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2021-04-21 19:29:42
30-Day Money-Back Guarantee
Personal Development Career Development Conflict Management

Conflict management: Prevention and resolution.

A step-by-step guide for reducing and resolving conflicts in both your personal and professional life.
Highest Rated
Rating: 4.8 out of 54.8 (61 ratings)
320 students
Created by TJ Guttormsen
Last updated 11/2020
English
English
30-Day Money-Back Guarantee

What you'll learn

  • How to become more comfortable with conflict.
  • How to reduce the amount of conflicts you experience.
  • How to resolve conflicts that can't be avoided.
  • Communication skills that will help with both conflict and everyday conversations.
  • The step-by-step conflict resolution structure that professionals use.
  • Setting and maintaining boundaries.
  • Managing your own and others' expectations.
  • How to deal with difficult people.
  • How to communicate non-confrontationally during a conflict.
  • And lots more..

Requirements

  • None

Description

Would you like to know how to reduce the amount of conflict you experience?

Would you like to know exactly what to do to solve conflicts when they do happen?

Would you like to be more comfortable dealing with conflict and confrontation in a productive way?

This course, filmed in a high-quality studio - and taught by top-rated Udemy instructor TJ Guttormsen who has worked with conflict management since 2004 – will help you with all this and more!


"The early stages of this course go through some fundamentals, then it turns into a super powered practical guidance on conflict management. I’ve purchased a couple of course on this subject but TJ’s course is the best constructed, highest delivery and most practical course currently available on conflict management. A must follow if you are dealing with this issue on a regular basis."

- Aurelie Harrison, Udemy student, 5 stars.


Conflict management helps us both at home and at work.

When we know how to properly prevent and solve conflicts, we won't just improve our relationships, productivity, and overall well-being. We will also be able to handle a wide range of challenging situations and conversations both in our private and professional lives.

TJ Guttormsen worked as a conflict mediator from 2004 till 2009, after which he started working as a communications coach.

In the years since, he’s taught conflict management skills to people across the world to help them improve both their professional and personal relationships.

The content in this course has, until now, only been available on his live seminars and personal coaching – which people have paid in the thousands of dollars for.

And it is designed to make anyone able to deal with conflicts in a simple and constructive way.


"Amazing course with a lot [of} valuable content! Very practical, leading you step by step on conflict resolution and with a lot of examples as well for clarification. Videos were short enough to keep you super focused! And the additional resources are super handy to use them when needed!"
- Marina Andrikopoulou, Udemy student, 5 stars.

"This is an excellent course that helped me understand how to resolve conflicts constructively, strengthening relationships."
- Hanna Zbroszczyk, Udemy student, 5 stars.


The step-by-step conflict management method.

It’s important to note that this is not a course about how to “win the conflict”.

The method you’ll learn in this course focuses on solving the current conflict and making sure it doesn’t happen again.

It aims to turn any conflict you experience into a healthy and constructive one, that will help improve your relationship in the future – regardless of who did what in the past.

Using the step-by-step method you’ll learn in this course, you should be able to solve any conflict where both sides want to put the issue behind them. And you’ll also learn lots of communication techniques that will be helpful in all kinds of conversations – not just those about conflicts.

To help you master all of this, the course covers a variety of important topics. Like:

  • Understanding the fundamentals of conflict.

  • How to overcome any fear or discomfort we might feel related to conflicts.

  • What to do to minimize the number of conflicts we have in our lives.

  • Communication techniques that will improve even conflict-free relationships.

  • And a step-by-step structure for both the necessary preparations to successfully solve a conflict, and the conflict resolution conversation itself.

So as you can see, this course aims to be the complete package.

From making sure you’re comfortable with conflict before it happens, to eliminating issues before they become conflicts, to walking you through exactly how to solve conflicts step-by-step when they do happen.

If you're looking for something that will make dealing with conflicts an easy and straight-forward process, this is it.

Sign up now, and become a master of conflict management in no time.


"Very thorough, in the beginning you realize that you still have a lot to learn. A great step by step, presentation well done."
- Hischane Van Blommestein, Udemy student, 5 stars.

Who this course is for:

  • Beginners

Course content

7 sections • 78 lectures • 3h 58m total length

  • Preview02:13
  • Preview03:17
  • Your personal support (and a speed-tip).
    00:38
  • The Growth Zone - and how it will make you comfortable with "anything".
    03:56
  • An example of how to use your Growth Zone.
    05:26

  • Healthy versus unhealthy conflicts.
    02:32
  • Why we should address conflicts quickly.
    02:38
  • Making sure we're ready to resolve the conflict.
    01:25
  • Introduction to different communication styles.
    01:40
  • Process versus result-oriented thinking.
    03:37
  • The 4 communication styles - and how to deal with each.
    04:46

  • A quick word.
    00:33
  • The fear of saying something wrong.
    02:19
  • The fear of losing people.
    03:29
  • Are conflicts a sign of a bad relationship?
    01:15
  • The fear of being disliked.
    03:46
  • Not wanting to make others feel bad.
    02:00
  • Not wanting to feel bad about ourselves.
    03:26
  • The fear of being wrong.
    02:45
  • How to overcome worst-case scenario thinking.
    04:48
  • Preview01:43
  • Fear of ruining the moment.
    02:12
  • Letting go of the people who aren't right for you.
    01:48

  • About these techniques.
    00:47
  • Signs that will tell you if someone is experiencing a conflict with you.
    05:04
  • Non-confrontational ways to ask about potential conflicts.
    06:19
  • Picking our battles - letting go of the little things.
    01:55
  • The Check-In technique, and how it helps build better relationships.
    02:02
  • Understanding boundaries and needs - and how they prevent conflict.
    03:55
  • How to have boundary-setting conversations.
    04:56
  • Addressing other people's bad behaviors non-confrontationally.
    04:10
  • The Hypotheticals game, and how it reduces conflict and improves relationships.
    03:40
  • Introduction to expectation management.
    01:24
  • Managing your expectations of others.
    02:26
  • Managing other people's expectations of you.
    05:36
  • Making agreements that will prevent and resolve conflicts.
    07:43
  • Creating a code-of-conduct for larger groups.
    02:46
  • How to deal with difficult people.
    02:44

  • A few words about these techniques.
    00:42
  • Remaining calm.
    03:14
  • Some helpful assertiveness techniques.
    03:53
  • Preview05:48
  • How and why we should correctly clarify the source of the conflict.
    02:22
  • Uncovering underlying causes for conflict.
    03:40
  • Three core rules to follow.
    05:31
  • How to listen during a conflict.
    04:02
  • How to handle being interrupted.
    04:06
  • Making it us versus the problem - rather than me versus you.
    03:23
  • How to build trust that will help solve the conflict.
    04:08
  • Using I-statements to share our experiences.
    02:16
  • The importance of repeating back information.
    02:01
  • How absolutes ruin our conflict resolution.
    01:35
  • Resolving conflicts based on misunderstandings.
    02:48
  • What to do when we disagree on what the conflict or problem is.
    03:31
  • How and why we should be future focused.
    02:04
  • The two unique elements of workplace conflicts.
    04:27

  • A few quick words about this step-by-step process.
    02:03
  • Step 1: How to map out your own experience.
    01:31
  • Step 2: How to self-monitor to be fully prepared.
    02:37
  • Step 3: Put yourself in the other person's shoes.
    03:57
  • Step 4: How to manage your own expectations.
    01:48
  • Step 5: How and when to schedule the conflict resolution conversation.
    02:23
  • Step 6: Setting correct ground rules together.
    02:34
  • Step 7: Clarify the topic.
    02:12
  • Step 8.1: How to share your individual experiences with each other.
    05:08
  • Step 8.2: When and how to ask clarifying questions.
    01:28
  • Step 8.3: Repeat back what you've heard each other say.
    01:19
  • Step 8.4: Rinse and repeat if necessary.
    02:32
  • Step 9.1: Deciding on how to solve the problem or avoid it in the future.
    04:05
  • Step 9.2: How to find your best compromise - if necessary.
    02:40
  • Step 10: Why and how to write down your agreement.
    03:01
  • Let's sum up the steps.
    03:57
  • When it becomes necessary to take a break.
    01:58
  • How a third party can help when conflicts reach a stale mate.
    02:37
  • Dealing with conflicts that repeat themselves over and over.
    04:01
  • What to do when we can't find a solution to the conflict.
    02:37
  • Rebuilding the relationship after a conflict.
    02:33

  • Bonus lecture!
    04:09

Instructor

TJ Guttormsen
Communication Coach
TJ Guttormsen
  • 4.7 Instructor Rating
  • 1,971 Reviews
  • 16,043 Students
  • 6 Courses

TJ Guttormsen has worked with multi-million dollar international businesses, CEOs, award-winning musicians, Olympic athletes and people like you and me for over a decade - helping them improve their communication, social confidence, and performance.

He holds three university degrees in psychology and education and is a multiple-time published author - and here on Udemy, he shares some of his best work to date.

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