Critical thinking for insurance assessors

Name: Critical thinking for insurance assessors
Rating: 4.3 (9 reviews)

Applying the stages of critical thinking to the report writing process

Created byLinda van der Westhuizen

Last updated 1/2024

English

What you'll learn

Critical thinking process
Report writing
Insurance claim assessment process
Investigation process
Bloom's Taxonomy

Course content

4 sections • 18 lectures • 1h 25m total length

Introduction1:02
Welcome to my course on critical thinking, developed for insurance assessors and applicable to all forms of insurance assessment. This is a valuable tool for the processing of information and has been adapted from Blooms Taxonomy and in this course is applied to the important skill of report writing.
We explore the stages of critical thinking and how they can be used to ensure that the evidence and facts and information collected for the assessment or investigation of insurance claims is interpreted holistically and reported on in a way that ensures all loose end are tied up and all conflicts are addressed.
There are so many examples shared throughout the course and these illustrate how to use each stage of critical thinking to maximize the information you have collected and ensure that no holes can be poked in your reasoning.
Every claims assessors is as good as their last report and this is why we focus on the report writing process and share so much information about how to optimize your time management and organization around this skill a well as how to integrate it in such a way that it can be used as your investigation log.
Overview of Blooms Taxonomy4:08
We explore the stages of critical thinking and give you a brief look at the adaptation from Bloom's Taxonomy and its origin. The stages in critical thinking include knowledge, comprehension, application, analysis, synthesis and evaluation and each step strives to take you deeper into the cognitive analysis of the claim.
The report writing process24:16
In this clip I provide an overview of the report writing process. Every report essentially contains at least three parts. The findings, the discussion and the conclusion. I introduce a method of reporting which includes the following steps. The first three are the Gathering the facts, interpreting the facts and asking questions. The asking of questions may lead to more facts being gathered and having to be interpreted and therefore it is expected that there may some looping between these steps until all conflicts and inconsistencies have been addressed or all avenues for addressing them have been exhausted. The final step in report writing is the making of a recommendation which concludes the assessment.
Critical thinking explained1:52
In this clip I briefly define critical thinking and break the definition down into relatable concepts applicable to the insurance claim assessment process.

Applying the principle of knowledge3:46
Knowledge as part of the Blooms Taxonomy refers to the process of Discovery / Observation / Listing / Locating & Naming. We apply this concept to the gathering of information at the beginning of the claims stage and identify key concepts to be addressed or at least considered when performing the assessment and writing your report.
Applying the principle of comprehension4:36
Comprehension as part of the Blooms Taxonomy refers to the process of Understanding / Translating / Summarizing / Demonstrating & Discussing. We apply this concept to the interpretation of the facts and evidence and information gathered in the early claims stage and identify key concepts to be addressed or at least considered when performing the assessment and writing your report.
Applying the principle of application4:47
Application as part of the Blooms Taxonomy refers to the process of Using & applying knowledge / Problem solving methods used / Manipulating / designing & Experimenting. We apply this concept to the in depth interpretation of the facts and evidence and information gathered in the early claims stage as well as a study of the conflicts and discrepancies that are identified as the claims process progresses. We identify key concepts to be addressed or at least considered when performing the assessment and writing your report.
Applying the principle of analysis2:40
Analysis as part of the Blooms Taxonomy refers to the process of Identifying & analyzing patterns / Organization of ideas / Recognizing trends. We apply this concept to the in depth interpretation of the facts and evidence and information gathered in the early claims stage as well as a study of the conflicts and discrepancies that arise as the claim process progresses. Missing information or inconsistencies may be identified as noted at this stage and need to be addressed. Looping back to the first few stages may be required as new information is assimilated.
Applying the principle of synthesis1:35
Synthesis as part of the Blooms Taxonomy refers to the process of Using old concepts to create new ideas / Design and invention / Inferring / Predicting / Modifying / Combining. We apply this concept to the reinterpretation of the facts and evidence and information gathered as conflicts and inconsistencies were identified and addressed.
Applying the principle of evaluation2:15
Evaluation as part of the Blooms Taxonomy refers to the process of Assessing theories / Comparison of ideas / Evaluating outcomes / Solving / Judging / Recommending / Rating. We apply this concept to the concluding of the assessment and making of a recommendation based on the steps that were taken and we identify key concepts to be addressed or at least considered when performing the assessment and writing your report.

Requirements

Interest in insurance claim assessment

Description

Do you want to be great at what you do? The one thing that can give you the edge, gain the advantage, set you apart and make you more effective in your role is to think critically!

Then I welcome you to my course on critical thinking, developed for insurance assessors and applicable to all forms of insurance assessment. This is a valuable tool for the processing of information and has been adapted from Blooms Taxonomy and in this course is applied to the important skill of report writing.

Report writing involves the steps of collecting facts, interpreting facts, asking questions about the facts and their interpretation, potentially looping back and finally reaching a conclusion.

The above steps are summarized within the report as Findings, Discussion and Conclusion (summary and recommendation).

We explore the stages of critical thinking and how they can be used to ensure that the evidence and facts and information collected for the assessment or investigation of insurance claims is interpreted holistically and reported on in a way that ensures all loose end are tied up and all conflicts are addressed.

The stages include knowledge, comprehension, application, analysis, synthesis and evaluation and each step strives to take you deeper into the cognitive analysis of the claim.

There are so many examples shared throughout the course and these illustrate how to use each stage of critical thinking to maximize the information you have collected and ensure that no holes can be poked in your reasoning.

Every claims assessors is as good as their last report and this is why we focus on the report writing process and share so much information about how to optimize your time management and organization around this skill a well as how to integrate it in such a way that it can be used as your investigation log.

Who this course is for:

Medical assessors
Insurance assessors
Loss adjustors
Investigators
Insurance adjustors

Critical thinking for insurance assessors

What you'll learn

Explore related topics

Course content

Introduction4 lectures • 31min

Applying the process of critical thinking6 lectures • 20min

The claims assessment process - Benefits that pay for admission to hospital7 lectures • 31min

Conclusion1 lecture • 3min

Requirements

Description

Who this course is for: