Top Tips for Corporate Leader & Employee Conflict Resolution
What you'll learn
- Recognize the difference between a situational disagreement and interpersonal conflict.
- Recognize the difference between listening for facts and listening for emotional content.
- Identify the 13 personality patterns that can disrupt productivity at work.
- Develop a set of open ended questions that can short-cut tension.
- Have been a leader or a team for at least 6 months.
This course shows you how to recognize the deeper causes of interpersonal conflict. It emphasizes skills to help you critically evaluate explosive situations and choose the appropriate strategies and tools to manage and/or resolve these conflicts. You will develop greater awareness of what pushes your buttons and how to control your reactions. You will also be able to assist your direct reports in looking at their own triggers for upset and coach them in behaving in more productive ways.
Many conflicts are situational and focus on business problems. Fortunately, by gaining agreements around a specific issue the tension is easily resolved. However, many times conflicts are based on personality disconnects and these are usually more intense and impactful over longer periods of time.
When you and your team have awareness about both types of conflicts you can evaluate the situation more quickly and make a judgment call on which tools will get the conflict resolved faster and smarter. If you can ask the right questions to find out the underlying cause of interpersonal disputes you have a much better chance of finding a long term solution.
If you would like Continuing Education Credit (e.g. CPE, CE, CPD, etc.) for this course, it is available if you take this course on the Illumeo dot com platform under course title: Conflict Resolution Tips for Executives and Their Direct Reports. Illumeo is certified to provide CPE in over two dozen different professional certifications covering finance, accounting, treasury, internal audit, HR, and more. However, in order to receive CPE credit the courses must be taken on an ‘approved-by-the-governing-body’ CPE platform, and for over two dozen corporate professional certifications, that is the Illumeo platform. Go to Illumeo dot com to learn more.
Who this course is for:
- Anyone interested in Human Resources (HR) or related fields.
- Anyone interested Leadership and Management Skills.
Illumeo, incorporated in 2009, is revolutionizing the hide-bound world of corporate learning. Illumeo works with corporate professionals and organizations of all sizes to build the skills and capabilities that help everyone be an expert at their job.
Based in Silicon Valley, CA, Illumeo serves thousands of corporations and corporate professionals across Finance, Accounting, Human Resources, Sales and Marketing. The platform offers assessments, industry-benchmarked competency analyses, hundreds of expert-developed courses, collaborative tools, and the ability for companies to self-publish internal courses that promote institutional knowledge retention and dissemination.
Illumeo is the place for expertise management and we are dedicated to the proposition that everyone can be an expert at their job.
Sylvia Lafair, Ph.D. is President of
Sylvia has hiked the Inca Trail into Machu Picchu, has eaten indiscernible stew in the Amazon, and bungee jumped in New Zealand. When she lands long enough, she writes books, gives speeches, and leads seminars. Sylvia, ever the pioneer, retooled her skills as a noted family therapist to become a leadership expert and executive coach. In the workplace she helps teams find the sweet spot of cooperation and productivity.
Dr. Lafair’s programs and executive coaching help decrease conflict and increase cooperation in the workplace. (Jossey-Bass 2009) is listed as one of the top nine books for every boss to read; one of the top twenty books for emerging leaders, and has won ten awards nationally and internationally.
Dr. Lafair’s research shows that, much as we like to believe that our behavior is entirely rational, our thoughts and actions are often driven by the roles we learned in our families as children for safety and survival. Under pressure, we tend to revert to old patterns, often creating workplace drama that diverts attention from business and undermines productivity.