
Juan Sebastian Garcia shares twenty years in technology and presents a fast, easy training system to help you reach your goals, drawing on corporate and city department experience.
Explore how Avaya contact center select enables digital transformation through omnichannel and universal channels, integrating email, voice, chat, and social media into a single brand experience.
Understand how universal routing powers omnichannel contact centers to route voice, email, chat, and social channels, with real-time dashboards, cradle-to-grave reporting, and workforce management across all channels.
Discover the architecture of Avaya contact center select fundamentals, covering inbound and outbound channels, universal queue concepts, and scaling from 400 to 3000 agents with IP Office and Aura.
Discover how Avaya contact center select unifies the agent desktop and supervisor web tools, delivering inbound and outbound channels, real-time dashboards, and comprehensive reporting to optimize service levels.
The lecture explains real-time and historical reports in a centralised contact centre select solution, highlighting 130 predefined reports, export options, and Power BI integration for analytics.
Explore how avaya contact centre select virtualization powers multichannel contacts via workspace. Identify three core components, IP Office server, media server, and web service, for on-premise or cloud deployment.
Understand how omnichannel traffic flows through Avaya Contact Center Select, from sip and cti connections to the Avaya media server, rtp audio, and agent routing.
On this training you will learn some Key features of a contact center include the following:
Automatic call distributor (ACD) systems, which enable contact center agents to increase the number of calls taken while maintaining a positive customer experience (CX);
Real-time reports, which enable contact centers to observe and analyze agent performance and customer satisfaction in real time across the various channels used;
Scripts, which give agents a framework to provide callers with effective support and to generate sales; and
Interchangeable assignments, which means agents who share contacts and objects can work together while maintaining individual stations.
Contact center vs. call center: What are the differences?
Contact centers and call centers are both centers for customer service. Many people use the two terms interchangeably, although they shouldn't. The primary difference is that call centers only manage inbound or outbound calls, while a contact center offers omnichannel customer support.
Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia customer experience solution that allows small to midsize enterprises to anticipate, accelerate, and enhance customer interactions.
On this training we will understand the architecture for Avaya Contact Center Select , a context-sensitive, collaborative, voice and multimedia customer experience solution that allows small to midsize enterprises to anticipate, accelerate, and enhance customer interactions.