
This course, The Power of Excellence, is the first in a series of six courses. Tom explains here why he created the course series in its entirety.
Welcome to The Power of Excellence! Be sure to download the Course Guidebook here so that you can follow along and take notes on your next action items.
Anxious to get started and don't want to peruse the full guidebook? This doc is a quick overview of how this course is structured.
Tom shows you how important paying close attention to executing the small things can be. You'll learn to hone your attention to these small things in every interaction, whether you're the consumer or when you're helping your clients.
Tom discusses a hiring strategy to better ensure team players. You'll learn Excellence is team members working energetically together.
Tom discusses how Excellence is all about the next moment. You'll learn that practicing Excellence right now means the long term will, to a significant extent, take care of itself.
Tom shows you the importance of Listening Excellence. You will learn THE GOOD LISTENER'S RULES.
Tom discusses The Iron Law of Execution. You'll learn the importance of talking ceaselessly about execution.
Tom shows you how to remove friction through XFX: Cross Functional Excellence. You will learn the importance of building personal relationships by going to lunch (physically OR virtually) with people in other functions.
Tom discusses the difficulties and importance of being a manager. You'll learn to value of the role as a means to help people grow and reach their full potential.
Tom talks about the benefits of Extreme Employee Engagement. You'll learn the to do the right thing for your team members and their communities .
Tom shows the importance of truly Excellent leadership. You will become desperate to help your team grow.
Tom discusses the one mission statement he really likes, from the marketing services company WPP. You'll learn to start with a focus on your people and how profit flows as a result.
Tom shows you that culture is superior to strategy when it comes to strong businesses. You will learn to focus on culture development and reinforcement opportunities to drive excellent performance.
Tom shares his Eight Rules of Organizational Culture with you. You will learn to be aware of the enormity of the culture change and maintenance opportunities you have on a moment-to-moment basis.
Tom will share the importance of concentrating on the present instead of the future. You will learn to drop "vision" from your vocabulary and focus on your “right-now-activity”.
Tom shows you the importance of soft-edge-strength over hard-edge-strength. You will learn that long-term enterprise success and vitality and Excellence are primarily determined and maintained by a commitment to the “soft stuff”.
Tom stresses the importance of soft skills by sharing characteristics of success at Google. You'll learn to value emotional intelligence and safety in team members over STEM expertise.
Tom will teach you NOTHING has to be a commodity. You'll learn commodity is a state of mind, an attitude.
Tom teaches you that Excellence can exist anywhere, anytime, on any topic. You will learn to notice Excellence everywhere and start adapting it to your world.
Tom teaches you that globally the lion’s share of Excellence come from SME/Small and Medium-size Enterprises. You will learn to carefully examine and deeply analyze the Excellence of businesses or non-business organizations in your neighborhood.
Tom will review and go into detail of THE THREE RULES: How Exceptional Companies Think. You will learn to focus on the top line, the people, the customer, and to forget the short term.
Tom shows you the importance of Joy in the workplace. You'll commit to joy or some approximation thereof into your work and workplace . . . and heart.
Tom talks about numbers, Excellence, and the absence of Excellence. You'll learn the importance of focusing on employees and customers...PEOPLE.
Tom reminds you that leadership is a helping profession if done right, well, with care, concern, passion, and compassion. You will be a value to the world. Good luck and have fun!
A final thank you and invitation to visit Tom's website.
We explore Excellence per se – what it looks like and how you can make it happen in your workplace. This is not a long-term strategic plan we're describing. Tom Peters, the business management expert and best-selling author, will give you actionable steps to take in order to achieve Excellence in the next five minutes. If we talk about “Excellence” in ballet, which we do after a memorable performance, why can’t we talk about "Excellence" in business? Excellence is conventionally seen as a long-term aspiration. Tom vehemently disagrees. As he explains, Excellence is not a destination at which you arrive on a gloriously sunny day after years of brutally hard work. Excellence sustains us and inspires us day in and day out, minute in and minute out. There is no "long-term." There is only the way we act when we step out into the corridor after a meeting, or yes, the quality of your next four-line email. Excellence is, more often than not, a tiny "extra" in providing a service that makes a huge difference in the way we (customers) feel about this or that transaction. Excellence is something you enable today that makes others feel good about their work and its purpose - and themselves. This is Course 1 in a series of six courses titled Excellence: Now More Than Ever. The series includes courses on leadership, innovation, and putting people first.