Conflict Resolution training
4.3 (9 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,927 students enrolled

Conflict Resolution training

How to anticipate, understand and handle a conflict on a positive manner
4.3 (9 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,927 students enrolled
Created by Amaro Araujo
Last updated 5/2020
English
Current price: $41.99 Original price: $59.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2 hours on-demand video
  • 9 downloadable resources
  • 1 Practice Test
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • The subtle signs of conflicts before they are visible
  • Some hidden causes of conflicts
  • How perceptions and assumptions lead to conflicts
  • Human behavioural types and their impact on conflict
  • Steps to clarify a conflict
  • Communication as key element to solve conflicts
  • Best practices for conflict solving
Requirements
  • Open mind
  • sense of observation
Description

NEW practicing material:

Practice test, to help you explore and apply knowledge. Very important to prepare you for real case situations and job interviews.

Composed of multi-choice questions and with right solutions, backed with further reasons and explanation of the right choice.


In this conflict resolution training, you'll the whole spectrum of conflicts and how to positively resolve them.

Very often conflicts arise very silently and unnoticeable. If you don't tackle on time they will keep growing and escalating.


This course will allow you to read the signs and anticipate before they escalate to bigger proportions.


These are some of the areas/lessons I'll address in this course of conflict resolution:

- Difference between problem, disagreement and conflict

- Aspects of a conflict (Danger/risk vs opportunity/possibility to improve)

- Causes of a conflict, Signals of a conflict

- Perceptions and how we process info, leads to conflicts

- Behavioural styles and their impact in conflicts

- Steps to clarify a conflict

- Conflict styles and outcomes

- Communication is key to conflict resolution

- Best practices on conflict resolution

By the end of the course you'll have a deeper understand of how conflicts arise and grow, how to anticipate and how to tackle them on a win-win outcome.


At the end of the course you'll have a section with support material and templates, downloadable.


You'll also find a slide pack explaining how this course is relevant to your career.


Who this course is for:
  • Professionals of any background struggling with conflicts at work
  • Any person with conflicts in their personal or private life
  • People with difficulties to face conflicts
  • Students still in school or about to enter professional life
Course content
Expand all 16 lectures 01:45:45
+ Setting the scene
7 lectures 41:58

In this lesson you'll find out how the course is structure, how it evolves, content, lessons

Preview 02:35

What are the aspects of a conflict, and what are the risks and opportunities of a possible conflict

Aspects of a conflict - risks vs possibilities
05:00

What may be the in the origin of a conflict

Causes of a conflict
04:56

How can you know or detect a conflict or a soon to be conflict?

Signals of a conflict
06:32

The negative role of perceptions and assumptions in conflict handling

Perceptions and how we do process info, leads to conflict
07:07

The different personality types and how to deal with each to to avoid, tackle or solve a conflict

Behavioural styles and their impact in conflicts
10:07
+ Practicalities - The how to's
5 lectures 34:17

The common steps to clarify a conflict

Preview 05:01

The different conflict "approaches" and their outcome

Conflict styles and outcomes
07:35

Communication is key to solve a conflict

Communication is key to conflict resolution
10:09

Reflective listening goes hand in hand with communication for a conflict resolution

Reflective listening
04:08

Some best practices that you can have at hand

Best practices on conflict resolution
07:24
+ Powerful scenes of conflict styles and conflict management
3 lectures 19:26
Conflict styles from some movie scenes
03:15
Conflict management from movie scenes
04:19
convincing and persuasion scenes from "12 Angry men"
11:52
+ Practice test on conflict handling
0 lectures 00:00

This test is not a judgment exercise, but rather to allow you to self-assess your knowledge.

Here you can apply the learnings, your own knowledge and expertise  on a very pragmatic way, at your own pace.

Furthermore you have an explanation for the choice of the right answer, so this can help as well to clear any doubts or gaps.

Conflict resolution test
15 questions
+ Bonus lesson and support material
1 lecture 10:04

In this lesson you'll find support material

Bonus lesson
10:04