Conflict Resolution training
What you'll learn
- The subtle signs of conflicts before they are visible
- Some hidden causes of conflicts
- How perceptions and assumptions lead to conflicts
- Human behavioral types and their impact on conflict
- Steps to clarify a conflict
- Communication as key element to solve conflicts
- Best practices for conflict solving
- Open mind
- sense of observation
Do you want to learn how to deal with difficult people and situations in a constructive and positive way? Do you want to improve your communication skills and build better relationships at work and in life? Do you want to reduce stress and increase happiness in yourself and others?
If you answered yes to any of these questions, then this course is for you!
Conflict resolution is a vital skill that can help you achieve your goals and overcome challenges. Whether you are facing a disagreement with a colleague, a family member, a friend, or a stranger, knowing how to handle it effectively can make a huge difference in the outcome and your well-being.
In this course, you will learn:
The causes and types of conflicts and how to identify them
The benefits and drawbacks of different conflict styles and how to choose the best one for each situation
The steps and techniques of the conflict resolution process and how to apply them in practice
The common mistakes and pitfalls to avoid when resolving conflicts and how to overcome them
The best practices and tips for preventing, managing, and resolving conflicts in various settings and scenarios
By the end of this course, you will be able to:
Recognize and analyze conflicts and their underlying issues
Communicate effectively and assertively with others in conflict situations
Use empathy, active listening, and problem-solving skills to find win-win solutions
Handle emotions, reactions, and resistance from yourself and others
Resolve conflicts in a respectful, collaborative, and satisfying way
This course is suitable for anyone who wants to improve their conflict resolution skills and enhance their personal and professional development. No prior knowledge or experience is required. All you need is an open mind and a willingness to learn.
The course is self-paced and flexible. You can access it anytime, anywhere, and on any device. You can also interact with other learners and the instructor through the discussion forum.
You'll have a section with support material and templates at the end of the course, downloadable.
Practice tests to help you explore and apply knowledge. Very important to prepare you for real case situations and job interviews.
You'll also find a slide-pack explaining how this course is relevant to your career.
Don’t miss this opportunity to learn how to resolve conflicts like a pro. Enroll now and start your journey towards a more peaceful and productive life!
Who this course is for:
- Professionals of any background struggling with conflicts at work
- Any person with conflicts in their personal or private life
- People with difficulties to face conflicts
- Students still in school or about to enter professional life
I manage customers among the world top corporations and have closed single deals as big is 50 Million turnover.
I live in Netherlands, I speak six languages, have been more than twenty five years in sales and I am an international Key Account Manager.
I handle strategic accounts benefiting from my vast experience, language skills and cultural awareness.
Having dealt with customers from different countries and sizes –from the small factory to the world biggest corporations- facing different complexities, industry segments and purchasing organizations, I share my knowledge, experience, skills and best practices to all those willing to learn, develop or explore their career in the B2B sales world on online or f2f trainings.
I'm the author of the book "sales is my passion" available on Amazon and other bookstores.