Call/Contact Center Management, The essential Guide
What you'll learn
- This course is perfect for new Call (contact) Center Team Leads, Supervisors and Managers. They will learn about Channel strategy and execution, operational excellence, industry technology and developing a technology stack, metrics/KPIs and so much more.
This course if perfect for call/contact center Team Leaders, Supervisors, Managers and those who aim to be. It will provide the basics on everything from Channel strategy and execution, scheduling, technology and leadership. After this course you will feel more mentally equipped to do your job or the job your striving for.
Who this course is for:
- First time Team Leads, Supervisors and Managers and those that strive to be.
I'm a humanist first, futurist second, focused on the truth without euphemisms.
My life's work so far has been advising companies and governmental organizations on how to weaponize technology to connect emotionally with employees and customers. I am usually asked to speak on stage or advise select C-Suite executives in private.
I have been described as a polymath - which means I bring philosophy, technology and behavioral science to help people lead their best lives.
My work has been featured on Forbes, The Huffington Post, Entrepreneur and other business journals for thought leadership.
I have keynoted dozens of events and written over 200 blog posts.
I have helped organizations like Fastly, WeGoLook, Teleflora, Coca-Cola, state of Oklahoma and DirecTV.
My books include the Curated Experience, The Joyful Stoic, and No One Wants Customer Service.