What you'll learn
- CRM Fundamentals
- History of CRM
- What is a CRM System
- What are the benefits of a CRM System
- Learn concepts of CRM Strategy and Systems
- Design Highly Resilient and Scaleable CRM Solutions
- Learn Architecture of CRM
- Become Intimately Familiar With The CRM Platform
Are you looking for Customer Relationship Management (CRM) Training?
The CRM knowledge is fast becoming the must have requirements for any Enterprise Business working with Customers in any Industry. Most of the mayor banks and financial institutions rely on CRM Systems. This course is designed to help you understand the fundamentals of CRM. Even if you have never worked with a CRM System before. No programming knowledge needed and no prior CRM experience required. With this CRM knowledge under your belt, you will be in high demand by many employers and you can command a superior salary providing better services for Sales, Marketing and Customer Relations in the Enterprise.
In this course we will start with a broad overview of the CRM platform, the history, the evolution and then deep dive into the individual elements of the CRM platform. You will explore the Organization Chart of the CRM, Customer Database, CRM Concepts, Contact Center, eCommerce, CRM Process, Artificial Intelligence, etc.
CRM solutions can help keep track of contacts within a business, to allow both sales and marketing teams to personalize communication. ... So, if a contact has moved to a new job, your sales, service, and marketing teams know about it, allowing them to maintain and rebuild these important relationships.
Who this course is for:
- Any User of Sales, Marketing, Operations, Technology
- Any student that wants to learn CRM and CRM Cloud
J.S Garcia “Juan Sebastian Garcia” is an Engineer and an Author. His Family moved to Brooklyn, NY, in 1992 where he grew up. He’s the youngest of four children. After he graduated as a Computer Forensics Investigator from the Electronic Commerce Council University in NM, he is also certified as an Avaya Certified Expert, CEH, CHFI, CCNA, ENA, Oracle DBA.
Over 20 Years of experience in IT Infrastructure Teams and management, Specialized in Telecomunications, Contact Centers, Cloud, Virtualization, Security. Motivated, adaptable, customer focused, results driven, and hard working Information Technology Professional With proven ability to work under any pressure and deliver desired outcome of high quality requirements and customer deadlines. Worked at top companies, including Harry and David, Amerigroup Corp, IDT Corp, RFA Corp, Cable and Wireless Business and many more. Strong communication and interpersonal skills demonstrated in working with colleagues and customers across the global. Implemented more that 120.000 users worldwide and 32.000 Call Center Agents in 20+ Countries from design to implementation and customer satisfaction.