Conflict Management Using Key NLP Skills
3.8 (21 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
246 students enrolled

Conflict Management Using Key NLP Skills

Learn how to have the inner resources and skills to manage conflict and feel calm and empowered in difficult situations
3.8 (21 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
246 students enrolled
Last updated 4/2016
English [Auto-generated]
Current price: $23.99 Original price: $34.99 Discount: 31% off
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This course includes
  • 2 hours on-demand video
  • 4 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • handle conflict
  • avoid conflict
  • be aware of conflict triggers
  • understand the others point of view
  • gain rapport to calm the situation
  • spot the warning signs
  • None

Course Description

Covering powerful Neuro-Linguistic Programming techniques, this online workshop will enable you to have the inner resources and communication skills to manage conflict and feel calm and empowered in a difficult situation. 

Knowing The Why As Well As The How

When you are in a situation where there is a difference of opinion you will filter the information coming at you and interpret it in a certain way. The information will be filtered based on things that have happened to you in the past, your own beliefs and how much you care about the subject being discussed. You may then form a negative opinion or start to see the situation in a negative light which in turn may make you start to feel irritated, anxious, deflated, angry or perhaps frustrated. This will then affect you physically as start to feel tense. You may twitch, cross your arms, pace, find yourself leaning forward, your body tense or your breathing start to get more rapid. This will all then have an impact on your behaviour and then the way that you filter the next bit of information is now also affected by how you feel and the cycle continues!

Now imagine that at the same time this is all going on for the other person – not surprising then that a conflict may ensue?

This course covers easily applied and highly effective ways to counter this filtering, calm the situation, protect yourself from negative emotions and behaviours, recognise the conflict trigger points and enable a positive resolution to any difficult situation.

Who is this course for?

If any of the following apply to you, then we know that you will get an enormous amount from this course. 

Do you tend to avoid difficult situations?  

Do you have beliefs about yourself that mean you often don’t say what you mean in the fear of causing conflict? 

Do you find that people sometimes take what you say the wrong way? 

Do you find yourself making a decision against your will so as to avoid an argument? 

Do you feel anxious when faced with conflict? 

Do you sometimes kick yourself that you didn’t put your view across effectively? 

Do you see debate as conflict and know this doesn't help you achieve what you want? 

Do you find yourself just going with the flow rather than speaking up about what you really want? 

Do you find that some people make you feel dis-empowered and anxious? 

Do you have to manage conflict situations within your team? 

What will I get from this course?

Through 2 hours of video lessons covering 14 areas you will learn directly from Jo Wilson and Andy Coley who are experienced and global quality NLP trainers and Communication and Confidence Experts and who have worked with thousands of individuals and hundreds of companies to empower and facilitate their growth and enhance their communication and conflict management skills.

This course will challenge you to step back and really think how you can apply everything you learn to your own environment and relationships through interactive quizzes and exercises.

You will cover 

  • The foundations of Neuro-Linguistic Programming
  • What is conflict and how does it occur?
  • Understanding the dynamics of the situation
  • How to recognise what is going on for you and how to control your emotional state
  • How to be clear on what you want from the situation and how to steer it to a positive results
  • Understanding the other person and their point of view
  • Calming and Influencing the situation
  • How to listen effectively to get to the root of the problem
  • How to break “bad news”
  • How to step back from the emotion and give empowering advice

What are the requirements?

An openness and willingness to learn

Who this course is for:
  • This course is suitable to anyone who wants to learn how to manage conflict situations and avoid the situation occurring in the first place. Also for anyone who wants to know how to apply key NLP techniques in this way. No prior experience of NLP is needed.
Course content
Expand all 14 lectures 01:57:22
+ Understanding the basics
3 lectures 10:51

An introduction to the course and what we will cover

Preview 02:27

Understand the basics of what NLP is and why it is so powerful

What is NLP

Conflict means different things to different people so what does conflict mean to you?

What is conflict?
Understanding and reacting to conflict
2 questions
+ Understanding people differently
2 lectures 18:18

Looking at some of the presuppositions of NLP and how this enables you to have a better understanding of your own and others actions.

Some basic principles of NLP and people
Some of the presuppositions of NLP
4 questions
+ Spotting, calming and avoiding
4 lectures 37:31

Honing your sensory acuity skills to be able to spot when a situation is changing or when a negative emotion is building

Using your sensory acuity

The keys to using your body and voice to build rapport, avoid a situation becoming one of conflict and calming a situation if required.

How to use your body and voice

How good are you at actually listening? Why listening is of the highest importance when avoiding and handling conflict and how to listen with curiosity and not contempt.

The art of effective listening

Using simple clean language questioning to have clarity for yourself and move people from the problem to the solution.

Clean language techniques - Simple and effective questioning
+ Techniques that make a difference
5 lectures 50:42

A great way to have deeper understanding, prepare for a negotiation or difficult conversation and step away from the emotion of a situation

Perceptual Positioning

Learn how to apply a positive resource and hold a positive emotional state when in a difficult situation

Being resourced to handle conflict

How to prepare and know what you want from the situation

Having a clear outcome

How to give bad news or approach a difficult subject effectively and without damaging the relationship

How to give bad news
Final advice and applying what you have learnt