No.2
02:22
Customer No. 3
01:54
Customer No. 4
02:46
Where to get customer info
03:23
Congratulations
02:09
Bonus Lecture
00:00