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Conflict Management Training - Workplace Conflict Resolution
Master Emotional Intelligence, Communication, & Mediation for Effective Workplace Conflict Management and Resolution.
Created byScholastia E-Learning
Last updated 7/2026
English
What you'll learn
- Identify the root causes and different types of workplace conflict to diagnose issues accurately before attempting to resolve them.
- Apply proven conflict resolution frameworks in real workplace situations (e.g., Interest-Based Relational Approach (IBR), Thomas-Kilmann Conflict Modes (TKI))
- Manage emotions, reduce defensiveness, and communicate confidently during difficult conversations using emotional intelligence and active listening techniques.
- Resolve workplace disagreements professionally while maintaining trust, collaboration, and positive working relationships.
- Handle challenging workplace behaviors and difficult personalities using structured communication and conflict management strategies.
- Prevent unnecessary workplace conflicts by improving communication, setting clear expectations, and building psychologically safe teams.
- Analyze real workplace conflicts using practical worksheets and create effective action plans that lead to lasting resolutions.
- Build a personal conflict management toolkit and confidently apply professional conflict resolution techniques in leadership, teamwork, customer interactions.
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Course content
11 sections • 79 lectures • 1h 26m total length
Requirements
- No prior knowledge of conflict resolution or workplace communication is required. This course is designed to be beginner-friendly.
- A willingness to learn, reflect, and apply practical conflict management techniques in real-world workplace situations.
- Basic English reading and listening skills to follow the lessons and complete the practical exercises.
- Access to a computer, tablet, or smartphone to watch the course and download the included worksheets and resources.
- An interest in improving communication, teamwork, leadership, or interpersonal skills in a professional environment.
Description
Conflict is a natural part of every workplace — but poor conflict management doesn't have to be.
Whether you're an employee, manager, team leader, HR professional, project manager, entrepreneur, or business owner, strong conflict management and conflict resolution skills are essential for improving communication, strengthening relationships, increasing productivity, and creating high-performing teams.
This Conflict Resolution Training: Workplace Conflict Management Skills course is a practical, workplace-focused program designed to help you confidently manage workplace disagreements using proven conflict management, conflict resolution, mediation, communication, and emotional intelligence techniques.
Throughout this course, you'll learn how to identify different types of conflict, understand why conflicts escalate, regulate emotions using emotional intelligence, communicate confidently during difficult conversations, practice active listening, and apply professional conflict management strategies that are used in modern organizations.
Unlike theory-heavy courses, this course focuses on practical application. You'll work through realistic workplace scenarios, downloadable worksheets, case studies, conflict analysis exercises, planning templates, action plans, and professional frameworks that you can immediately apply in your workplace.
You'll learn proven conflict management frameworks including the Interest-Based Relational Approach (IBR), Thomas-Kilmann Conflict Mode Instrument (TKI), ABC Emotional Awareness Model, LEAPS Active Listening Framework, SBI Feedback Model, BIR Communication Model, Collaborative Problem Solving (CPS), and the SCARF Model for workplace conflict management and conflict prevention.
The course also introduces practical mediation techniques that help professionals facilitate constructive conversations, reduce defensiveness, and guide colleagues toward collaborative solutions. You'll also learn how anger management and emotional regulation influence workplace behaviour, helping you stay calm, think objectively, and respond professionally during challenging situations.
By the end of this course, you'll confidently handle conflict management, resolve workplace disagreements, conduct difficult conversations, provide constructive feedback, improve communication, manage difficult personalities, strengthen teamwork, build trust, and create healthier professional relationships.
This course includes practical downloadable resources, including conflict management worksheets, conversation planning templates, conflict response planners, conflict case analysis worksheets, action plans, comparison charts, checklists, and quick-reference guides that you can continue using long after completing the course.
Who this course is for:
- Professionals who want to resolve workplace conflicts confidently while maintaining positive and productive professional relationships.
- Team leaders, supervisors, and managers who are responsible for handling employee disagreements, improving collaboration, and creating a healthier work environment.
- HR professionals and people managers who want practical conflict resolution frameworks they can apply during coaching, performance discussions, mediation, and employee relations.
- Employees at any career stage who want to improve their communication, emotional intelligence, active listening, and problem-solving skills.
- Project managers, customer service professionals, and business professionals who regularly navigate challenging conversations and cross-functional collaboration.
- Entrepreneurs, business owners, and startup founders who want to build a workplace culture that minimizes conflict and promotes teamwork.
- Students and recent graduates preparing to enter the workforce and develop essential professional communication and conflict management skills.
- Anyone looking to build stronger interpersonal skills and learn proven, workplace-focused conflict resolution techniques that can be applied immediately in real-world situations.