Contact Center Management, The essential Guide
- 1.5 hours on-demand video
- Full lifetime access
- Access on mobile and TV
- Certificate of Completion
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- This course is perfect for new Contact Center Team Leads, Supervisors and Managers. They will learn about Channel strategy and execution, operational excellence, industry technology and developing a technology stack, metrics/KPIs and so much more.
This course if perfect for call or contact center Team Leaders, Supervisors, Managers and those who aim to be. It will provide the basics on everything from Channel strategy and execution, scheduling, technology and leadership. After this course you will feel more mentally equipped to do your job or the job your striving for.
- First time Team Leads, Supervisors and Managers and those that strive to be.
You have a purpose as a Leader in a Call Center, do you know what it is?