Customer Centricity

How to drive a culture of service excellence
Rating: 4.0 out of 5 (251 ratings)
1,966 students
English
English [Auto]

Customer service
How to drive a culture of service excellence
How to define customers
8 Best in Class Attitudes for Service SuperStardom
16 Customer Centric Steps for Dominating Your Marketplace

Requirements

  • Be able to read and write English
  • Have a passion or customer service excellence

Description

The Course on Customer Centricty teaches participants key ways by which institutions can positively impact all their multiple customer audiences and delight them all. It will teach participants:


  1. How to drive a culture of service excellence

  2. How to define customers

  3. 8 Best in Class Attitudes for Service SuperStardom

  4. 16 Customer Centric Steps for Dominating Your Marketplace

This course is aimed at Bachelors and Masters degree students in business, marketing, international business, as well as hospitality and Tourism. It is also an excellent course for executive coaching on how to build a customer. Driven organization

Who this course is for:

  • Bachelors or Masters degree students in Business Administration
  • Bachelors or Masters degree students in Marketing
  • Bachelors or Masters degree students in Hospitality and Tourism
  • Bachelors or Masters degree students in International Business
  • Any Executive out there who want to improve customer service delivery in their organisation

Instructor

Marketing Professor
Prof Robert Ebo Hinson
  • 4.3 Instructor Rating
  • 3,089 Reviews
  • 21,185 Students
  • 8 Courses

Professor Robert E. Hinson is a leading voice in marketing on the continent of Africa. With over seventy journal and hundreds of miscellaneous publications to his credit. Robert possesses a doctorate in marketing from the University of Ghana and a second in International Business from the Aalborg University in Denmark.

Robert holds Bachelors and MBA Degrees in Marketing from the University of Ghana as well as Post-Graduate Diploma in Marketing from the Chartered Institute of Marketing, UK. With a professional training career that began in 1998 at the Ghana Commercial Bank Training School, Robert worked as an Advertising Agency Executive from 1998 - 2003 and in that time worked on brands such as APC, Acer, Societe Generale, Canon, Daewoo, Dark and Lovely, Golden Tulip, LG, Lone Star Airways (Liberia), Lufthansa, Microsoft, Mercedes Benz, Peugeot and Symantec. 

Reobert joined the University of Ghana Business School in February 2003 as a lecturer.