Conflict Resolution and De-Escalation Skills
What you'll learn
- How to effectively address and de-escalate conflicts
- How to analyze people's rules and how to avoid breaking them
- How to mediate tense situations between third parties
Requirements
- Have a basic knowledge of social skills
Description
It's a rule that everyone has conflicts. Bigger or smaller, these are always present. it may be with co-workers, clients, friends, and more. Conflicts are much more present than we think, and conflict resolution is an essential social skill in the world of today - both in a personal and professional context.
I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:
- Conflicts with co-workers that are competing in terms of workload or credit;
- Conflicts with other executives to obtain support for key initiatives;
- Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;
- And many others;
This short course will walk you through some core techniques for conflict resolution, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.
The course has three major components:
- Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);
- Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);
- Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);
Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).
Who this course is for:
- Anybody in a professional context with a conflict to resolve (so, everyone!)
Course content
- Preview01:55
Instructor
![Vasco Patrício](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.6 Instructor Rating
- 713 Reviews
- 40,994 Students
- 21 Courses
I have what could be considered an unconventional background as a coach. I don’t come from psychology or medicine. In fact, I come from tech. I created two tech startups that reached million-dollar valuations, backed by the MIT-Portugal IEI startup accelerator, afterwards becoming its Intelligence Lead.
After years of coaching and mentoring startup founders on talent management, emotional management, influence and persuasion, among other topics, I started being requested by executives and investors, like venture capitalists, with more complex, large-scale problems.
After years of doing executive work, I started specializing in coaching asset management professionals. With the signing of my first fund manager/CIO clients, I started adapting my performance and influence techniques for purposes such as talent management for PMs and analysts, fundraising from allocators, effective leading a team, and properly assessing talent for compensation/promotion/allocation increases.
I currently provide performance coaching and influence/persuasion coaching for executives and asset management professionals, mostly but not limited to purposes like managing people, leading and closing sales/capital commitments.