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Customer Centricity
Rating: 4.6 out of 5(962 ratings)
5,729 students
Created byProf Robert Ebo Hinson
Last updated 3/2020
English

What you'll learn

  • Customer service
  • How to drive a culture of service excellence
  • How to define customers
  • 8 Best in Class Attitudes for Service SuperStardom
  • 16 Customer Centric Steps for Dominating Your Marketplace

Course content

1 section • 7 lectures • 1h 13m total length

  • Who is a Customer4:55
  • Constituents of Good Customer Services9:57
  • KEY Benefits of Delivering Excellent Customer Service4:58

    Delivering excellent customer service boosts customer delight, loyalty, and revenue while improving market position and reputation, and it enhances internal productivity through clear service standards.

  • 8 Best-in-Class Attitudes for Customer Service Superstardom6:47

    Discover eight best-in-class attitudes for customer service superstardom, from understanding cause-and-effect and diagnosing needs to moments of truth, fostering passion, respect, and value-added service.

  • 16 Customer Centric Steps to Dominating Your Marketplace - Part 111:38

    Discover 16 customer-centric steps to dominate your marketplace—part 1—and eight practical corporate actions to gain dominion, anchored in scripture on wisdom and grace for market leadership.

  • 16 Customer Centric Steps to Dominating Your Marketplace - Part 211:38
  • 16 Customer Centric Steps to Dominating Your Marketplace - Part 323:53

    Advance marketplace dominance by centering on customers, delivering wow service, and cultivating passion, focus, belief, record keeping, creativity, networking, macro thinking, and service champions.

Requirements

  • Be able to read and write English
  • Have a passion or customer service excellence

Description

The Course on Customer Centricty teaches participants key ways by which institutions can positively impact all their multiple customer audiences and delight them all. It will teach participants:


  1. How to drive a culture of service excellence

  2. How to define customers

  3. 8 Best in Class Attitudes for Service SuperStardom

  4. 16 Customer Centric Steps for Dominating Your Marketplace

This course is aimed at Bachelors and Masters degree students in business, marketing, international business, as well as hospitality and Tourism. It is also an excellent course for executive coaching on how to build a customer. Driven organization

Who this course is for:

  • Bachelors or Masters degree students in Business Administration
  • Bachelors or Masters degree students in Marketing
  • Bachelors or Masters degree students in Hospitality and Tourism
  • Bachelors or Masters degree students in International Business
  • Any Executive out there who want to improve customer service delivery in their organisation

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