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30-Day Money-Back Guarantee
Personal Development Leadership Conflict Management

Managing conflict with skill and confidence

Understanding conflict and resolving disagreements with confidence at work and in life
Rating: 4.3 out of 54.3 (1,426 ratings)
5,516 students
Created by Skill Boosters, Barry Winbolt
Last updated 4/2019
English
English, French [Auto], 
30-Day Money-Back Guarantee

What you'll learn

  • Students will be able to manage conflict situations more effectively and deal with anger and strong emotional responses in a constructive way.
  • The vital keys to preventing escalation and dispute.
  • How to turn potential flare-ups into constructive conversations.
  • Ways to engage with people who might become confrontational.

Requirements

  • There are no special requirements for taking this course, anyone can do it.

Description

Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don't have to be. Conflicts grow out of  disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people.   

Conflict is immensely costly to organisations,   damaging to relationships and disastrous for productivity. It might be an   argument between a line manager and a member of their team, a personality   clash between colleagues or even a power dispute between different   departments. Wherever it arises, conflict is a   major cause of stress in the workplace and it can lead to long-standing   grievances, factionalism and absenteeism.    

Confident conflict resolution skills will set you apart. Being able to   handle conflict effectively, whatever the situation, is an ability that will   help you to build strong, constructive working relationships and improve the   overall performance of your team, group or department. 

This course features easily learned tactics, clearly explained by Barry Winbolt, a trainer and mediator, based on his 30 years' experience of tackling workplace conflict in different settings and cultures.

In a series of engaging videos, he explains the pitfalls that cause conflict and the patterns that lead to escalation. He shows you how to avoid those frustrating cycles of argument and resistance. He then provides a comprehensive   toolkit for creating positive outcomes through conversations that build trust rather than dividing people. He explains why early intervention is best, how to deftly handle disputes before they get out of control, and turn them into constructive conversations.

By the end of this course, you'll have a better understanding of conflict, which will reduce any uncertainty you may have in tackling it. It will place you ahead of the pack; positive conflict management skills are a key component of leadership.

This short course will give a better understanding   of: 

  • A framework for handling conflict and disputes with confidence

  • Patterns of conflict and how it escalates

  • How to stop a disagreement escalating into a dispute

  • When and how to intervene in a dispute between others

  • The key communication steps you need to resolve a conflict

  • How to avoid confrontation and deadlock

  • How to move from confrontation to constructive conversations.


Who this course is for:

  • Anyone who wants to learn how to turn potential conflicts into constructive conversations.
  • People who want to be more confident when dealing with conflict.
  • Managers who need to improve their conflict resolution skills.
  • Helping professionals who need to engage with clients and avoid confrontation.
  • Trainee mediators, conflict resolvers, arbitrators and lawyers.

Featured review

Keesh Kawaguchi
Keesh Kawaguchi
8 courses
7 reviews
Rating: 5.0 out of 5a year ago
This course is what the world needs more of. Conflict resolution and teaching practical skills to resolve relationships are super underrated traits and habits in my humble opinion. We need to be exploring more of it, not run from it so that we can share and teach children and others how to handle them well. We are all different and will have some kind of disagreements and conflicts in life. So we better be equip to handle them. This class did just that for me.

Course content

5 sections • 22 lectures • 1h 10m total length

  • Preview04:32
  • Preview01:49
  • Preview03:13
  • Check your understanding of section 1 – Introduction to Conflict
    4 questions

  • The Conflict Spiral
    01:35
  • Preview03:44
  • The Four Horsemen
    06:54
  • Stages on the route to conflict
    02:12
  • Check your understanding of section 2 – Models and stages of conflict & dispute
    4 questions

  • How Can You Calm Things Down?
    01:15
  • The Conflict Triangle
    03:14
  • Focus on Interests not Positions
    04:26
  • Judgement or Curiosity?
    01:39
  • Building Rapport
    04:25
  • Cooling a Dispute
    05:14
  • Check your understanding section 3 – Taking Control in a Dispute
    4 questions

  • The 'X-Y-Z' Formula
    03:01
  • Focus on the Relationship
    02:03
  • Core Components of Understanding
    01:24
  • Equality of Voice
    01:09
  • Section 4 Summary
    01:39
  • Check your understanding of section 4 – How to Calm Things Down
    4 questions

  • Three Things to Remember about Conflict
    02:27
  • Steps to Managing Emotions
    07:41
  • The RISK Reminder
    02:34
  • Course Summary
    04:07
  • Check your understanding of section 5 – Handling Yourself Around Conflict
    4 questions

Instructors

Skill Boosters
Films for a better workplace
Skill Boosters
  • 4.5 Instructor Rating
  • 30,364 Reviews
  • 76,954 Students
  • 34 Courses

At Skill Boosters we work with leading subject matter experts to design, develop and deliver effective video based training for the workplace.  We are passionate about delivering impactful training which helps to build productive, tolerant and inclusive individuals, teams and workplaces and which improves lives and life chances.

Our courses combine video drama, expert analysis, documentary sequences and interactive study to provide flexible, cost-effective training that engages, informs and inspires our learners.

Skill Boosters courses and resources are trusted by many of the world's leading organisations to develop and improve the skills and behaviours of their people.

Barry Winbolt
Peronal development training for life and career
Barry Winbolt
  • 4.5 Instructor Rating
  • 18,638 Reviews
  • 50,702 Students
  • 9 Courses

BARRY WINBOLT MSc. is a trainer, coach, psychotherapist and writer.
For more than 25  years he has advised people in many cultures on how to
improve their working relationships and enhance the quality of their lives. Over the same period he has provided training and coaching for personal and professional development.

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