
Students learn credit management and invoicing, risk analysis, client records, billing requirements, and collection procedures, including payment plans, late payment interest, and the European order for payment.
Examine the critical role of credit management, invoicing, and collection in B2B relationships, highlighting payment practices, late payments, and regulatory reporting in the UK and Portugal.
Assess the risk of default for a potential client using credit reports from Dun and Bradstreet, Experian, and Equifax to determine credit suitability and monitor financial health.
Draft and stamp a contract by both parties to document agreed terms. Maintain client records and a file with billing data, invoicing details, and key documents.
Master the invoicing process by ensuring invoices meet legal and client requirements, include essential payment details, and be issued promptly to support timely collections.
Learn how to design a collection routine and select appropriate methods—phone, email, and letters—using a 30-day timeline to pursue past-due B2B invoices while maintaining credibility.
Learn to conduct phone and written collection contacts with thorough preparation, controlled conversations, and a decisive close on payment amount and settlement date, using best contact times.
Learn to manage B2B credit by handling invoice disputes, addressing common excuses, establishing realistic payment plans, and applying late payment interest.
Learn how to prepare for litigation after failed collection attempts, including issuing a final demand letter and leveraging the European order for payment procedure to recover overdue invoices.
Categorize existing clients by payment behavior to guide credit management, using four types: prompt payers, slow payers, post-dispute payers, and nonpaying cases, and apply strategies for collection and policy improvement.
Improve the management of your receivables with a more careful selection of clients and faster collections. Through this course, consisting of five modules:
The first module will show the importance of credit management and collection, as we observe the behavior of payments in some countries in Europe.
Next, we will approach the risk analysis of the potential customer in order to see if we accept him as a credit customer.
In the third module, we will see how to make an efficient and effective invoicing process.
Next, we'll see what a collection routine is and how to proceed in each of these phases, not forgetting the famous frequent excuses and disputes by the client.
Finally, we will address the pre-litigation phase and legal action.