
In this lecture you take one product you are explaining and split the people who decide on it into three readers, see what each of them silently compares your product with, and pick the sentence each one needs, so the explanation stops being a feature list.
This course is built from six disciplines: brand strategy, product leadership, experience design, funnel and persuasion, the experience after the decision, and critical thinking.
The map of the course
A dictionary for reading lectures recorded against a hiring funnel as selling your own product
Three questions to ask after every lecture
A short self-diagnostic that shows which sections to watch first
Download the Buyer Role Message Card and fill in one line after each lecture.
Who owns positioning: brand, product marketing or the marketing lead
The role profile: competencies, indicators, place in the structure
The six layers of a brand and which layer a message operates on
Brand equity economics: why a clear position multiplies sales
What a positioning audit is: internal and external, five key blocks
A four-hour audit workflow using AI assistants
Competitive analysis, and how AI models describe your product right now
Awareness, consideration, net promoter and share of search as a baseline
Mission, vision, values and purpose as the root of the claim
The positioning statement formula: for whom, and instead of what
Generating fifty alternatives and choosing between them
Turning one position into six key messages, and naming if it is needed
Verbal identity: tone of voice, brand vocabulary, do's and don'ts
Training an AI assistant to write in your voice
Visual identity as the carrier of the same message
The brand book, and keeping the language consistent across teams
Campaign anatomy: big idea, creative, channels, activation
Generating campaign concepts quickly and choosing between them
Copywriting with an AI assistant as co-author
Channel mix: organic, paid, public relations, influencers, partnerships
The metrics framework: awareness, consideration, preference, loyalty
Building a dashboard that shows the message before and after
Social listening and monitoring mentions inside AI assistants
Brand equity valuation and a ninety-day roadmap
Evolution of the role from product manager to product leader
How the role differs from technology, marketing and chief executive roles
The product leader as the voice of the customer inside the company
Balancing business, users and technology
Product vision and mission
Finding product-market fit and sustaining it
Strategic priorities and product goals
Linking product strategy to business goals
The product life cycle
Portfolio matrices and other approaches
Decisions to invest, maintain or retire
Balancing core, adjacent and innovation bets
Methods for researching the market and customer needs
Jobs to be done and design thinking
Customer journey mapping
Tools for validating hypotheses before you write the message
Roles: product managers, designers, analysts, researchers
Building the product organisation with tribes and squads
Agile and lean as the operating model
A culture of experimentation and learning
The north star metric and its supporting metrics
The pirate metrics framework
Product analytics platforms
Data-driven product management
Monetisation models: freemium, subscription, transactions, licences
Growth loops and product-led growth
Unit economics and the lifetime value to acquisition cost ratio
What the price says about the position
The product as the company scales
Supporting global expansion
Managing technology and market risks
Embedding security and compliance into product processes
The product leader as a driver of digital transformation
Innovation: artificial intelligence and platform business models
Building partner ecosystems and open innovation
Where the role is heading
What experience design is and why it is critical to positioning
The business and brand consequences of a poor experience
Impact on net promoter, public reviews and response rates
A typical journey, with cases of success and failure
First contact: response, outreach, communication
The conversation stages and the objective of each one
Offers and refusals: transparency and respect
Building the journey map, and automating the first steps
Communication channels and what each one is good for
Frequency and tone of messages
Support at every stage, with information packs and answers to common questions
Examples of good and bad letters, and personalising at scale
Question design: behavioural, situational, case-based
Avoiding questions that damage the relationship
Training the people who hold the conversation
Treating the conversation as two-way, with accessibility in mind
Tracking systems and automation without losing the human touch
Chatbots and assistants
Metrics: satisfaction, net promoter, time to response
Predictive analytics for probability of drop-off, and dashboards
How company culture shows through in every interaction
Collecting and analysing feedback, then acting on it
Role-play and simulation to test the experience
Examples of successful transformations, including large-scale AI use
Auditing the system end to end
The key indicators worth watching
What a journey map shows that a funnel does not
What the funnel itself tells you, and where it stays silent
How to analyse the funnel properly
Attraction techniques: features-advantages-benefits, attention-interest-desire-action, situation-problem-implication-need
Finding the bottlenecks
Turning a funnel into a flywheel
The power of copywriting and how to write text that attracts
Text that measurably increases conversion
Writing to a passive audience that did not ask for you
The role of emotion, and why people disappear after first contact
How to build a dialogue rather than send announcements
Why feedback at every stage changes the outcome
Analysing every phase of the interaction
Building persuasion into each of those phases
A strategy when your price is the weak point
A strategy when the offer itself is hard to sell
A strategy when nobody has heard of you
Handling negativity on social media and review sites
The power of a personal brand in cold outreach
How many messages to send before giving up, and which ones
Automating the sending and the tracking
Writing in messengers, and what to do when someone says no but you need them
This course contains the use of artificial intelligence.
Read this first: 18 of the 39 lessons were recorded against a hiring funnel rather than a sales funnel. The frameworks are the same ones — features-advantages-benefits, attention-interest-desire-action, situation-problem-implication-need, journey mapping, satisfaction and effort scores, drop-off prediction — but the person being persuaded in the examples is a candidate, not a customer.
I kept them because that audience is harder. Persuading someone to change jobs costs them more than persuading them to buy, they can postpone forever, and saying no costs them nothing. Messaging that works there works on customers with room to spare.
Where positioning actually gets tested
Not on the homepage. On the third message, after someone ignored the first two. That is the moment you find out whether you have a claim worth answering or only a description of your product. Most positioning work never reaches that test, because it ends when the words are approved and the deck is filed.
What changes when you build it the other way round
You write the position as a sentence with a named alternative in it — for whom, and instead of what — and then you follow that sentence through every place a person meets you. The first email. The pricing page. The conversation. The onboarding. And you watch where it starts contradicting itself, because it will, and the contradiction is what costs you the deal rather than the wording of the headline.
Where this comes from
I have built product and positioning systems inside companies where the product was strong and the explanation was not, including Preply, Wargaming, iDeals and Alfa-Bank. Over 1.6 million people have enrolled in my courses and more than 150,000 professionals have been trained through them. I hold PHRi and SHRM-CP certifications and represent HRCI in more than ten countries.
How the course is built
You start with the claim: the audit, the positioning statement formula, turning one position into a six-message matrix, tone of voice, and the dashboard that will tell you whether the message moved anything. Then the product it describes: product-market fit, portfolio decisions, jobs to be done, journey mapping, metrics, monetisation and unit economics, because price is part of the position whether you meant it to be or not. Then the journey: touchpoints, channels, frequency, tone, the letters themselves, and analytics that predict who is about to drop off. Then the persuasion mechanics: funnel analysis, the three classic frameworks, copywriting that converts, hard cases where the price is wrong or nobody has heard of you, and reaching people who are ignoring you. Then the experience after the decision, which either confirms your claim or exposes it. And finally the tools for testing your own claims — argument structure, cognitive bias, source verification and decision models — because the market will test them whether you do or not.
What is included
Lifetime access to all 39 lessons and every future update
Active instructor support in the question and answer section
Udemy Certificate of Completion
Practical assignments run against your own product
A section with additional courses, tools and resources
Why start now
A weak position is not neutral, it is expensive: every message, every page and every conversation costs the same to produce and returns less, and you pay that difference continuously without it appearing on any line of the budget. The audit takes an afternoon. Enrol now and run it today.