Conflict Management with Emotional Intelligence
What you'll learn
- Recognize why some conflict is to be expected and why it is a part of healthy relationships.
- Compare and contrast the various modes that can be used in conflict resolution.
- Assess your own mode of conflict and how this helps or hinders you in working with conflict.
- Explain how emotional responses differentiate from rational responses in conflict.
- Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility.
- Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties.
- Discover how emotional intelligence is used to resolve conflict and build emotional bonds.
- You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
- A keenness to identify and understand the different causes of conflict.
- An interest in how interactions with other people work and how to build them more effectively.
- You should have a willingness to complete the practical activities to grow and develop your emotional intelligence skills
Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Conflict occurs over money, goods, services, power, possessions, time, and much more.
If something exists and more than one person wants or needs it, there is a potential for conflict to occur.
Conflict occurs all the time - at home, at work, between individuals, in teams, in groups, in tribes and between nations. Where there are people, there is conflict. This is underpinned by how people are using their emotional intelligence.
Some disagreement and conflict is inevitable as this where learning, creativity, and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed.
This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.
Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy and listening.
Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations. Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.
The course, also, covers flexibility and how you use behavioural preferences around working with time. Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict.
By completing this course, you will be able to
Identify what conflict is about and how people react to conflict
Recognize why some conflict is to be expected and why it is a part of healthy relationships
Compare and contrast the various modes that can be used in conflict resolution
Assess your own mode of conflict and how this helps or hinders you in working with conflict
Explain how emotional responses differentiate from rational responses in conflict
Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility
Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties
Discover how emotional intelligence is used to resolve conflict and build emotional bonds
This course is a standalone course for anyone interested in understanding how to manage, work with and resolve conflict. It compliments other courses that explore emotional intelligence in more depth.
You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.
The course is made up of a series of lectures, quizzes, and contains comprehensive course notes.
There are eight interactive exercises that involve some activity with other people and some reflection. These are:
Working with Conflict
Exploring Conflict and What it Means
The Rules of Assertiveness
Managing Toxic Situations
Chimp Reactions and Human Emotions
The Thomas-Kilmann Conflict Mode Assessment
Assessing and Focusing on How you Use your Time Preference
Reviewing your Learning
The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.
PLEASE NOTE - This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course. Conflict cannot be managed just by watching the video lectures. It requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.
There are SEVEN practical activities included within the course that are designed to help you understand conflict management. They will indicate to you how you can improve working with conflict and develop your emotional intelligence in the workplace. All of them require you to engage with your team and do some work outside of the course.
This course is being continually refined and updated to ensure it remains current and relevant.
The course contains a series of Lightbulb Moments resource cards, which have been created to provide you with handy reminders of key points around topics covered within the course.
All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.
All videos are high definition recorded in 1080p.
All videos have grammatically correct English captions.
Latest update - November 2022
Who this course is for:
- This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively.
- This course will support anyone who is regularly involved in managing or resolving conflict.
Hi. I'm Robin Hills. I am an emotional intelligence coach, trainer and facilitator with over 40 years' business and commercial experience. I provide knowledge and skills that help people understand themselves and others better.
I have the most comprehensive range of on-line courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet. I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business.
My courses go beyond the fundamental basics of emotional intelligence covering many aspects of how it can be applied in day to day work to lead, grow and develop people in ways that build authentic relationships.
My work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities. This provides me a practical understanding of how emotional intelligence works and applied in the real world, enabling me to keep up to date with relevant issues.
I'm a registered practitioner with the British Psychological Society and an active member of the NW committee of the Association for Business Psychology.
My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes are accredited by the Institute of Leadership and Management.
Over the last few years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India.
I am the author of
- The Authority Guide to Emotional Resilience: Strategies to weather storms and manage stress in the workplace (published May 2016)
- The Authority Guide to Behaviour in Business: How to build successful and powerful relationships (published November 2017)
Both are available on Amazon.
Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt. I am here to support and guide you.
The learning process I use on Udemy is designed to work with you and the challenges you are facing today and tomorrow. It is practice-driven, evidence-based and directly helps you to improve your capacity to change.
Many of my Udemy courses offer you the chance to win a valuable prize as you work through the course.
All learners gain access to additional resources to develop emotional intelligence outside of Udemy, including a free book, podcasts and subscription to a digital magazine - Ei-Matters.
I look forward to empowering your emotional management.