How to design your Customer Journey
- For this course to be as impactful as possible you should have existing customers
The thing that I think differentiates the memorable brands from the ones we forget is everything that comes before and after the purchase.
At the end of the day the purchase, a defining milestone to be sure, is still just a singular moment in the customer’s journey.
This course is about understanding and designing your customer journey, and using systems and technology to support and enhance that experience.
Who this course is for:
- Small business owners who care about the experience they're creating for their customers
- 06:32Customer Journey Definition
- 31:31The ALU Case Study
- 06:30Journey Mapping Exercise
I’m a people person. I also like hiking, cooking, netflix and traveling.
Have we bonded yet? Reach out to me, you probably won’t regret it. Oh,
also I know lots of things about marketing, small business and
Infusionsoft. I spent several years as a consultant and trainer working for Infusionsoft, and now I run my own business helping entrepreneurs maximize the return they get from their email marketing.
If you're interested in learning then I'd love to help!