Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don't have to be. Conflicts grow out of disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people.
immensely costly to organisations, damaging to relationships and
disastrous for productivity. It might be an argument between a line
manager and a member of their team, a personality clash between
colleagues or even a power dispute between different departments. Wherever it arises,
conflict is a major cause of stress in the workplace and it can lead
to long-standing grievances, factionalism and absenteeism.
Confident conflict resolution skills will set you apart. Being able
to handle conflict effectively, whatever the situation, is an ability
that will help you to build strong, constructive working relationships
and improve the overall performance of your team, group or
This course features easily learned tactics, clearly
explained by Barry Winbolt, a trainer and mediator, based on his
30 years' experience of tackling workplace conflict in different
settings and cultures.
In a series of engaging videos, he explains
the pitfalls that cause conflict and the patterns that lead to escalation. He shows you how to avoid those frustrating cycles of argument and resistance. He
then provides a comprehensive toolkit for creating positive
outcomes through conversations that build trust rather than dividing people. He explains why early intervention is best, how to deftly
handle disputes before they get out of control, and turn them into
By the end of this course, you'll have a better understanding of conflict, which will reduce any uncertainty you may have in tackling it. It will place you ahead of the pack; positive conflict management skills are a key component of leadership.
This short course will give a better understanding of:
A framework for handling conflict and disputes with confidence
Patterns of conflict and how it escalates
How to stop a disagreement escalating into a dispute
When and how to intervene in a dispute between others
The key communication steps you need to resolve a conflict
How to avoid confrontation and deadlock
How to move from confrontation to constructive conversations.