Managing conflict with skill and confidence
What you'll learn
- Students will be able to manage conflict situations more effectively and deal with anger and strong emotional responses in a constructive way.
- The vital keys to preventing escalation and dispute.
- How to turn potential flare-ups into constructive conversations.
- Ways to engage with people who might become confrontational.
- There are no special requirements for taking this course, anyone can do it.
Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don't have to be. Conflicts grow out of disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people.
Conflict is immensely costly to organisations, damaging to relationships and disastrous for productivity. It might be an argument between a line manager and a member of their team, a personality clash between colleagues or even a power dispute between different departments. Wherever it arises, conflict is a major cause of stress in the workplace and it can lead to long-standing grievances, factionalism and absenteeism.
Confident conflict resolution skills will set you apart. Being able to handle conflict effectively, whatever the situation, is an ability that will help you to build strong, constructive working relationships and improve the overall performance of your team, group or department.
This course features easily learned tactics, clearly explained by Barry Winbolt, a trainer and mediator, based on his 30 years' experience of tackling workplace conflict in different settings and cultures.
In a series of engaging videos, he explains the pitfalls that cause conflict and the patterns that lead to escalation. He shows you how to avoid those frustrating cycles of argument and resistance. He then provides a comprehensive toolkit for creating positive outcomes through conversations that build trust rather than dividing people. He explains why early intervention is best, how to deftly handle disputes before they get out of control, and turn them into constructive conversations.
By the end of this course, you'll have a better understanding of conflict, which will reduce any uncertainty you may have in tackling it. It will place you ahead of the pack; positive conflict management skills are a key component of leadership.
This short course will give a better understanding of:
A framework for handling conflict and disputes with confidence
Patterns of conflict and how it escalates
How to stop a disagreement escalating into a dispute
When and how to intervene in a dispute between others
The key communication steps you need to resolve a conflict
How to avoid confrontation and deadlock
How to move from confrontation to constructive conversations.
Who this course is for:
- Anyone who wants to learn how to turn potential conflicts into constructive conversations.
- People who want to be more confident when dealing with conflict.
- Managers who need to improve their conflict resolution skills.
- Helping professionals who need to engage with clients and avoid confrontation.
- Trainee mediators, conflict resolvers, arbitrators and lawyers.
At Skill Boosters we work with leading subject matter experts to design, develop and deliver effective video based training for the workplace. We are passionate about delivering impactful training which helps to build productive, tolerant and inclusive individuals, teams and workplaces and which improves lives and life chances.
Our courses combine video drama, expert analysis, documentary sequences and interactive study to provide flexible, cost-effective training that engages, informs and inspires our learners.
Skill Boosters courses and resources are trusted by many of the world's leading organisations to develop and improve the skills and behaviours of their people.
BARRY WINBOLT MSc. is a psychologist, therapist and coach.
For more than 30 years he has advised people in many cultures on how to
improve their wellbeing and relationships to enhance the quality of their lives. Over the same period he has provided training and coaching for personal and professional development.