Consulting Fundamentals for Project Delivery Consultants

In Part 1 we will look at the importance of adapting to the environment and how it shapes success on a project.

In Part 2 we will look at how we can adapt to the customer's structure and the impact their structure has on project clarity and communications.

We will close out this principle with a look at the consultant's role within the project environment as well as summarizing the principle before moving to Principle #2.

In Part 1 we will look at how we define "Done" on projects and why it needs management by both the project managers and the consultants at all times.

In Part 2 we will look what happens when we deviate from "Done" and how the costs can impact the project at an exponential rate if not identified and corrected quickly.

In Part 3 we will look at how we can keep "Done" in sight as we go through a project using a technique we call Prescriptive Escalation.

Part 1 of this principle introduces the Anatomy of an Expectation so we can identify the expectations we are trying to manage.

In Part 2 we look at the ticking time bomb effect of unmanaged expectations as well as identifying a couple of types of expectations that we must pay important attention to during customer-facing projects.

In Part 3 we will look at other techniques for realigning expectations.

In Part 4 we are going to practice identifying the anatomy of an expectation that we discussed in Part 1 and apply it to written project communications. This helps us put this principles skill into practice.

In Part 1 we will look at the urgency that is required for difficult conversations and how we can motivate ourselves as consultants to prioritize their need despite how we naturally would prefer to avoid them.

Part 2 will look at how we can take action once we have decided that a difficult conversation needs to be had.

Part 3 is going to teach us a specific approach to dealing with difficult conversations called Empathy, Understanding & Resolution. It is a framework you can take into any customer-facing conversation that will help you manage the conversation to its natural conclusion.

In Part 4 we will look at how "Leverage" gets used by customers and service providers in difficult conversations and how you might be able to counteract leverage that is getting used against you.

In Part 1 we will introduce the idea of F.A.A.S.T. and what the acronym represents.

In Part 2 we will introduce the first 3 components of F.A.A.S.T. Focus, Attention to Detail and Accountability and explain how each of these relate to the delivery of a quality service and how we can evaluate them in real time.

In Part 3 we will introduce the last two components of F.A.A.S.T. Skills and Trustworthiness. We will explain how these impact your quality and how you can evaluate them in real-time.

In Part 1 we will look at what the Collective Wisdom is and why it is so valuable.

In Part 2 we will look at how you can maximize the use of the collective wisdom for both your organization and your career as a consultant.

In Part 3 we will look at how collective wisdom relates to intellectual property law and how you can protect it in the field.

Part 1 will look at the way in which we want consultants to proactively take control of their career. This approach sets the tone for the rest of the career engagement principle.

Part 3 will take you through a typical professional services career map and describe how you can get the most from that journey throughout your career.

Part 3 is going to focus on actions you can take to identify and avoid burnout while also identifying other activities you can do to engage with your career.

A video walkthrough where you can identify where the principles are being violated in a short animated video. After that, we will replay the video with a walkthrough of where we think the key violations occured.

A quick overview of how consultants can change the way they provide their service as well as a wrap up and some guidance on how you can continue developing your skills.