- 39 mins on-demand video
- 5 articles
- 5 downloadable resources
- Full lifetime access
- Access on mobile and TV
- Certificate of Completion
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- Recognize the difference between a situational disagreement and interpersonal conflict.
- Recognize the difference between listening for facts and listening for emotional content.
- Identify the 13 personality patterns that can disrupt productivity at work.
- Develop a set of open ended questions that can short-cut tension.
- Have been a leader or a team for at least 6 months.
This course shows you how to recognize the deeper causes of interpersonal conflict. It emphasizes skills to help you critically evaluate explosive situations and choose the appropriate strategies and tools to manage and/or resolve these conflicts. You will develop greater awareness of what pushes your buttons and how to control your reactions. You will also be able to assist your direct reports in looking at their own triggers for upset and coach them in behaving in more productive ways.
Many conflicts are situational and focus on business problems. Fortunately, by gaining agreements around a specific issue the tension is easily resolved. However, many times conflicts are based on personality disconnects and these are usually more intense and impactful over longer periods of time.
When you and your team have awareness about both types of conflicts you can evaluate the situation more quickly and make a judgment call on which tools will get the conflict resolved faster and smarter. If you can ask the right questions to find out the underlying cause of interpersonal disputes you have a much better chance of finding a long term solution.
If you would like Continuing Education Credit (e.g. CPE, CE, CPD, etc.) for this course, it is available if you take this course on the Illumeo dot com platform under course title: Conflict Resolution Tips for Executives and Their Direct Reports. Illumeo is certified to provide CPE in over two dozen different professional certifications covering finance, accounting, treasury, internal audit, HR, and more. However, in order to receive CPE credit the courses must be taken on an ‘approved-by-the-governing-body’ CPE platform, and for over two dozen corporate professional certifications, that is the Illumeo platform. Go to Illumeo dot com to learn more.
- Anyone interested in Human Resources (HR) or related fields.
- Anyone interested Leadership and Management Skills.
Review Questions: Conflict Resolution Tips for Executives and Their Direct Reports