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Culture | How to Manage Team Conflict
Role Play
31,817 students
Culture | How to Manage Team Conflict
Turn team conflict into better conversations and decisions, in person, on video calls and in chat
Created byLearoy Team
Last updated 10/2026
English
English [Auto],
What you'll learn
- Understand how different perceptions create conflict
- Identify the factors that turn healthy debate into unhealthy conflict
- Harness healthy conflict to make better team decisions
- Communicate clearly and calmly when tensions rise
- Prepare for and manage difficult conflict conversations
- Balance speaking and listening using advocacy and inquiry
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Course content
7 sections • 15 lectures • 34m total length
Requirements
- A keen readiness to learn and put it into practice
- Access to a computer, tablet or iPad
- Headphones or speakers to listen to videos
Description
Conflict is part of every team. Handled well, it leads to better ideas and stronger working relationships. Handled badly, it drains energy and drives good people away.
This bite-size course shows you how to manage team conflict with confidence. You'll learn how different perceptions create conflict, the factors that turn healthy debate into something damaging, and how situations escalate from disagreement to crisis.
You'll explore how we communicate under pressure and why authentic communication matters, then learn practical ways to deal with conflict, including how to balance speaking and listening through advocacy and inquiry, and how to avoid a workplace tug-of-war.
Today many disagreements start in a chat message or email where tone is easily misread, and in hybrid teams, small frustrations can simmer unnoticed. The skills in this course help you address issues early, wherever your team works.
Each lecture is short and focused, so you can learn one idea tonight and use it at work tomorrow. You'll finish by preparing for a real conflict conversation using a simple planner you can use again and again.
Who this course is for:
Team leaders and managers handling team tensions
Team members who want to resolve disagreements constructively
Anyone working in hybrid or remote teams
This course was created with the help of AI tools, including AI-generated narration.
Written by: Bren Allen & Cameron Win
Who this course is for:
- Anyone looking to boost their skills as a leader
- Anyone with an interest in driving strong business and team culture
- Anyone looking to develop their workplace into an environment where people want to be
- Anyone with leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role
- Anyone from a small, medium or large organisation