Conflict Management

Name: Conflict Management
Rating: 4.4 (14 reviews)

It is important that conflicts should be resolved and managed efficiently.

Created byManagement Study Guide

Last updated 4/2019

English

What you'll learn

Explain What is Conflict
Explain What is Conflict Management
Differentiate between Functional and Dysfunctional
Explain the Levels and Types of Conflict
Describe the Conflict Management Model
Describe the Strategies for Conflict Management
Explain the Conflict Management Styles
Explain How People Deal with Conflict
List the Factors that Affect Conflict Modes
Explain Blake and Mouton’s Conflict Grid
Explain What is Third-party Conflict Resolution
List the Tips for Managing Workplace Conflict

Course content

1 section • 13 lectures • 58m total length

Introduction2:43
Explain What is Conflict1:40
Explain what conflict is as an expressed disagreement between interdependent individuals with differing views or goals. Recognize that conflict can drive growth and requires management.
Explain What is Conflict Management4:28
Differentiate between Functional and Dysfunctional2:10
Explain functional conflict, also known as constructive conflict, and dysfunctional conflict, including high and low levels, their impact on information, innovation, and progress toward goals.
Explain the Levels and Types of Conflict16:46
Describe the Conflict Management Model1:48
Describe the Strategies for Conflict Management2:22
Identify five strategies for managing dysfunctional conflict: mediation, arbitration, control, acceptance, elimination; each aims to protect project objectives and foster productive resolution.
Explain the Conflict Management Styles7:13
Explain How People Deal with Conflict4:01
List the Factors that Affect Conflict Modes2:21
Identify the factors that affect conflict modes, including gender, self-concept, expectations, situation, and power dynamics, and learn to use the five modes through practice and communication.
Explain Blake and Mouton’s Conflict Grid3:15
Explore Blake and Mouton's conflict grid, detailing avoidance, accommodation, compromise, competing, and collaboration, and show how negotiation and game theory relate to conflict management.
Explain What is Third-party Conflict Resolution7:32
List the Tips for Managing Workplace Conflict2:13
Explore practical tips for managing workplace conflict, including building relationships, timely problem-solving, and respecting differences, and learn control, acceptance, elimination, mediation, arbitration, and Thomas Kilman styles.

Requirements

No prior knowledge is required

Description

Conflict is an expressed disagreement. All conflicts are expressed verbally or nonverbally. Conflict can occur only between people who depend on each other. Conflict involves opposition and is more than just differences. Conflict is the perception that our concerns are at odds with those of another. Conflict exists when individuals who depend on each other express different views, interests, or goals and perceive their views as incompatible or oppositional.

Conflict is when two or more people have differences in ideas/views and are not ready to understand or accept each other’s ideas/views. Conflict might escalate and lead to non-productive results, or conflict can be beneficially resolved and lead to quality final products. Therefore, learning to manage conflict is integral to a high-performance team.

Conflict management is the principle that all conflicts cannot necessarily be resolved, but learning how to manage conflicts can decrease the odds of non-productive escalation. Conflict management involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing a structure for management of conflict in your environment.

Conflict management is defined as “the opportunity to improve situations and strengthen relationships” (BCS, 2004).

Conflict among members of a group

It usually occurs in early stages of group development

It may occur due to different ways of doing tasks or reaching group's goals

Conflict occurs between two or more groups